Svenplay Casino - general discussion (page 4)

I really don't know what to do now

You'd think the repatriation would be successful, but I don't think they'd give a shit. Maybe easier to make a deposit of 25e and then withdraw. How big a sum do you currently have waiting to be withdrawn?

I'm trying to withdraw $350 which is a lot of money in South Africa. I originally had $30 in the account and the balance got up to $350. My Svenplay account is in USD. Problem is this is happening at a very inconvenient time. $25 is a lot of money here in South Africa as well and I really don't have it. That's the issue. This problem never occurred to me or I would have used an ewallet like Astropay or Muchbetter from the start when I originally deposited.

Make a complaint, here to casinoguru about that, I think it will help! https://casino.guru/fi/valitukset

I don't know what they are asking anymore. They answer me: Provide a bank statement that contains at least part of the 16-digit code of the card, note that it must be in pdf format.. I have provided them with all the documents but they continue with this story. The real problem is that they don't want to pay

Sadly, If I may guess, I would say that the casino's payment provider can't make that transaction because of local issues. I heard such a story before. So they suggested an alternative.

You can ask the casino to change the minimum deposit limit, maybe it would work, I would also ask whether any wagering would be applied to the deposit as well. It's better to be prepared.

Let me know how it goes, please.

Hello,

you simply have to pass the verification first, so you have to send the requested .pdf format of your bank statement. Call your bank and ask for it. It's truly easier to cooperate now because, through the complaint, we allow casinos 14 full days to complete the KYC and send the money.

I would try to solve that on my own for the first 14 days.

Unfortunately I can't make a statement because I've had the card for 3 weeks. I sent another card ( postPay) they told me the verification was successful but it won't let me withdraw. They keep asking me for my first account statement.

Did you try to call the bank? I can't believe that the statement has to do anything with the card's issue date. 🤔

What do you mean by the "first account statement", please? Does this refer to the first card? Just want to be sure now.

Would be good if you could paste here the casino's explanation, I think. Preferably in English if possible.

Can you do that?

Thank you.. But after countless rejections last night they credited me with the winnings.. 🙏🙏

So it is a good ending after all! Congratulation! 🎉

Do you think you can explain a bit about what solved the issue? Did they just accept the statement that was refused before? What did you do?

I feel it may help the community, so I'm interested in details. 🙂

Even if they continued to say that the card was not suitable, I tried to make the withdrawal anyway. I went to SEFA, put in the iban and credentials and as if by magic, after about ten hours they credited me the winnings

So they eventually got back to me and assured me that I won't have to wager the new minimum deposit. I deposited using a wallet and sent them screenshots from the app. I requested a withdrawal and now I must wait for yet another 72 hours. I hope that this time they'll do it.

Well, good riddance, I'd say. So sometimes persistence is enough. 🙂

I'm truly amazed you made it because of the casino's very bad reputation.

So Monday would be the lucky day 🤞🤞🤞. Will wait for your confirmation.

Finally received my withdrawal! I'm glad to finally put this behind me

I can't believe it - awesome news for Sunday! 🎉🎉👍

But I still think that you should try more decent casino.

Yes absolutely. Before I went to Svenplay I didn't know about casinoguru rankings or askgamblers or anything like that. However I've been using other more reliable casinos like Wazamba and Betinia and they are great. I'm gonna stay away from Svenplay and all the LCS casinos from now on for sure.

I'm glad that from now on you will pay attention to the reputations, this is what we all in Casino Guru want from players, not quite demanding, eh? 😀

It's nice that you have your favorites, in case you need more options, you can always consult the list of recommended casinos - right here. Set the filters according to your preferences.

Hey. How long did it take you to get the money out of that svencasino