Smokace Casino - general discussion (page 2)

Well, in such a case, there is nothing more we can do... These complaints usually end as "unresolved" and the casino gets black points and the rating gets lower.

Let's hope this is not going to happen.

Good afternoon people, has anyone already withdrawn from smokace? Because I've already been trying to get it there for a week but it's always canceled I've sent all the documents they asked for and they always cancel my PIX and have it done through the CPF but I do it and nothing can anyone help me?

Good afternoon people, has anyone already withdrawn from smokace? Because I've been trying to get it there for a week but it's always canceled I've sent all the documents they asked for and they always cancel my PIX and have it done through the CPF but I do it and nothing can anyone help me?

avoid a deposit bonus for the casino, the casino prevents you from playing 99% nolimit pragma hackshaw etc games during the bonus even though the games in question are not on the lists

Thanks for the information. It's always a good idea to check the Terms and Conditions or contact support about games excluded from the bonus. Of course, always take screenshots in case something unforeseen happens. 

Anyway, did you use any bonus here ? If so, how did you come across games that are not on the list but you can't play them ? 

I would like to know if it is normal if in this site (smokace) and two days that I made a withdrawal request and it has not yet been accepted. I have already done all the steps for profile verification. I sent two e-mails to their department and they still haven't responded to me two days later should I worry?

Hello, I have an account at Iti Itaú (digital account, but they don't authorize my withdrawal, they say the account is wrong or inactive, how can I get them to authorize my withdrawal? Help me

Hi, does this mean that you have passed the verification successfully or are you still waiting for confirmation that you have a fully verified account ? I would like to point out that we give casinos 14 days to resolve withdrawals and KYC, so I guess if you are waiting only a few days there is nothing to worry about yet and I would recommend to be a bit patient.

I will wait for the answer.

Hello and did you try to ask the casino what is wrong with the account or why it is inactive ? Alternatively, do you have an activated account that you want to withdraw to and do you have a problem with it ? Maybe it would be useful to write to the digital account support to see if there is a problem and if so how it could be solved. Optionally, you could use a different method in the casino and check with live chat how best to withdraw. 

Try asking and tell me what answer you got.

Hello, I would like to know about the next changes because the financial department did not give me a solution to fix a withdrawal worth 1,900 from smokace and the amount as soon as it entered my account was returned by picpay bank to smokace, but the money did not return to my account at the casino and support doesn't know how to explain it to me and the finance department isn't responding I need a solution because I've already sent proof that the pix was returned by the bank

Hello, I think you'll have to sort this out with the casino. It would certainly be useful to know the reason why this happened and where your money is since you say the bank returned it. Have you tried asking the bank if they can explain this situation ? 

Of course, if you think that the fault is not yours, you can file a complaint with us here on this link. 

Also, if you have any new information, let me know. 

I will be waiting.

Huge scam this casino.

I've been playing on this site for a long time and am already a VIP. Yesterday I had my first big win totaling €3000. Of course I had these paid out (3x1000€ due to "withdrawal limit")

Today I want to log in and check, suddenly my user was blocked.

"Suspension due to gambling addiction"

It's the boldest thing I've ever heard.

Stay away from this casino, 1-2 payouts are good, and as soon as there is a decent win they block your account. I will also take legal action against it.

If the payouts arrive and my account remains blocked, I accept that.

I'll keep you updated on whether the payouts arrive, but until then, keep your hands off this page

Are you saying the casino blocked your account without further notice? That does not feel right at all.

Have you ever asked this casino to close your account due to gambling addiction? Because even if you have, it's not a fair reason for voiding any winnings, if you ask me.

I'll be here for an update.

Yes, I never asked the casino to close me down, nor was it announced. I had my first big win 2 days ago, tried to log in yesterday and got the message "User blocked due to gambling addiction", that can't be true, if so they should pay out the winnings and then block me if they think I am but I was addicted to gambling. It was never a problem for them until I won big once

That's something to think about! I mean, this is quite a huge mistake, and I'm glad you found us and created the complaint. Such a situation needs to be clarified.

Of course, it is not reasonable to use an addiction as a reason for closing the account with an active balance.

automatic kyc failed and the kyc support email does not respond

Oh!

How specifically did the automatic KYC fail, please? Is there anyone you can turn on per chat?

Frankly, without the casino's support, we won't get too far...

So have you gotten paid out yet?

don't play there.

Kind of too late for that 😳