Svenplay Casino - general discussion (page 7)

Hello, there is something strange about SvenPlay Casino. My withdrawal was approved by email and processed on June 26, 2024. But I haven't received the money yet. Do you have any experience of how long it takes?

Hello, according to the user reviews and also based on its lower Safety Index 👈, it seems this was not the best pick. On the other hand, it's fair to say, especially since the user reviews are not pretty fresh, I would suggest asking the casino directly.

How does it seem in your casino account, for instance? Is the withdrawal marked as complete?

In my opinion, it's always worth consulting withdrawal-related problems with someone from support. Based on the preferred payment option, they should be able to check it out for you.

Do you care to try?

Yes, the site is not very clear either. Yes, I write to them all the time and they say that the money has been paid out. Now it has been 5 days. How long do you think we should wait?

Well, we give casinos 14 days to send money to players. But if you have written to them and they have said that the money has been sent, I hope it will be as soon as possible. What payment method did you use? In your player account and withdrawals, does your withdrawal also show marked as successful ? 

I would say try to be patient and if nothing moves and you don't get the money, you can write and we will try to look into it more and help you. 🙂

Hello, so bank transfer, they wrote on June 26th that it was being processed but I haven't received anything yet. Here's a picture of what it looks like for them. In and out. It should actually say that 1000 euros have been completed.



In my opinion, this is longer than expected, even for the bank transfer. Could you ask the support or chat to provide the transaction number, I would also check pending transactions, though.

Also, it won't hurt to ask your payment provider; still, knowing the transaction number would be very handy.

Hello, I got the money

See? Things were not as dark as suggested 🙂. I'm glad the trouble has ended!

Out of curiosity, are you happy enough to keep playing there?

Yes, why not? After withdrawing, I won 1000 euros again just one day later and received an email saying that it had been paid out. I wanted to ask what about the Lordspin Casino, do you know that casino?

So it's great to see that you have a winning streak so may you continue to do well. 

As for the other casino, I see that it doesn't have a higher safety index, so I personally would be cautious before depositing. We don't have that much playing experience there so I would be even more careful if you want to play there. But I probably wouldn't change a winning casino. 

I received an email message from svenplay: "We noticed that you have not used your Svenplay account by logging into the site for 330 days.

After 30 days, if you remain inactive, your account will be considered dormant. Unused accounts are charged a monthly fee of 5 euros (or equivalent currency), which is deducted from your balance until your balance is zero.

To avoid such charges, please log in to your account."

I contacted svenplay on their email, which I took from the svenplay page, but the message returns to my email "Undelivered Mail Returned to Sender". I then went to their chat where I got the same email address" " but the same thing happens again, e-mail doesn't work with these, the chat is only offline.. 9cnt is money in that account, when I tried to start the games it just says "Error starting the game"

is this casino still in operation but their customer service is not working. are therefore just scammers.

I got in touch with them via chat and they said that they will send an email to which you have to reply that the account can be closed, I replied to that email and it came back as incorrect. they don't have customer service.

I just found out that svenplay's e-mail system thinks my e-mail is spam and that's why the e-mail is returned. yes they are really bad at serving the customer and now the customer service chat immediately went offline when I put my email there.

I get this message back from them when I send them an email:

"Undelivered Mail Returned to Sender"

"This is the mail system at host meiliboxi.fi.

I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to the postmaster.

If you do so, please include this problem report. You can

delete your own text from the attached returned message.

The mail system"

so I can't do anything more to close the account when they themselves don't want me to close my account!!!

and the customer service chat is immediately offline when I log in!!!

Hi, it's not exactly the happiest thing to get an email back. Do you have a normal domain and not a temporary one? I would also expect you to be able to resolve it with chat but I see you failed there too. 

If you need help you can contact us. If you don't need the account, then basically nothing should happen except that the few cents you have there will disappear. 

So do you think you need help or not? 

i don't need help I wanted to tell other users about this svenplay customer service. it is not worth putting money in this casino. I deposited 2 times there and the total amount is about 50e. I also tried to close this a year ago, but even then it was the same thing that the customer service is really bad.

Sure, it's definitely a good thing that you wanted to share your situation. I would say that I wouldn't be too happy with that kind of support either, but unfortunately it's not excellent everywhere and there are many casinos where you'd be met with poor treatment. 

It is therefore important to find one where you know you can rely on the support and not the other way around. At least for me it would definitely be important. 

May your experience only get better in the future.☘️

Here's my experience with these scammers.

After a series of document verification and cancelling my withdrawals which resulted in 9 different documents being reviewed and accepted in a month process, I finally tried to make a new withdrawal on 4 February 2024 (Even russian bookmakers had more lenient verification and they actually paid me).

After 5 days (9 February 2024), they sent me an e-mail stating that my withdrawal is rejected and that I breached terms 3.1 and 12.10 which were copied directly from their website. Both these terms imply I've breached at least 10 different conditions (VPN, cheating software, IP falsification, forged documents, fraudulent activities, bonus abuse ...), which I declined via both e-mail and live chat, but they told me the decision was final. I haven't even used a bonus on their website yet it's part of their claims which is a joke.

On 10 February 2024, I sent them another email asking them to be more specific about the terms they claim I've breached, and specify the exact reason why my money was taken from my account, but to this day they don't want to answer.

I know I didn't breach any of their T&C, and my money was won fairly by betting on sports and won 6868.5€. Honestly, I don't see any reason why I'd cheat and I've never had a casino accuse me of breaching their T&C until I met these scammers.

I've also reached out to MADRE who decided to open a case, and you know what their decision was? They actually stopped the case because I live outside the EU and it's the operator decision if they want to proceed with the case or not, and obviously they refused. I mean it's a joke really not even their designated ADR can help you.

TLDR : Svenplay confiscated my winnings based on unjustified T&C.

As I can see, this is a really long-going process for you, so I hope that our team will be able to investigate the matter in your complaint.

We have to wait and see if the casino will communicate with our team first, and only then we'll be able to intervene.

May I just ask why you waited this long to submit a complaint, if you don't mind?

It was a gradual process to try and recover my money. MADRE for example took 4 months to respond.

Understand now. Well, hopefully it'll take much less to get this solved.🤞