Svenplay Casino Review

The player's winnings were voided for breaching an unspecified casino rule. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Switzerland has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player complained he had requested a ban from the whole group of casinos, one of which was Sven-play, however, the casinos never complied with his requests and refused to communicate with mediator.

The player from Germany has requested a withdrawal. Unfortunately, the payment seems to be delayed. Although the player managed to do excessive efforts to provide various documents to pass the verification process, which was requested by the casino, there was not any positive outcome. The casino ceased to respond to the complaint and we were forced to close the complaint as 'unresolved'.

The player from Germany received a message with a bonus offer in return for leaving a positive review. The bonus has never been credited. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine is struggling to complete the KYC. The casino required a screenshot of her Neteller account, but the casino refused to accept it. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Germany played with a bonus and fulfilled the wagering requirements. Then he deposited and won even more money. The casino accused him of breaching the T&Cs and confiscated his winnings. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

The player from Sweden had not received a €1000 withdrawal despite the 72-hour timeframe passing, and he was not receiving any answers from the casino. His account was verified, and all documents had been accepted. The issue was resolved after the player confirmed that his case had been addressed. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Germany highlighted a history of self-exclusion due to gambling addiction but noted that LCS Ltd. Group allowed account openings despite this. They were currently trying to prove their self-exclusion requests and mentioned an ignored request from 2022 at Nordscasino. The player sought restitution for amounts totaling 100€, 2700€, and 500€. The issue was resolved, and the player confirmed that a refund was received. The Complaints Team marked the complaint as 'resolved' in their system and offered assistance for any future issues.

The player from Germany is facing delay in withdrawing their €172. They received an email from the casino stating that their request is under review by another department due to heavy workload. The complaint was resolved as the player received his money.

The player from Sweden is experiencing difficulties withdrawing her winnings due to ongoing verification. Even though we have not managed to receive any response from the casino, the player eventually received their withdrawals and the case is resolved.

The player from Germany had faced a delay in receiving a promised refund of €355.00 from Betsamigo due to a self-ban from a partner casino. Despite having been informed that the refund would take 1-2 days, the player hadn't received it. After discussing the situation with us, she had decided to wait for another day. Later, she confirmed that she had received the refund, and we had marked the complaint as resolved.

The player from Ireland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden is complaining about the casino requiring too many verification documents. After the player sent all the necessary documents, his account was verified and he received his winnings.

The player from the Netherlands was experiencing difficulties withdrawing his winnings due to ongoing verification. The player confirmed that his issue was resolved before we invited the casino to the thread. The complaint is resolved.

The player from Germany requested a withdrawal, but it hasn't been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden has faced repeated attempts at verifying his account for withdrawal at Evobet, even after providing extensive identification proof. Despite getting verified, his last withdrawal request was canceled and he was again asked for a selfie verification. We tried to contact the casino, but before it replied, the player informed us that the case had already been solved, so we closed the complaint with "resolved" status.

The player from Italy requested a withdrawal, but it was canceled. The casino asked him to provide additional documents for verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland had his fully verified account suspended by the casino without any explanation. His withdrawal request, which was dated 28/03, had been pending and the casino had stopped communicating. The player had been involved in sports betting and hadn't had any active bonuses. The casino had responded to the player's email, stating that his withdrawal request was being reviewed and that his account had been closed in accordance with their terms and conditions. After a few weeks, the player reported that the casino had paid him, which resolved the issue.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Lower Saxony submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has requested a withdrawal one month prior to submitting this complaint and , unfortunately, winnings haven’t been received yet. We closed this complaint as "resolved" since the player informed us later about successfully getting his money.

The player from the Netherlands is experiencing difficulties withdrawing their winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy, who had previously created an account and deposited 30 Euros, had been unable to access his account as it seemed to have disappeared from the server. However, the issue was promptly resolved and the player confirmed this. Consequently, we marked the complaint as 'resolved' in our system.

The player from Canada had experienced delays with his withdrawal request of 492.75 from the online casino. Despite having successfully withdrawn funds in January 2024, his request was pending for two weeks without any updates or requests for additional documents. He confirmed that he had completed a full KYC verification and provided all necessary documents. The player did not use any bonus and played Live Blackjack and Sportsbook. After our intervention and communication with the casino, the player received his payment and decided to close his account. The issue had been successfully resolved.

The player from British Columbia has requested a withdrawal of CAD$1000 multiple times, but it has been continuously revoked for KYC. Despite having his KYC approved several times, the withdrawal remains in the queue to be processed as per a live chat agent. The complaint was resolved as the player got paid out.

The player from Mecklenburg-Western Pomerania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Denmark won CAD 500 but the casino was continuously requesting additional documents for their deposit, despite having provided all possible documents from their Skrill account. We contacted the casino, but before it replied to our message, the player informed us about the successful verification of their account and receiving the winnings. We closed the complaint as resolved.

The player's account was under investigation for over 3 months without any update regarding it's status. The casino informed the player that upon completing the investigation, some of the player's bets had been voided but that they were now able to make a withdrawal. Upon receipt of all outstanding payments, the issue was resolved.

The player from Germany was complaining about the lengthy verification process. Moreover, the player's winnings were confiscated. The complaint was temporarily closed as unresolved because it was reported to ADR, and we were waiting for the official results of its investigation. We reopened the complaint after being provided with the ADR's final decision. Although ADR decided in the favour of the player, the casino stopped responding and has not followed the instructions made by the authority while the complaint was open. Later, when the player contacted us regarding another and different issue in the casino, he confirmed that he received the disputed funds approximately 2 weeks after the complaint was closed as unresolved. The complaint is resolved.

The player from the Netherlands has been blocked during the verification process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Netherlands has experienced a technical glitch. After cancelling a withdrawal, his winnings disappeared completely instead of showing up back in the balance. The player managed to sort the issue out with the casino’s support.