Verde Casino - general discussion (page 12)

No problem at all. Thank you for the information; that is great.

So, how long did you wait for your money at the end?

I send the documents and i waiting...

Hi, are you waiting for the money or just for the verification to be completed? How long has the whole process been going on? 

Have any documents been approved yet or do you not know? 🤔

With no right to do so, Verde Casino keeps my money and accuses me of gambling addiction? I only asked for the money I had won and also for free spins that haven't worked for days and I had deposited €35 for them

I still insist on the payout. Verde Casino can keep my account blocked.

I don't need a casino that keeps the money and portrays me as a gambling addict. I will continue to insist on the payout

Verde Casino does not respond to my emails and the chat history is empty (has been deleted) and is no longer accessible

Hopefully soon your complaint resolver will inform you what can be done next regarding your complaint.

Please be patient, even though I can understand that it is not easy.

I am very angry

all my money was reset to zero!

then I was blocked

And worst of all, the accusation that I was addicted to gambling just because I insisted on my money.

Verde Casino has always accepted my deposits, but if you want the money you have won, you will be blocked

without words 😞

Just write to me in the chat

"The rest of the bonus money (1,015.41 euros) disappears."

when I tried to access the chat again everything was deleted

And when I won additional money from other free spins for which I had deposited €35, which had not worked for days, I was blocked without warning and the money is also gone

Please try to be patient, even though it is hard, and our complaint team will continue to investigate the whole matter soon.

We surely hope for the best result, of course.

I am extremely annoyed! I won the money, not lost it, and they are denying it to me!

What methods are used to reset the money won to zero?

so you can enrich yourself with other people's money 🙁

and portraying me as a gambling addict is a bottomless impudence!!!

I won't let that happen!!

this is defamation!

Hello!

I understand your fair rage. Just please save that for the complaint thread. the thing is, it is not very clear what has happened, so there is little to add at this moment.

But don't worry, your complaint will eventually reach the phase where the casino representative will be asked for details. Try not to get frustrated, please.

I had a very bad experience with Verde Casino. My money was cancelled and taken away. I had an active bonus and I played until I met the bonus conditions. I had a sum of 1010 euros, which was then taken away after I met the conditions and they only credited me with 38 euros. They didn't want to give me my money. They said it was a bonus scam and that the 38 euros was my reward.

Hello.

It is truly sad. Maybe we can come up with something...

Could you, for instance, describe all the relevant bonus conditions and also the casino's point of view, please? I reckon they had to say something about voiding the winnings aside from that being a scam for your side. What exact rules have you broken? Are you aware of that, please?

WHERE DOES VERDE CASINO GIVE THE RIGHT TO CALL ME A GAMBLING ADDICTIVE??!!

THIS IS DEFAMATION!!!!

AND KEEP MY MONEY!!!

I WILL NOT TAKE THAT

THERE!!

I would like to have it paid out to my account

I'm not sure what they have to say, but I believe the casino will clarify and explain everything in the complaint. 

But we will have to wait for the full result.

It was the same with me! Bonus reached, remaining money was set to zero, Verde Casino accused me of gambling addiction (an insult and defamation) then I won money again and then was blocked without warning

I am more than annoyed!

nothing will come of it anyway

the money I earned is gone!!!

I saw that the money has been reset to zero, but that doesn't mean we can't help you. Our team of experts will take into account everything that is important and we will see what the casino will provide. 

I hope this will be resolved fairly.

Good day

I still won't accept it!

1. portraying me as a gambling addict is defamation

2. the bonus was reached and I am entitled to the surplus of 1015€ and not just 75€

3. You blocked me without warning or reason

4. I waited for the last free spins for days because there were errors in their system.

Then I won money before the ban and they took it too!!!

I will not accept this whole thing

I will not give up the money I have earned

that was more than 1000€. And I would like to have that paid out

Verde Casino is welcome to keep me banned.

I still want my money refunded to my checking account

Thank you for your support

I understand why you're upset and that's why I said that our team will try to do everything to resolve this fairly. That's the most important thing.

So we'll wait for the next resolution.