Svenplay Casino - general discussion (page 5)

For Geissel, this question

Moro, about three weeks passed.

Yeah, I'm about to start the same prank, I've sent the documents now, address

and bank details were not accepted. Should we threaten with complaints, or is it better to fume and ask every day why the documents are not accepted

Hello,

if you feel like you need help, kindly mind the possibility of submitting a complaint.

You can find some useful info right here. If you find the complaint worth a try, submit one by clicking/tapping this link.

The casino's reputation is very bad, so I hope we will be able to solve the issue.

Hi!

I have played few months with svenplay and now there is 4k eur money that i have tried to withdraw for a month. I completed the kyv process and they have asked for 3 extra documents that i have sent and they have accepted. I tried to withdraw once again and i got an email saying that they just took 2,5k from my account because i have breached some of their bonus terms or other rules. Yes, i have taken their deposit bonus about 5-7 times and rolled them over as said in the rules. I asked them to give a explanation why this happened before making complaint to MGA.

Any experience with this kind of shit? I know they can decide the rules when playing with bonus money, but i did rollover for every bonus as rules said and now they just came up and accuse me of breaking the rules.

Has the casinoguru been able to help with svenplay? Or do i contact MGA straight away?

Hello,

the rollover is just a single rule applied to bonuses, maybe you violated another rule. Sadly, I guess you are not well aware of the details, are you?

Sadly, the casino's score is so low now 🙁

Has the casino explained which rule you breached? I checked the complaint, hence I'd say no explicit explanation was made. You can always try the licensing authority as the last option because it is usually a long run if you ever receive a response.

Hi,

I have always read the bonuses own conditions and followed those. This next is from the section bonus rules:

a) "Fraudulent Practice" means any fraudulent activity engaged in by you or any person acting on your behalf or in collusion with you, and includes without limitation:

fraudulent chargebacks and rake-back activity;

the use of a stolen, cloned or otherwise unauthorized credit or debit card as a source of funds by you or any other person participating in the same game as you at any time;

colluding with others to obtain an unfair advantage (including through bonus schemes or similar incentives we offer);

any attempt to register false or misleading account information;

any actual or attempted act by you that we reasonably believe is illegal in any applicable jurisdiction, done in good faith, or intended to defraud us and/or circumvent any contractual or legal restriction, whether or not such act or attempt actually causes us damage;

b) "Unfair advantage" includes without limitation:

exploiting a bug, loophole or error in our or any third party software you use in connection with the Services (including any Games);

use of automated players ("bots") or other third-party software or analysis systems; or

Exploiting a "Flaw" as defined in Section 18, in any event either to your advantage and/or to our or others' detriment.

c) "Bonus abuse" includes:

Making a deposit to get a bonus without the activity of the deposited funds

Withdrawal for redeposit

Betting on either side of one event to meet bonus wagering requirements incorrectly

Directing new accounts to your own use

All bonuses are subject to a bonus use limit based on the bonus engine, and unless otherwise stated, should not be used more than 6 times per calendar month, if for any reason an individual player uses a bonus code beyond that. summa's company reserves the right to further investigate the misuse of bonuses and reduce bonus winnings

I have not done other accounts, placed bets for both teams, taken more than 6 bonuses/month, withdrawn money, not taken advantage of any loopholes or technical issues. I simply haven't broken the rules.

Does the casino suspect you of all those actions at once?

I was hoping for a better explanation, but I'd say it fits the review score - 2,2 out of 10 🙁.

Try to pay better attention to the reviews, you should avoid such casinos. Good luck with the complaint 🤞

Yes, i agree with you. I started playing there before i saw the rating here. Most of the pages you find with google say positive things about casinos, I think casinos pay something for a positive review. If you google svenplay casino experiences, most pages say it is a good place.

But yes, they sent me that list and this wasnt all. They didnt be specific if I did those all but it is weird to write a rule there that havent been broken. This is a pure theft. All I can say to people who find this writing, AVOID THIS CASINO IN ALL CASES!

Unfortunately this is the problem of the internet. People can't trust everything they read. Everyday, we receive emails where casinos ask how much they need to pay to get extra points for their rating or better position in the top online casinos lists etc.

Many websites don't care about the casino quality. They only care about the commission they get from them 😕

Still got it my email was blocked and documents are not accepted

Based on all the things said here, I fear it would change.

Well, good luck with the complaint. May I know what made you play in this casino? Where did you find it?

Please all, do avoid this casino and all L.C.S. limited casinos. They are only there to take your money. They do not have a great reputatation.

Very bad I do not recommend it to anyone, you ask them to close it due to addition to the game and they keep sending you advertising to play, they do not comply with responsible gambling.

This is a horrible situation. I'm more convinced this is an issue associated with the fact, that many casinos left 3rd party companies handling their promotions and newsletters. Thus it probably takes some time to update the list of recipients. Another question is how the unsubscribe process is handled when a player requests account closure. Had you unsubscribed yourself before you asked for your account to be closed, perhaps?

I agree this is truly an unpleasant situation, yet very common according to experiences shared through our forum 🙁

LCS Ltd. Casinos took more than € 4.000,- from me … no winnings … and in every casino from LCS Ltd I’ve been blocked because of gambling problems…. but one day later I could make a new account in the next casino of LCS Ltd. They’ve no player protection! And the MGA doesn’t do anything!

so never play in LCS Ltd casinos!

Hi, I see that you have filed a complaint against all the casinos that you say ripped you off from this group. As for the blocking, did you ask to be blocked because of the gambling problem ? 

Anyway, I also noticed that almost all the casinos in this group have a pretty low safety index, which I think speaks for itself. I would definitely avoid casinos like this and if you have a gambling problem I think this guide might be useful for you: https://casino.guru/problem-gambling

Anyway, I wonder where you will get with all the complaints. I hope everything gets sorted out. 

I wonder what the MGA is for. Player protection is the number one priority for all regulatory authorities. At least it should be according to the laws and guidelines. Unfortunately, one is powerless against LCS Ltd. I filed the complaints hoping to get some help here. I have collected all the evidence and if someone talks about gambling addiction and therefore wants to close their account, then alarm bells should be ringing for the companies! But that is exactly why it is often ignored.... Because people addicted to gambling gamble their entire lives away! There's money to be made in that!

But at least these problems belong much more in the public eye!!!

I don't gamble now ... there's nothing left 😭

Hello.

I remember days when the MGA was considered the best and most caring authority.

Anyway, when it comes to blocking addicted players in casinos, the player also needs to follow certain steps. The way I feel about it at this point, it does not include MGA much.

Needless to say, the complaint against Svenplay is missing. So, what has happened? If you don't mind explaining, of course.

I can imagine you are really trapped in this, and I'm sorry for that. To stay a bit safer, keep in mind that if you self-exclude yourself from one casino, it doesn’t necessarily mean that you are protected on all the other associated websites. 

Also keep in mind that if you play in casinos without your national license, such limitations as insolvency, debts, detention, or anything similar bound to local laws, for instance, are unknown to the casino.

I agree that such a topic should be discussed more often and more publicly; the numbers are alarming. I can assure you that we at Casino Guru are well aware of that and will do our best to raise public awareness further.

Take Šimon as an example.

I hope one day you'll win this battle and get your life back!

Hello,

Did anyone get their money here??