Yes, according to some complaints, it looks like it might actually get the award. 😀
However, you used to play here based on what I saw and you had a rather negative attitude, which probably still persists. But you're not playing here now, right? 🤔
No. That's why I will never pay even 1 cent in that casino. In fact, I never even Deposited😉 I was playing with a no deposit offer, which I got because the casino offered me to vote for them on Askgamblers.
Oh right, then it's even better if you didn't spend any money here. I have a feeling that nowadays casinos would give any bonus just to be well written about, talked about, to win something and so on. I believe that if a casino is honest, fair, has a nice chat, withdrawals don't take a month but a reasonable amount of time, and tries to accommodate the players or do everything properly, then they wouldn't have to resort to such things. 🙂
Well, just look at how many complaints and appeals players have from all over the world. And almost all casinos started delaying payouts. It's like I'm waiting for a salary from them. Kudos to the exceptions. Betandyou Casino has proven to be the best so far. And under whose jurisdiction does this Smokace casino fall? In what state can you legally sue him? Curaçao? Malta? As if they are above the law.
Hm, I don't know much about legal stuff, but I think it's always where the casino is based.
Regarding complaints, I would take them into account that casinos can have a lot of complaints, but it's all about how they handle them. If they had 1000 of them but they resolve each one and don't bother the player without an answer, then I wouldn't have anything against it. It's mainly because there are probably a lot of people playing in the big casinos, and there are bound to be people from all over the world who have problems, that's logical. From my point of view, it would always be about how the casino approaches such issues. And if I found one like you describe and everything was fine, then I wouldn't change it.
Were you able to receive your winnings from smokace? I'm in the same situation.
Hello, I read what happened to the player you wrote off, but I didn't find out if he managed to get his money out in the end.
Since you say you are in this situation, does the casino make any checks on your withdrawals ? How long have you been waiting for the whole investigation ? Also, have you received no answer or reason as to why this situation has arisen ?
Please let me know.
Good morning I have a problem with SmokAce casino. I would like to point out that my account has already been verified and I have already made withdrawals in the past. I made a withdrawal request on 12/05, I was asked to send recognition of a new card that I used to make deposits, I sent photos of the front and back of the card, declarations from the finance company and its contract, all of this accompanied from one of my documents and selfies. I have not received any response from them for a week despite my emails sent. I would like to point out that for all withdrawals I used my bank's IBAN. Help me because I'm afraid that this time I won't see my win
Hello there. Have you tried to look in the spam folder in your email as well? Sometimes this kind of messages could finish there, as it happened to many players before. What information do you have in your account regarding the verification, is it pending? The reason for this delay could be that the casino is still checking your documents you have sent to them, I reckon.🤷♀️
We usually give casinos 14 full days to proceed the payment before we intervene, so I hope this won't be necessary and you will receive the money soon. Please let us know about any updates from the casino.
Hi guys, I invite you to look at my latest post in the forum about an injustice I just suffered.
Thank you
Read my reply here, please.
Yes I read it. Surely from here on out my lawyers will take care of making all the considerations and moves.
Luckily I took screenshots of everything, having so much evidence (not taken into consideration by you) in my favor about the validity of my win.
Trueplay (manufacturer of the tokens) will probably also have its say on the matter.
I would like to add that my account was blocked due to "gambling addiction". When until yesterday or the day before yesterday the account was unblocked and I did not deposit any money.
Do we want more evidence of bad faith?
Ah, I would also like to add that I placed myself in the rankings in the Pragmatic tournament in May.
By closing my account they are also trying to get hold of the prize that would have been credited to me shortly.
Do we want to add anything else? You tell me
Yes I read it. Surely from here on out my lawyers will take care of making all the considerations and moves.
Luckily I took screenshots of everything, having so much evidence (not taken into consideration by you) in my favor about the validity of my win.
Trueplay (manufacturer of the tokens) will probably also have its say on the matter.
I would like to add that my account was blocked due to "gambling addiction". When until yesterday or the day before yesterday the account was unblocked and I did not deposit any money.
Do we want more evidence of bad faith?
Please make sure to inform us about any developments.
May I ask if you requested the closure of your account due to gambling problems and how it was actually unblocked?
Ah, I would also like to add that I placed myself in the rankings in the Pragmatic tournament in May.
By closing my account they are also trying to get hold of the prize that would have been credited to me shortly.
Do we want to add anything else? You tell me
Now I really don't understand if your issue is that the casino has closed your account or that they unblocked it, as you said in your previous post. 🤷♀️
Sorry Romi, definitely my writing problem.
The account was blocked by the casino in a completely arbitrary manner, without any warning or reason
You could try to file a new complaint here with our team regarding this issue, I reckon. Would you try it?
It is absolutely no longer my intention to file a complaint on your site.
I believe this is not advantageous and obviously I will not specify the reason.
This is my personal opinion.
My post is aimed at informing the community and having/exchanging (purpose of the forums) opinions about it.
We surely respect your opinion and hope you will find a solution to your issues. Please keep us informed, if possible.🙏
Stay away from this scoundrel casino!!
They blocked my account with €17,660 in it!
Furthermore, although it is explicitly written in their terms and conditions that you can enter up to three withdrawals at the same time, they only let me enter one and refused the second.
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