Suprabets Casino - general discussion (page 6)

Hello Radka,

thanks for the extensive answer, I think you guys are doing a great job with your site. In my last tirade I was talking more about general moves that casino made, including Martina44 case.

At the end of the day for me it comes down to the following:

- unjustified high note and safety index that they have

- confiscating the funds for any activity they deem as advantageous for a player

- not communicating about exact offense that they regard as a breach of rules

I think that having these rules in terms and conditions sholud immediately exclude the possibility of high index note:

11.5.3.4 The exploitation by You, of an Error as defined in paragraph 18.1 below, in any case either to Your advantage and/or to the disadvantage of us or others.

11.5.3.5 Use of any tool, plug-in, software that allows the abuse or omission of identity, geographic position, guarantee of special and regional promotions, such as the use of vpn, proxys, dns or any technique or protocol that can deceive, bypass or modify any restriction or geographical selection is considered fraudulent and strictly prohibited. Accounts and funds will be suspended without prior notice.

11.5.3.6 Betting techniques such as martingale should be avoided and requested permission to be used (casino)

And that is combined with this rule:

LATEST VERSION FROM THEIR SITE:

12.7 Where we close Your Account and terminate the Terms of Use pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 20 (Breach of the Terms of Use), the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure (whether under Your Account, a Duplicate Account or otherwise)

As they have sent a similar answer to me per mail, I can quote you the previous same paragraph 12.7 before the change:

12.7 When an account is closed by us and the Terms of Use are terminated in accordance with paragraph 11 (Collusion, swindling, fraud, and criminal activity) or paragraph 20 (Breach of the Terms of Use), the available balance in your account will not be returned and will be deemed forfeited by you as a form of compensation that we may have against you at the time of the account closure (also applicable to duplicate accounts).

You can see a slight change in the text here, the latest form on their site, and the previous version.

The previous version was mentioning the form of compensation against the player and I raised this issue and sent it to numerous addresses, including curacao gaming's board.

The problem with this 'compensation' formulation was obviously the legal side and the randomness in offense vs. penalty ratio, if you had 5€ on your account your compensation to the casino for alleged offense was 5€, if you had 5000€, the penalty for the same alleged offense was 5000€.

I made the noise about it, and now it is suddenly changed!

If this is not covering of their tracks and closing up this legal loop, I don't know what is.

Of course, as I stated 100 times before, I played in both Casino games and sport betting only what was offered from the Casino under the limits set from the Casino, and I played in same style for the whole time without any warning or limitations.

If you have a glitch in casino you declare a winning void, if you have a glitch in odds you declare an event cancelation and all bets voided.

What you can't do, is legalize stealing of funds through terms and conditions.

And if someone has some luck and raises enough noise as Maritina44 did, you pay them of for their silence and move on with your activities.

Hi!

Oh, I see now - my bad though. I didn't realize the key point was somewhere else.

At least I will now try to respond to as many points as I can. Yet frankly, I don't dare say I'm too familiar with Maritina44 and associated cases, I could not even fund this user in our database. 🤷‍♀️

I'll take it point per point:

- unjustified high note and safety index that they have

It's really that simple: only 4 countable complaints, all resolved.

There are no other indications that the casino is not what it seems to be. Thus, if you know of any player with issues regarding this or any casino, this is the right place to send them. Sports betting is excluded.

- confiscating the funds for any activity they deem as advantageous for a player

This is serious and needs to be proven. If you can do that, I ask you to send all you have available to our Data Team: data@casino.guru

- not communicating about exact offense that they regard as a breach of rules

It depends on the details, I'd say.

For instance, once a player is suspected of fraud, the casino won't share any details leading to this "discovery" sometimes, not even with us. It makes sense, I'd say. If you reveal your tools, fraudsters will adjust. Let's describe a concrete situation, we may discuss that.

Rules:

11.5.3.4, 11.5.3.5 = business-standard, which means you may find it in every casino. As with every rule, it depends on how exactly the rule is executed.

11.5.3.6 = This is a bit tricky. Nothing like Martingale actually works, so the casino is biting itself when it excludes these non-working strategies. 🙂

Crave to know how we approach such rules?

https://casino.guru/fair-gambling-codex-for-casinos#betting-patterns 👈

"We consider cases in which casinos use the 'betting patterns' rule to confiscate player's winnings to be unfair.

Note: In some cases, betting patterns can theoretically be used to identify fraudulent behavior. We have nothing against this if betting patterns are used to uncover what can really be considered fraudulent, and not just used as an excuse not to pay out winnings to players."

12.7 I see our point but. All those rules are designed to protect casinos from fraudsters. Frankly, we do not deal with legal forces. But I'm glad you managed to change something! Thats awesome.

Of course, sometimes even a casual player might be caught in this net, we aim to help such players if possible. And I admit that sometimes we are not allowed to go into details with players; otherwise, we risk that casinos won't cooperate with us in the future.

This point troubles me a bit, though:

"What you can't do, is legalize stealing of funds through terms and conditions."

I do not think it counts as theft when the casino abides by the terms and some unscrupulous people break them at the same time. I'm not talking about normal players, of course. Under such conditions, I see those rules as the only defense options for the casino.

One way or another, I hope my response makes some sense to you. If not, throw it back at me 🙂

Hi Radka, you have made a spelling mistake, Martina44 not Maritina44, she had an open case with Suprabets, look up in previous pages here too, as well as in her complaint. Anyways after she made big noise and after initial silence from the Casino, in the end they reached a closed agreement without any details here.

What was obvious, the first move from the Casino to lock her account and take all of the funds was also made after following some rules the have. Those imaginary rules are only binding apparently if a player doesn't make much noise and if they think they can get away with that.

The same was in my case, I got no explanation to what I did wrong, and Casino simply ignored all the questions.

So please don't tell me this isn't legalized stealing, because they are abusing their rules that were made for their protection against illegal behaviors.

I state again, I did nothing wrong or illegal.

Please when you find the time, check out the mentioned case and on previous pages, I would like to know what you think.

Obvious corruption from suprabets is going here,

They have unjustified high safety index compared to reported scam attempts by their service, most of the cases where suprabets confiscated player money has been rejeceted due "casinoguru don't have a branch dealing with sports betting yet"

however suprabets is listed on casinoguru as mostly focused on sportsbetting, even their name says supraBETS...

casinoguru claims that they can't resolve sportbettings complains made on suprabets, however they resolve other complains for many other services related with sportsbetting only.

You can check how often suprabets scams their players and have safety rating at 8.2

Personally I think casino guru must be paid off by suprabets because what is the reason to keep it listed there with such high safety ranking and don't resolve most of their complains if they are mostly focused on sportsbetting.

Hi there,

Oh, my bad, I see now.

Luckily, this complaint was resolved 👈

"I have made an agreement with the casino so the complaint is resolved."

Kind of an "out of sight" solution. As long as she is happy with that, we can hardly force the case to meet a different end.

Out-of-court compensations or deals, for example, are also very popular in the justice system, as far as I can tell. The player gets a portion of what he thinks he deserves, and the casino is saved from the official scenario, which usually takes quite some time.

I'm sorry, but I have to explain the mistake here:

The safety index does not, in any case, consider a casino's sports betting qualities. Since we do not have such a branch, we also do not resolve complaints associated purely with sports betting.

Our reviews are meant for casino players. Naturally many casinos also provide sportsbooks, but I'd say sports bettors won't seek our "judgment" since we keep repeating that we do not deal with sports betting.

Otherwise, the introduction would be different:

"Explore world's biggest source of information about online casinos"

Additionally - sports books anywhere?

We only focus on the casino part of its activities. Please, do not seek other reasons; there are none.

Sometimes, when we feel we might help a player despite getting involved in SB, we just try to resolve it to help the player. Not every sports betting-related case is, however, out of our reach. Imagine payment technical issues or duplicate account rule violations.

Simply put, there might be a space, and our dedicated team is willing to help if they can.

I recommend you find other sites focused on sports betting if you found our safety index inadequate, which, due to the aforementioned explanation, is quite a logical conclusion.

The fact remains that they blocked players account and confiscated all of the funds under the rules that they claim to have. After enough noise was made, and after the involvement of the broader casino community the reasons suddenly don't matter and the case was settled behind the closed door. So every time they come to close to the wall, and their notes and indexes are threatened, they can simply settle?

And it was settled only for that reason, was there an separate explanation from the casino to your team?

My account as well as accounts of dozens others were closed in the same manner, under the false pretext of braking some of their rules. But no real explanation was ever given.

If there was really some fraudulent or criminal activity this deserves to be prosecuted and they need to make a lawsuit against us. I am begging suprabets to take me to court!

Ridiculous thing is, that casino guru has lower safety index for example for 22bet casino - 5.1, 1xbet casino 6.9, zenitbet casino 3.1!!!

All of these are legit sites that pay out every cent even if they limit your account.

That is the only criteria that I want and need, are you going to steal my money or not.

The only two casinos that did that to me, are suprabets and mostbet.

Mostbet did it in a more hidden way, no possibility for the withdrawal at the moment and so on.

But suprabets are 1/1 fraudulent site.

So this company that sponsors fc barcelona is 6.9 safe and the exotic suprabets with their non existing license and not one name of the company coming out anywhere or non clear owner structure deservers 8.2?

You can explain your index note as much as you want, but if someone steals money from players deserves a lowest possible note and that is it.

Hello, a question...

Has it happened to anyone else that they log into their account and not be able to see their bets? My Bettor profile has been like this for 2 days.

Talk to Support and they don't respond. At the Casino I had bets to settle and a balance in the account.

Frankly, the fact remains the same.

We do not consider sports betting-related aspects in any of our activities, safety index included.

"they blocked players account and confiscated all of the funds under the rules that they claim to have. " If this is related to sports betting, it is out of our reach.

"After enough noise was made, and after the involvement of the broader casino community the reasons suddenly don't matter and the case was settled behind the closed door. So every time they come to close to the wall, and their notes and indexes are threatened, they can simply settle?"

We proceed with such complaints only if there is a certain chance to help out the player and when sports betting is not the only major aspect.

I already explained both parts to you.

To me, it seems you picked up the wrong website. You are obviously very interested in the part of gambling in which we do not even get engaged. Alas, no wonder you feel like our approach is not appropriate.

Please do not compare the sports betting part of gambling to the safety index solely based on very different optics.

"Ridiculous thing is, that casino guru has lower safety index for example for 22bet casino - 5.1, 1xbet casino 6.9, zenitbet casino 3.1!!!"

Well, again, this has nothing to do with sports betting. Those numbers reflect only a casino part.

If I were you, I would move my questions and complaints elsewhere:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Since I'm convinced all has been said about this matter, I ask you to address anyone else who handles sports betting-related issues.

Again, sponsorship focused on sports does not reflect the casino's qualities, I'd say. I'd call that a marketing business.

Let's hope the support will get back to you soon. Only casino employees can explain the situation, I'd say.

They just closed my account from another email account, I contacted support and told me that I violated terms and conditions 11.5... they closed my account with bets to be resolved and more than 500 USD. consider.

A few days before I contacted support because I couldn't log into the account and they told me it was due to problems with Microsoft's SQL server... they scammed me...

I have screenshots from before they blocked my account balance and the pending bets I had. Also the emails to support, my complaint is not the bets, IT IS THE MONEY THEY SCAMMED FROM ME... THE ACCOUNT HAD MORE THAN 500USD.

Hello. I can understand, that all this must be really "getting" on to your nerves and I can see you have submitted a complaint here as well. To tell you the truth, I am not really sure if our team will be able to help you out though. Even after you have described your issue, it is actually related to the sports betting, you know. So let's keep our fingers crossed and hope for the best. I wish you all the luck you'll need to get out of this situation.

Hello good...

It is not the claim about sports betting. IT IS ABOUT CLOSING THE ACCOUNT AND WITHHOLDING MY MONEY.

@alexisyago

Have you tried to withdraw some of your funds?

You have to understand that this is a fraudulent site that accepts all bets that you make, without any limitation of players that normal betting sites would make if they don't like your style of playing or don't want you as a player anymore.

They can afford to do so, because if you make some money and try to withdraw it, they simply flag your account and keep your funds.

They can do that because you broke their rule 11.5.

This rule basically says, if a players makes any profit and tries to withdraw some of it, we close his account and steal his money.

We can do that because we are not regulated and we have a weakest possible Curacao license that is worth nothing.

And we give a small peace of our stolen funds to popular casino sites to keep ignoring this issue, although we did it already to 5000 players.

If you try to withdraw. But when I made a withdrawal, the next day they blocked my account. Honestly, they are scammers, someone has to do something. But I don't know how to make a massive complaint, they violate international norms and laws (they have the Curacao license... I don't know if it's weak... but they have it. Their logo and Curacao number). And don't... don't violate any rules.

I understand... someone could have filed a complaint with curaçao, right?

Hello,

You can try that, of course. This guide 👈 will help you through the basics. Don't worry, the email contact is included.

I understand your point, but as far as I understand, the reason is directly bound to sports betting-related rules.

Or at least, this is my observation. Well, shall see through the complaint. 🤞🤞