They also write to you in chat to change your email password, tell them the new password. send an email saying you are not addicted to gambling... all blah blah blah to prevent me from accessing...
I'm losing hope now, the money will be lost
anche a te in chat scrivono di modificare la password della mail, comunicare a loro la nuova password. mandare una mail con scritto che non sei dipendente dal gioco... tutto un bla bla bla per non farmi accedere ...
ormai perdo le speranze, i soldi saranno persi
That's right I'm also face this issue on 02/oct verdecasino blocked my account because I'm just win good amount in playing slots and sports betting,
After 5 days they automatically refund my all balance to my bank account, my total funds is 18560 ,
Good things is they will automatically refund players balance within 5 days
It would be good to write from one account and not from multiple accounts and get the feeling in the players that several players have managed to cross the same thing here. Would it be possible to do that and therefore not create a fake conversation? If you don't stop this, you will be banned from the forum.
They also write to you in chat to change your email password, tell them the new password. send an email saying you are not addicted to gambling... all blah blah blah to prevent me from accessing...
I'm losing hope now, the money will be lost
anche a te in chat scrivono di modificare la password della mail, comunicare a loro la nuova password. mandare una mail con scritto che non sei dipendente dal gioco... tutto un bla bla bla per non farmi accedere ...
ormai perdo le speranze, i soldi saranno persi
I certainly wouldn't give a changed password to anyone, they don't have the right to ask anything like that.
Anyway, when you talk about addiction, have you ever mentioned to the casino that you're addicted? I saw that mentioned in your complaint. If they ask you to send them an email like that, and you have to write to them, I don't see the problem, but of course only if you are not really addicted.
Don't lose hope, I see that the casino also replied in the complaint and it is possible that it will be solved somehow.
Just be patient. ☘️
Of course I replied that I'm not an addict... in fact I wasn't playing while waiting to receive the payment and they blocked me.
Now I did what they ask... let's see if they give me access to my account without losing my money
Certo che ho risposto che non sono dipendente... anzi non stavo giocando in attesa di ricevere il pagamento e mi hanno bloccato.
Ora ho fatto quello che chiedono... vediamo se mi danno accesso al mio account senza perdere i miei soldi
Definitely, you have done well and therefore it is important to cooperate with the casino. If you are not sure about something, feel free to write. Also, it's good to share new things in the complaint thread first of all, because that's where the expert is dealing with the situation.
I hope the case will turn out well.
Now the problem is that as soon as I open the chat someone is hacking the account and asking to change the email to access my account.
I am very worried about losing the mysteries 5195 euros
Ora il problema è che appena apro la chat qualcuno sta hackerando l'account e chiede di cambiare la mail per poter accedere al mio account.
Sono molto preoccupato di perdere i misteri 5195 euro
So if they hacked it, they'd probably change the email themselves, wouldn't they? What makes you think someone hacked your account if they're only asking you to change your email. Don't change it.
Anyway, it's the casino asking you to do it, or is it live chat?
So that's perfect news, after all you wrote I thought it wouldn't happen anymore.
Could you please update your complaint that you have received the money.
I look forward to see that and hope you don't run into anything like this again in the future. ☘️🤞
The verification now takes longer than a week. The payout is rejected accordingly. I have never had a payout delayed for so long before.
When should I file a complaint?
Die Verifizierung dauert mittlerweile länger als eine Woche. Die Auszahlung wird dementsprechend abgelehnt. So lange wurde eine Auszahlung bei mir noch nie hinausgezögert.
Ab wann sollte ich eine Beschwerde einreichen?
@denni7 brother verification is completed within 48 hours in verdecasino,
what is your registered email in the casi
no,
The verification now takes longer than a week. The payout is rejected accordingly. I have never had a payout delayed for so long before.
When should I file a complaint?
Die Verifizierung dauert mittlerweile länger als eine Woche. Die Auszahlung wird dementsprechend abgelehnt. So lange wurde eine Auszahlung bei mir noch nie hinausgezögert.
Ab wann sollte ich eine Beschwerde einreichen?
Yes, my first withdrawal request. The casino has now approved my verification. I noticed late that I had an email from the casino requesting a selfie of me with a picture. There was no mention of this on the casino website, just "being processed". So a note to the others, if it takes an unusually long time: check your email inbox too.
The payout is not here yet, but will surely come soon, it's not a big amount anyway 🙂
Ja, mein erster Auszahlungsantrag. Das Casino hat meine Verifizierung nun genehmigt. Ich habe spät gemerkt, dass ich eine E-Mail vom Casino hatte, die noch ein Selfie von mir mit einem Bild gefordert hat. Auf der Casino-Seite stand nichts davon sondern nur "wird bearbeitet". Also ein Hinweis an die anderen, falls es ungewöhnlich lange dauert: Kontrolliert auch euren E-Mail Posteingang.
Die Auszahlung ist noch nicht da, wird aber sicherlich demnächst kommen, ist sowieso kein großer Betrag 🙂
Yes, my first withdrawal request. The casino has now approved my verification. I noticed late that I had an email from the casino requesting a selfie of me with a picture. There was no mention of this on the casino website, just "being processed". So a note to the others, if it takes an unusually long time: check your email inbox too.
The payout is not here yet, but will surely come soon, it's not a big amount anyway 🙂
Ja, mein erster Auszahlungsantrag. Das Casino hat meine Verifizierung nun genehmigt. Ich habe spät gemerkt, dass ich eine E-Mail vom Casino hatte, die noch ein Selfie von mir mit einem Bild gefordert hat. Auf der Casino-Seite stand nichts davon sondern nur "wird bearbeitet". Also ein Hinweis an die anderen, falls es ungewöhnlich lange dauert: Kontrolliert auch euren E-Mail Posteingang.
Die Auszahlung ist noch nicht da, wird aber sicherlich demnächst kommen, ist sowieso kein großer Betrag 🙂
I believe that I have already asked you what is the reason for asking the email address from this user, please?
This is a confidential information and is never good to share it on forum.
Please explain to us how could you help this player to get his money, as you say.
We won't be happy to get you restricted from this forum because of a suspicious activity you actually do with this kind of offer.
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