Verde Casino - general discussion (page 14)

I am not powerless but extremely angry!!!

I have earned far more than 1500€

Verde Casino has zeroed all the money

when a bonus is reached, the amount reached + the remaining money is converted into real money

That was also the case in the past. For example: If a bonus of €500 is to be achieved, then €500 will be deducted from the amount won. The rest as surplus is mine.

I had achieved a bonus of 1000€ in the past

the money won was far more than 1000€

This means that 1000€ were deducted from the money won and the rest was converted into real money

nobody here wants to understand me!!!!

I had received the bonus every time with my earned money

The fact is that the remaining sum of 1015€ should not have been set to zero.!!!!

I still want this money

and also the money from the last bonus that I earned and was blocked immediately afterwards!!!!

hello, unfortunately they didn't say anything why they are now 620€ was payed into my bank acc,instead of 17200€, so far I haven't been able to get any explanation from them, just the whole amount is divided into 41 payments for some reason

Hi! I believe I already know almost all regarding your situation. Thank you.

For now, we have to wait; here comes the powerless anyway. Kindly update me once the complaint progresses further or if the casino happens to upade you on some occasion. Sadly, there is not much I can say at this point.

Hold on!

Hello. Nothing at all? If the casino fails to provide clear explanations, it's difficult to avoid drawing hasty conclusions. Aside from the obvious, do you understand what good that spitting would do to anyone? I don't...

hello only those explinations..

Verde Casino is not responding to my requests! How long will this take until I get my money? I will definitely not withdraw my complaint!!!

I just want the money I earned and soon please!

Well, according to what the casino writes in the complaint, it is that the amount you want to withdraw they know in some time, that is 1-4 days and it should not exceed 14. So basically it is said that within two weeks you should get your withdrawal. 

So you will have to be patient. 

Definitely don't give up and let's see how the complaint will turn out in the end. I know you would like this to be resolved as soon as possible, but we have to wait a bit for this as the complaints are not few. 

Let's make it fair.

my earned money was set to zero and I could not take a screenshot to prove to you that I had achieved this bonus

and the 1015 € should have been converted into real money instead of zero

Even the last money I earned for a bonus where I deposited €35, Verde Casino simply blocked me so that I didn't even have the opportunity to access this bonus

I want this money too!

Especially since there were constant system errors and I had to wait days for my free spins to be activated

I am not taking back my complaint and still want the money I won!

I don't know how many times I should apply for it🙁