ForumCasinosVerde Casino - general discussion

Verde Casino - general discussion (page 11)

1 year ago by Sev01
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26802 views 218 replies |
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1 month ago

I wrote in chat and they told me to write to support@... to remove the access limits.. did they tell you the same thing?

Automatic translation:
Sujatha
1 month ago

They also write to you in chat to change your email password, tell them the new password. send an email saying you are not addicted to gambling... all blah blah blah to prevent me from accessing...


I'm losing hope now, the money will be lost



Automatic translation:
1 month ago

Verdecasino is a small size casino if anyone won more than 4500 € so they will blocked account,

1 month ago

I see that you also had the same experience but according to what I saw you also got paid yes? Did the casino explain to you why they blocked your account? Is this just some kind of investigation? Could you have made a normal withdrawal later and played on? 🤔

1 month ago

That's right I'm also face this issue on 02/oct verdecasino blocked my account because I'm just win good amount in playing slots and sports betting,

After 5 days they automatically refund my all balance to my bank account, my total funds is 18560 ,


Good things is they will automatically refund players balance within 5 days

1 month ago

It would be good to write from one account and not from multiple accounts and get the feeling in the players that several players have managed to cross the same thing here. Would it be possible to do that and therefore not create a fake conversation? If you don't stop this, you will be banned from the forum.

1 month ago

They also write to you in chat to change your email password, tell them the new password. send an email saying you are not addicted to gambling... all blah blah blah to prevent me from accessing...


I'm losing hope now, the money will be lost



Automatic translation:
1 month ago

I certainly wouldn't give a changed password to anyone, they don't have the right to ask anything like that. 

Anyway, when you talk about addiction, have you ever mentioned to the casino that you're addicted? I saw that mentioned in your complaint. If they ask you to send them an email like that, and you have to write to them, I don't see the problem, but of course only if you are not really addicted. 

Don't lose hope, I see that the casino also replied in the complaint and it is possible that it will be solved somehow.

Just be patient. ☘️

Jaro
1 month ago

Of course I replied that I'm not an addict... in fact I wasn't playing while waiting to receive the payment and they blocked me.


Now I did what they ask... let's see if they give me access to my account without losing my money

Automatic translation:
marcozucc82
1 month ago

Definitely, you have done well and therefore it is important to cooperate with the casino. If you are not sure about something, feel free to write. Also, it's good to share new things in the complaint thread first of all, because that's where the expert is dealing with the situation. 

I hope the case will turn out well.

Jaro
1 month ago

Now the problem is that as soon as I open the chat someone is hacking the account and asking to change the email to access my account.


I am very worried about losing the mysteries 5195 euros

Automatic translation:
marcozucc82
1 month ago

So if they hacked it, they'd probably change the email themselves, wouldn't they? What makes you think someone hacked your account if they're only asking you to change your email. Don't change it. 

Anyway, it's the casino asking you to do it, or is it live chat?

1 month ago

Payments received...

Automatic translation:
marcozucc82
1 month ago

So that's perfect news, after all you wrote I thought it wouldn't happen anymore. 

Could you please update your complaint that you have received the money. 

I look forward to see that and hope you don't run into anything like this again in the future. ☘️🤞

1 week ago

The verification now takes longer than a week. The payout is rejected accordingly. I have never had a payout delayed for so long before.

When should I file a complaint?

Automatic translation:
denni7
1 week ago

@denni7 brother verification is completed within 48 hours in verdecasino,




what is your registered email in the casi

no,


1 week ago

The verification now takes longer than a week. The payout is rejected accordingly. I have never had a payout delayed for so long before.

When should I file a complaint?

Automatic translation:
1 week ago

We usually give casinos 14 full days to proceed with the withdrawal before we can intervene. So it is up to you when and if you file a complaint, we will surely try to help.

May I ask if this is your first withdrawal request at this casino?

1 week ago

@denni7 brother verification is completed within 48 hours in verdecasino,




what is your registered email in the casi

no,


1 week ago

How would you help this player by knowing his email, please?

Do you work at this casino, perhaps?

It is not safe to share this kind of information, and we always suggest our users not to do that, you know.

Romi
1 week ago

Yes, my first withdrawal request. The casino has now approved my verification. I noticed late that I had an email from the casino requesting a selfie of me with a picture. There was no mention of this on the casino website, just "being processed". So a note to the others, if it takes an unusually long time: check your email inbox too.

The payout is not here yet, but will surely come soon, it's not a big amount anyway 🙂

Automatic translation:
denni7
1 week ago

brother what is your email address,

you will receive withdrawal within 2 hours

1 week ago

Yes, my first withdrawal request. The casino has now approved my verification. I noticed late that I had an email from the casino requesting a selfie of me with a picture. There was no mention of this on the casino website, just "being processed". So a note to the others, if it takes an unusually long time: check your email inbox too.

The payout is not here yet, but will surely come soon, it's not a big amount anyway 🙂

Automatic translation:
1 week ago

That is an important thing to do, to check the emails, for sure. Sometimes this kind of emails can even finish in a spam folder, as it happened many times to lot of users.

I am glad that it is going well now, and please inform us whenever you receive your money.

1 week ago

brother what is your email address,

you will receive withdrawal within 2 hours

1 week ago

I believe that I have already asked you what is the reason for asking the email address from this user, please?

This is a confidential information and is never good to share it on forum.

Please explain to us how could you help this player to get his money, as you say.

We won't be happy to get you restricted from this forum because of a suspicious activity you actually do with this kind of offer.

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