Smokace Casino - general discussion (page 4)

Is it?

Thank you for your interesting insight. Did you raise your opinion on their forum? Despite the complaints, even its safety index here is pretty high. Additionally, all complaints submitted through the Casino Guru Resolution Center were resolved. Probably, not every unhappy player made it to the complaint.

Greetings Radko,

My opinion of this casino has become extremely negative, considering how many player complaints there are. I see that the casino is extremely consistent in its business policy. They don't give big payouts, like the ones of only $30?! 🙁 it's character. But that's why the casino pays $5 for a review on Askgamblers (which by the way became a real affiliate partner) or 100 spins for nomination. So on that site you can read a lot of comments and praises, how it is the best casino ever. I personally don't need Smokace at all. Why would I put my hard earned money into something extremely unsafe. But I will do my best to write a brutally honest review wherever I can. So whoever reads it will have a true picture of this "casino". I mean really, what is it? No, who knows what their slot configuration is, and RTP, and even if you get something, you need 3 lawyers and 3 months to wait?!

I see that the negative feeling persists but since you had experience there I am not surprised. Feel free to write a user review, because yours are quite descriptive and in most cases quite informative.

Also, I hope you won't get to a similar casino and your experience will only get better. 😉

Good morning, I wanted to ask if we could resolve the situation that occurred to me with Smokace casino, I made a withdrawal request of €500 about 1 month ago, I immediately sent the requested documents plus IBAN selfie with identification document and two cards I use most to carry out top-ups. I was then asked to recognize a third card which I only used for very few top-ups. The card in question is a rechargeable one and has no name on the card itself. I presented the balance of transactions dated 01/2024, it was refused, asking me for further certification as the first 6 digits of the card and the last 4 must be specified on the sheet (the card in question had already been sent in jpeg format.) the bank told me reported that for that type of paper there is no other possible certification. Smokace is a scam please help me

Hello.

Firstly, I want to say that I appreciate your efforts. As far as it seems, you did what you could to resolve the matter on your own. Sadly, it also seems that the time has come to push this problem forward, but don't worry, you found the right place.

Just a few notes, if I may:

Have you tried to explain to the casino support, that this rechargeable card is probably considered a virtual card, and most likely can't be verified in the same way as standard debit/credit cards?

Based on your description, I feel the casino may overlooked this detail. I would also try to provide documents in .pdf format rather than .jpeg. You know documents saved in .jpg ,.jpeg, and. img may be cropped or altered somehow, that's why the .pdf format is usually preferable.

Still, in my opinion, the casino employees should be able to guide you even through this situation, and if they fail to do so, we are here to help you out.

Don't worry, at least the first few steps are quite simple, all you need to start with is submitting a complaint.

Please click or tap this link 👈 to do so.

Follow the guide, answer the initial questions, and describe the issue, please. To give you a bit of a heads-up, this guide 👈 covers the most common scenarios and questions.

If you feel lost or need further guidance, just reply to this post, and we will do our best to help you out.

How does this sound to you?

HI,

I would like to know if anyone has ever won a prize in Smokeace's monthly (April) Pragmatic Play tournament.

I won the tournament by winning €5000 (first place) but I haven't received my winnings yet.

The terms say that the winnings will be credited to the casino balance within 72 hours after the end of the tournament. Currently 71 have passed. I am highly doubtful that they will recognize my winnings.

The support team keeps telling me that the winnings will be credited as soon as the tournament winners are confirmed. HELP PLEASE!

This is a casino who's is in final nominations for Askgamblers rewards ...

Hi. May I ask if you have any updates about your winnings? Have you received the money by now?

What kind of rewards would it be?

Hi Romi. No I haven't had my winnings yet. They keep telling me they are waiting for results from Pragmatic.

I honestly think it's not that complicated to get the results since there was a public ranking.

The situation is truly frustrating

Oh, it must be hard... Well, I think it makes little sense to speculate why it takes so long to evaluate your gameplay, unless we have somebody from Pragmatic to assist us with that. 🙁

Which is more likely not an option on the forum. I'm also really sorry to see your second issue with Smokace regarding the confiscated winnings. That's huge.

I noted you expected quite a different approach regarding the gaming history; still, I would say Nick asked whether you could reach out to the casino to provide it to you as their customer. This is quite a common step, and usually casinos comply.

Please try to hold on!

Hi everyone.

I would like to inform you that today I received the €5000 winnings from the Pragmatic tournament

I breathed a sigh of relief.

However, I am still waiting for it

resolution of my complaint 👍🏻

That is really great news, thank you for the update. Let's see how it'll go in your complaint now. Please update it as well, whenever possible.

Probably reward for instant payout😉

What does it mean?

Have you seen my complaint? You who have had experience with Smokace and their terms and conditions, what do you think of my case?

I am trying to be little bit sarcastic... Because of your struggling to get your winnings, and others players with same issues..

Yes I understood it.

I was asking for a personal opinion on my complaint. What do you think about it?

Sorry bro, I didn't read about your complaint. But I see you are got winnings from pragmatic play tournament. I hope you are make some good profit.

No I was talking about my complaint about my confiscated winnings. Enter my profile and read my complaint please.

then tell me your opinion

Bro you have half million on account, in casino who don't pay even 50$, for some players. I think you will go for this winning into courthouse . But this is just my opinion, maybe CasinoGuru complaint service have a better solution. Just be patient.