Svenplay Casino - general discussion (page 2)

The first €1,000 arrived in my account today, we'll see how long it takes for the remaining €3,000 to arrive

It's good that they paid so quickly 😎 how long did it take in terms of time? It's been 27 hours already and the payment hasn't started yet.

Glad to hear this! Been following this thread. I'm terrified of this casino. About a month ago I tried to withdraw, submitted ID card, photos of debit card, bank statement as proof of address (with accompanying selfies) but my withdrawal was rejected because they wanted an additional form of ID and official document from my mobile provider (which is impossible because I'm a prepaid user). They then said I could provide a screenshot from my mobile provider's app but I had to get a passport (I'm in South Africa and that can take upto six weeks). Finally got the passport and made a withdrawal request yesterday. I'm praying to the heavens that I'll get it. Out of curiosity what form of ID did you use and we're there any problems about proof of address and mobile number?

The hopeful optimist in me thinks that they requested additional forms of ID in October (passport or Driver's license, which I didn't have) because South African ID cards (unlike some other countries) do not have expiration dates whereas on Svenplay they stated that the images of the document should show date of issue and expiration date. When they asked for additional forms of ID they never said that that was the issue so that's just my guess in hindsight. Passports and Driver's licenses of course have expiration dates but I don't drive so I had to spend weeks waiting for a passport just to do this withdrawal. I'll update everyone here how the withdrawal goes as I've been waiting just over 24 hours now. Fingers crossed!

Well, the first time it returned to the account when you had to put a selfie, but since the last withdrawal, about 48 hours have passed

Hello,

quite a story you've been through, I hope that all will be good in the end. I wanted to say that the level of verification can be affected by the country you live in, and what you described earlier makes me think that Africa is probably taken as a potential risk zone, it may cause the verification to be more let's say more precise.

I can imagine that players from Bangladesh for instance would face a similar situation.

Let us know how it goes, I'd like to hear a positive news soon 🤞🤞👍

Yeah. You may be right. Still waiting but as soon as I know something, or receive my withdrawal, I'll post an update. Fingers crossed.

I hope everything goes well and you get your payment out🙏💪 It's been 48 hours since my withdrawal request and I still haven't been paid.. basically they should pay it today because it's the weekend ahead.

Yeah. We're basically in the same boat as it's been almost 48 hours in my case (it's been almost 45 hours as I write this). I really really hope they pay today.

I went to the chat 10 minutes ago to ask customer service how long it will take for the withdrawal and I said that the money should be in my account by noon tomorrow at the latest or your 72-hour rule does not apply..after the conversation, the money came to my account in 5 minutes..I was lucky that the opening was worth it.

Thats so weird. I just checked my Svenplay account (five minutes ago) and the money is back in my Svenplay account!!!! I checked my email (nothing from them) then I saw notification of your response and I came here to see if the same thing happened to you. I'm going to live chat now to ask what the hell happened.

I'm still waiting for an answer in live chat as to why the withdrawal was cancelled but these people are just cruel.

Yes, it's worth grilling them every day, otherwise they don't seem to want to be cooperative. I hope things work out for the rest of you.

Update, my bakance is 28000 Euro. the casino asked a document with my account number and swift and iban code, my bank is going to send that to me

Now there's a big box office. We hope you can get everyone to the yard. 👍🙏

They said my withdrawal was cancelled by mistake and that I should just do another request and wait yet another 72 hours!!!

Unbelievable hustle.. in the future, you should avoid this sister casino as well.

I don't quite understand. Are you saying I should go to askgambler?

if the next time them cancel the withdrawal without reason, I recommend that you then file a complaint with Askgamblers.