Svenplay Casino - general discussion

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Hello! I thought it would be good to bring here a little experience of this casino.

I made a deposit on the first of December 2022, the deposit was the third and the amount was 200 euros so i didnt have bonus just raw money. I won 4,000 euros then and I still have the same amount in the balance at the moment.

When I tried to withdraw, it said that the account must be fully verified. I sent the documents on the first of December and on Sunday the 4th of December I got a message that the address and identity have been verified, but the bank statement could not be verified because it did not have the bank logo on it (all other casinos have accepted this statement)

let's see if this casino can pay winnings or do i need to contact to mga.

RAW MONEY

I'll update here how it goes!

05.12.2022

15.56 (UTC+2)

Documents are approved, now i made withdrawl 1000e (max per request) let's see will they take my pending withdrawl down after 72 hours and asks for new documents!

3000e on my balance

1000e pending withdrawl

I will follow this... Im in the same situation, kind of. I deposited 200 euro on 3 of december. Waiting for documents approval (done this many times before). Im at 14 000 Euro. Was lucky and won over 2000 x with 5 euro bet.

I didnt red the terms and condition that the maximum win is 5000 euro in 24 H ( yes sick).

I thought it was a Safe casino since they had MGA-license...

Hello,

happy to hear that there is progress, and I truly hope that you'll be able to withdraw if full.

Just a word of advice, check the casino's reputation, I would personally consider alternatives 🤔

Hi there,

almost the same goes for you. Even though this casino is licensed in Malta, the reputation score is bad.

Does not mean that something has to happen immediately, still a kind of warning, I'd say.

Let us know how it goes 🤞

06.12.2022

13.06 (UTC+2)

Withdrawal request has been rejected because i need to send selfie document where i hold my id ( i have sent this already on 1th december).

When they going to accept this they will reject again and again asking new documents after i have played all my 4000e away, but unfortunately i wont play these, i will fight till the end.

I will get my money out of this casino. They probably closing my account at some point but then i will contact to mga!

Let's see how this going!

Keep fighting 🙂 I will do the same...

My account got verified today: "Your account’s verification process has been successfully completed. You may now enjoy playing your favorite games on the best platforms!"

I made my first withdrawal just now, banktransfer.

I will also update what is going to happen...

Hello,

I just want to know: did the casino specify what is wrong with the first selfie?

Have you sent the same or created a different selfie?

I'd say that you are on the good way now. 👍

Awaiting positive feedback!

It's pretty much the same for me..3/12 I made a deposit and got a bonus..I went through the bonus and then the process of documents started..7/12, so today they were accepted by the dockers and I put the money for withdrawal using zimpler..at least the withdrawal has not been approved yet.

How much do you have at home? I don't know then, although smaller withdrawals are accepted more often.

250€..I didn't read the conditions carefully, the maximum withdrawal with the bonus is 10x the amount of the deposit..yeah, it's not such a big amount, you shouldn't start fighting over it for a week..but I don't know about this casino.

I'll probably find out tomorrow whether you'll be rejected or not..having played in casinos for ten years, it was the first casino where the process of bringing the documents was so shocking..I bet they didn't even read my original documents, but directly asked for new ones.

I got this today: "We would like to inform you that your withdrawal has been cancelled by the payments department and the amount has been returned to your account.

 

You are kindly requested to provide the following documents so that your account can be fully verified and your withdrawal can be completed:

 

 -PDF or physical copy of an official bank document stating your account information (account holder name, IBAN & Swift).

 

Please note that the documents we accept are specific, and should be in PDF form or photographs of a physical copy.

We cannot accept mobile screenshots, cropped or scanned files."

so my Withdrawal got´ rejected...

I had provided screen shots from my bank-statement with switch and bic codes.

I can print out/send PDF with my bank-statement but there is no documents I can send with my bank statement combined with my BIC/swift-codes. I emailed my bank if they could get me that kind of Bank-statemnet, but I dont know.

... The casino is asking for bank-documents that does not exist. Its hard when they for some reason dont accept Screen captures.

I will keep fighting for my money...

So your account has been verified and you still ask for more proof? It's really incredible action🤬 don't give up🙏

yes, verified first but after trying to withdraw money the withdrawal was not approved, then suddenly they wanted new documents...

Yes, this casino sucks, even though it looks neat. Somehow, it seems incredible that you played with raw money and even with a pocket. Still, it seems almost impossible to get money out 😛

Hello,

sorry to say that but this bank statement is getting quite a common document to ask for.

The casino informed you that the document must be in .pdf format, hence I would try to use your online banking (if you have any) to create one. I can do that in my online banking portal, the result is .pdf statement with my full address, name, and bank account info.

Can you try that, please?

Casinos won't accept print screens or cropped documents, because those can be altered - this is the reason.

Now I'm wondering have you received any confirmation that your account was already verified earlier?

My guess is that the acount was not Fully verified. 🤔

Well, normally it does not matter whether you played with bonus funds or your own, some casinos only verify players that want to withdraw higher sums, while others verify everyone.

But the point is that the casino should do all to secure a smooth process and provide cooperation and good care when some issues with documents arise.