Thanks to both parties for the discussion.
I apologize for not replying sooner.
Dear Lane,
When playing with bonuses, players accept certain rules to apply while they have more opportunities to win.
Among such rules, the most important and common ones are the maximum win limit, wagering requirements, maximum bet, and restricted games.
From the description of events, the 75€ was the maximum win limit of the bonus. No matter what your bonus balance was when the wagering of the bonus is complete, after conversion to real money only the maximum of 75 can ever remain as your winnings.
If you believe the win limit of the bonus is different, kindly provide evidence in the form of a screenshot of the specific bonus rules. Otherwise, the explanation of the casino offers a valid action and a solution to your problem.
Thanks to both parties for the discussion.
I apologize for not replying sooner.
Dear Lane,
When playing with bonuses, players accept certain rules to apply while they have more opportunities to win.
Among such rules, the most important and common ones are the maximum win limit, wagering requirements, maximum bet, and restricted games.
From the description of events, the 75€ was the maximum win limit of the bonus. No matter what your bonus balance was when the wagering of the bonus is complete, after conversion to real money only the maximum of 75 can ever remain as your winnings.
If you believe the win limit of the bonus is different, kindly provide evidence in the form of a screenshot of the specific bonus rules. Otherwise, the explanation of the casino offers a valid action and a solution to your problem.