Smokace Casino - general discussion

If you want to discuss anything related to Smokace Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I only see 1 complaint here so far, no discussions and no rating. Nevertheless, the casino stands as questionable, why? How is that rated? I deposited 25 euros on March 26th and got the welcome bonus. I implemented it successfully, continued to play until my balance was 1000 euros. I then submitted a payment request that was pending until Monday morning, March 27th. Shortly thereafter it was being processed. On Tuesday I asked how long it took them to process it. Got an immediate response, which they process within 24 hours. But my payment would have gone out on Monday March 27th. I know that a transfer takes a few days. Nevertheless, I am surprised that my payout is still being processed on the casino site. I'll see when the money gets to me. Was a bit unsure now because the rating for the casino is questionable.

I received my 1000 euros 😀

I requested 2 withdrawals on 03/30. How long did it take you? And with which method? I chose bank transfer.

Is your money there now?

I also had a bank transfer and my money was in my account 2 days later, is it with you maybe because of the weekend?

Thanks for the answer. Were 2 major payouts and arrived straight today. So far the casino has been very serious.

Thank you for sharing your experience. I'll gladly answer your question when it comes to the casino's rating. First of all, they're a small casino when it comes to revenues. It's safer to play in bigger brands just in case you win big, because you know the casino has enough money to pay out the winnings. They also got minus points for having unfair terms and conditions. They also have quite a low withdrawal limit (3,000).

Anyway, when you look at the complaints section, it seems players don't have any issues with them so if you're satisfied, don't be afraid to carry on playing there 🙂

Hello!

I am having trouble withdrawing my money. My account is verified

When entering the data an error appears, I contacted customer service and they tell me that they have problems with the withdrawal service, but not for depositing money.

I hope you can help me.

I fear you must wait for the issue to get resolved. I would personally try to withdraw by using another payment option. If I may suggest the next step, ask the casino which payment options are available to you and under which conditions.

Let me know, please.

Well if you are from Argentina they will close your account right away of course money laundering is a shame do not put money in this casino

The way I see it, you believe the casino closed your account not just because you have been accused of money laundering, but also because you are from Argentina. Am I correct?

One way or another, I wish you good luck with the complaint of course!

Yes, I am seeing that several players do the same to him, first of all, which is due to gambling addiction and then for money laundering and keeping our money

I see you've failed to answer at least one important question in the complaint thread.

Has your account been fully verified, please? Have you submitted documents to pass the KYC procedure?

Kindly use this link to update the complaint, it's crucial.

Thank you.

Yes, after all, my account was perfectly verified, I brought all the necessary documents

Sounds good, thank you.

Let's give it further progress, not much to say for the moment, and from my side. Just be assured Nick is skilled in handling complaints, and I'm convinced he'll do everything to solve the issue.

Thank you, I would like to know if the smokace casino responds?

no maim that I send them responds

You can check it for yourself if you like:

https://es.casino.guru/smokace-casino-la-cuenta-del-jugador-se-cerro

This link leads to your complaint thread, once the casino is asked for cooperation, you'll find out whether they respond - or not.

Thanks, what happens if he doesn't answer?

casino?