ForumCasinosVerde Casino - general discussion

Verde Casino - general discussion (page 11)

1 year ago by Sev01
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1 week ago

I wrote in chat and they told me to write to support@... to remove the access limits.. did they tell you the same thing?

Automatic translation:
Sujatha
1 week ago

They also write to you in chat to change your email password, tell them the new password. send an email saying you are not addicted to gambling... all blah blah blah to prevent me from accessing...


I'm losing hope now, the money will be lost



Automatic translation:
1 week ago

Verdecasino is a small size casino if anyone won more than 4500 € so they will blocked account,

1 week ago

I see that you also had the same experience but according to what I saw you also got paid yes? Did the casino explain to you why they blocked your account? Is this just some kind of investigation? Could you have made a normal withdrawal later and played on? 🤔

1 week ago

That's right I'm also face this issue on 02/oct verdecasino blocked my account because I'm just win good amount in playing slots and sports betting,

After 5 days they automatically refund my all balance to my bank account, my total funds is 18560 ,


Good things is they will automatically refund players balance within 5 days

1 week ago

It would be good to write from one account and not from multiple accounts and get the feeling in the players that several players have managed to cross the same thing here. Would it be possible to do that and therefore not create a fake conversation? If you don't stop this, you will be banned from the forum.

1 week ago

They also write to you in chat to change your email password, tell them the new password. send an email saying you are not addicted to gambling... all blah blah blah to prevent me from accessing...


I'm losing hope now, the money will be lost



Automatic translation:
1 week ago

I certainly wouldn't give a changed password to anyone, they don't have the right to ask anything like that. 

Anyway, when you talk about addiction, have you ever mentioned to the casino that you're addicted? I saw that mentioned in your complaint. If they ask you to send them an email like that, and you have to write to them, I don't see the problem, but of course only if you are not really addicted. 

Don't lose hope, I see that the casino also replied in the complaint and it is possible that it will be solved somehow.

Just be patient. ☘️

Jaro
1 week ago

Of course I replied that I'm not an addict... in fact I wasn't playing while waiting to receive the payment and they blocked me.


Now I did what they ask... let's see if they give me access to my account without losing my money

Automatic translation:
marcozucc82
1 week ago

Definitely, you have done well and therefore it is important to cooperate with the casino. If you are not sure about something, feel free to write. Also, it's good to share new things in the complaint thread first of all, because that's where the expert is dealing with the situation. 

I hope the case will turn out well.

Jaro
1 week ago

Now the problem is that as soon as I open the chat someone is hacking the account and asking to change the email to access my account.


I am very worried about losing the mysteries 5195 euros

Automatic translation:
marcozucc82
1 week ago

So if they hacked it, they'd probably change the email themselves, wouldn't they? What makes you think someone hacked your account if they're only asking you to change your email. Don't change it. 

Anyway, it's the casino asking you to do it, or is it live chat?

1 week ago

Payments received...

Automatic translation:
marcozucc82
1 week ago

So that's perfect news, after all you wrote I thought it wouldn't happen anymore. 

Could you please update your complaint that you have received the money. 

I look forward to see that and hope you don't run into anything like this again in the future. ☘️🤞

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