Verde Casino - general discussion (page 15)

I see that the casino representative has also joined the debate. So can't you find the bonus on the site without logging in? Alternatively, don't you have it in your email or something?

OK, but Radka asked a number of questions in her answer that are important to know whether you can be helped or not. Could you answer them then?

I'm still blocked!

Chat history is also deleted

I couldn't take a screenshot of it anymore

verde Casino just doesn't want to understand me!!!!

they always talk about the 75€

They are not up for debate but my earned money that you have set to ZERO

The money I won was with the deposit of 35€ and not the bonus that verdecStändig advertises

I have also complained about system errors several times!!!

I still want my 1015€ which you set to zero for me!!!

Once again

I want to get my winnings 1015€

Why was the complaint closed without me getting my money?!

You just don't want to understand me!!!!

They always talk about the 75€

They are not up for debate but my earned money that you have set to ZERO

The money I won was with a deposit of €35 and not the bonus they constantly advertise.

I have also complained about system errors several times!!!

I still want my 1015€ which you set to zero for me!!!

Once again

I want to get my winnings 1015€

I think Petronela has already said several times why this happened and therefore the Terms were not violated by the casino. I don't really know how else to explain it to you because we have tried several times and I have a feeling that you still don't understand how it is.

If you still don't get it, it's probably best not to use the bonuses.

You don't understand me!!

It wasn't about the 75€!!!

Right before I was blocked, I won more money from a bonus. That was also withheld and I was blocked straight after!!!

Nobody mentions that here. I would like to give an overview

Unfortunately I can no longer see it

You will find this in Ording ???

Not me!!!!!

what kind of explanation is that

still !

it's not about the 75€

I can never have won this money with 10 free spins

it's about this money ⬇️⬇️⬇️⬇️⬇️⬇️⬇️

where is my additional money for another bonus before the blocking

verde Casino should send me a game history

it says exactly what I won

Unfortunately I can no longer see it

If Verde Casino is right then I would like to see this overview

Hello,

I'm sorry, but it seems we truly do not understand each other pretty well. I'll try to help with that.

We know you are talking about your overall winnings; on the other hand, you were entitled to 75€ only.

Unfortunately, that's the point, it seems.

Honestly, not sure what the screenshot is demonstrating. Can you explain that to me, please?

My best guess is it is a list of games and their features, not actual winnings, right?

To avoid misunderstanding: the gaming history, for example, does not always show real money you are entitled to withdaw. Gaming history may also show the spin history without associated bonus limitations.

Hopefully I did understand you are concerned not to be able to see the casino reviews, which is sadly okay, because your local gambling regulator, GGL, has forbidden us from providing reviews of casinos outside its license to players from Germany.

I'm slowly giving up, since no solution has been found here anyway!

I never complained about the 75€!!!

but the 1015€ that were set to zero, plus additional money won through a bonus before the casino blocked me and also withheld that

My screenshot shows that I earned far more than the 75€ that I'm not even talking about!

why doesn't anyone here want to understand it?!?!

1015€ is my money that I still want

Verde had asked me to send me the game history so that you can see how I earned the money (1015€) and when it was set to ZERO

unfortunately without success!!!

my complaint was simply closed here and now I'm the dumb one!!!

No problem; I'll try that once more.

We are aware you were not complaining about 75€.

These 75€ are the max cap from the bonus associated with the sum you have been complaining about.

This is the reason you can't get the amount of 1015€. 

Your complaint was closed due to the aforementioned bonus events, not "simply closed", I can assure you.

I have pointed out several times that it is not about the 75€!!!

I have requested my game history several times, which states that I had another bonus and won money before being blocked. This was complied with and I am still blocked!!!

The fact is that Verde Casibo has withheld my money and nobody here wants to understand it.!!!

once again!!!!

It's not about the 75€!!!!!

It's about the last bonus earned and the money for it!!!!

Dear Lane

We tend to believe that VerdeCasino is an honest and fair casino.

Thus, we do our very best to include as much information on the bonuses as possible. So that the player has an ability to read the terms first and then consider whether to opt in or not. 

Please find the most detailed information on your case:

1. You’ve opted for a bonus offer via the promo code "VD-K6MG"

This bonus offer grants 100% bonus money for a deposit from 15 Eur + 10 FreeSpins on game Wolf Gold from PragmaticPlay. 

The wagering requirement for bonus money received is x40

The wagering requirement for the winnings from FreeSpins is x40

The maximum cashout amount from the money bonus received – x5 from a deposit made. (75 EUR)

 The maximum cashout amount from the winnings from FreeSpins– x5 from a deposit made. (75 EUR)

2. You made a 15 EUR deposit. 

3. You received 10 FS in a game WolfGold, and were not able to wager the bonus.

4. At 16.12.2024 20:46:18 (UTC) you received 15 EUR bonus (a match deposit bonus)

You started to wager it by placing bets from 8 cents to 25 cents. 

At 16.12.2024 21:08:19 (UTC) you made a 25 cent bet from bonus balance in game Gates of Olympus. The win amount of that round (round ID 0193d14c-ec76-75f8-8f8e-d2a1f9e1be05) was 1,000.00 EUR

The bonus balance was 1,021.39 EUR after this win. 

(You also presented the screenshot, that clearly indicates that the bet was done from a bonus balance)

You continued wagering the bonus by placing higher bets, and at 16.12.2024 22:16:00 (UTC) the wagering requirements were met. The amount of 75 EUR was transferred to your real money balance (as per T&Cs of the bonus offer). The remaining 1,015.41 EUR was forfeited. 

5. You continued playing the game Queenie with the real money balance, starting from 75 EUR, that you received at bonus transfer to real money. 

We really hope this helps.

Kind regards

It's starting to annoy me that these 75€ are always being advertised here!!!!!

1. I followed the bonus carefully and the goal was to reach €500. I achieved that with the amount I earned. But that means that the difference of €1015, of which €500 minus the rest, should be converted to real money for me.

2 I had another bonus before I was blocked and they kept the money for that too!!!

You don't mention anything about that either!!!

I want a screenshot of my gameplay!!!

unadulterated!!!

And what else is added!!!

They labeled me as a gambling addict!!!

this is defamation!!!!

and I'm still blocked!!!

otherwise I would see my game progress myself!!!

where is my money from the last bonus before they blocked me?!?!

that was also set to zero!!!

they don't mention that!!

and that wasn't the 75€ they keep writing about!!!

I firmly believe that you should read the responses instead of using exclamation points. I feel like you are trapped in a cycle that we can not help you escape.

🤣🤣🤣and a great insult from you!

I am not in a vicious circle!!!

I want my money

my last bonus also won money and that too was set to zero.

Nobody cares about that here either and Verde Casino keeps it a

It's not about the 75€!!!

and yes I use exclamation marks so that Verde can see that I want my last earned money

Why can't I get a screenshot of the game progress???

First of all, I am insulted by being accused of being a gambling addict, which is defamation

and now I'm in a vicious circle

that is also an insult

then you should not use exclamation marks.

A great atmosphere that is cultivated here

thank you very much!!!

I would like the entire game as a screenshot so that people can see when and how much I won and when my money was reset to zero and not your text.

a screenshot is written in original

Dear Lane

Please find the requested screenshots below:

1) The screenshot, that shows, that the bet was placed from the bonus balance, and the win (1k eur) is also credited onto the bonus balance:

2) Screenshot, that shows, that the 75EUR was converted into real money balance (according to T&Cs):

VerdeCasino prides itself on being exceptionally transparent, maintaining a clear and logical approach in all operations without any unnecessary complications or inconsistencies.

Kind regards