Verde Casino - general discussion (page 13)

I know you want to help!

I've been waiting for days now.

My money is gone, set to ZERO!!

I am accused of gambling addiction, that is defamation!

I expect Verde Casino to pay out my money.

I will not enter the casino again

The only thing I want is all the money I won and a withdrawal of the charges.

Verde Casino has my bank details and the winnings

I expect the money promptly and not in a few weeks

.

You know, I think the best course of action for the next 3 or four days is to calm down and follow the complaint progress. I understand your anger, but the harsh reality is that we cannot resolve the situation directly here on this forum; however, we can actively listen to your concerns if it helps.

Since it seems the casino is not going to step back without a mediation, I believe it is not very healthy to stick with such expectations. Do you know what I mean, please? Try to be patient a bit.

I win today Almost 16k,total balance was 17200€ deposited 1500€

Acc was verified

Have every screenshot

My acc is blocked without a reason and my withdravals canceled they sent me email that my withdravals canceled now i have no accses to the verde casino site

I was also blocked after winning 😞

The money was set to zero, I was accused of gambling addiction and then I was blocked without warning

Hello, that's something I wouldn't want to find myself in. But I would definitely like to know why the casino took this step. Sometimes there is a possibility that they would investigate a player's gameplay, but I don't know why they would take winnings out of a player's account. 

Anyway, as far as the email is concerned, the only thing it says is that your withdrawal has been cancelled? Did you play with any bonus or did you upload money using real money?

If there is no word with the casino and nothing can be resolved, then there is a possibility to file a complaint with us and our team will try to help you.

So feel free to write and let us know if you decide to go through this process. 

Hello,i played and deposited real money using my Mastercard,i didnt played any bonuses ,my money was real,i received email that my withdrawals are canceled,and my acc was blocked ,my acc was created 2023 12 ,and was verified ,i think they saw that i win 15700+€ and they dont want that so they blocked me and canceled everything,have taken all screenshots with me emails etc..

o need some help i think

Oh, so the casino didn't say much. It's definitely good that you have some screenshots and since you also submitted the complaint, we'll have to wait and see what the team finds out. I've seen similar cases before or it was mostly as I described and the user was basically blocked until the casino made an investigation. But it would always be good if they would explain the reason for blocking.

So as much as I hate to say it, we'll have to wait what happens next.

I wish you fair resolution. ☘️🤞

Thank you ,i think they dont want me to withdraw my money and winings so they just blocked me out, i was really happy to win here in verde so i took screenshots of my balance &winings, i am playing in many casinos but first time iam in this situation right now...

Let's see, let's try to think a little positive and maybe the casino will explain why they resorted to this step. 

I hope it will turn out well in the end and it will just be a misunderstanding.

I hope so too,they writed answer in my complaint in casino guru site that they want proof that i was playing jn germany that moment i sent him everything i have now via email but still no answer from them...

I was also blocked without warning and my money was reset to zero

The worst thing is that I am portrayed as a gambling addict and Verde Casino has no need to undo it or apologize!

Just because you want the money you have earned, you are addicted to gambling😞

Hello, I believe the time will reveal more, so for the time being, try not to stress out much. Waiting is a pain, but for now, we have to give the complaint some time. We will of course try to stay in touch on the forum; don't worry. 🤞🤞

Thank you,wish you happy new year!!😇 trying not to stress out ,waiting...but via email from verde casino is silence...

Thank you too!

Have a wonderful New Year without avoidable complications! I hope this issue is the last one! 🍀✨🙌

Perhaps the casino is working on a reasonable response for the complaint. We shall see. Hold on!