Smokace Casino - general discussion (page 10)

Have you tried this email m?

Same thing, my email sends me the notification that it is impossible to deliver the message, even with another mess with the emails same thing, always gone and luckily I had already verified everything, but if I try to send email the same thing happens, but the live chat does not work for me, just if I click the pop-up nothing happens, otherwise I would have sent the documentation in live chat, but now like this I really don't know how to send him the documents

No KYC email or contact as shown and no live chat!! Seems strange 🤔 have you made a withdrawal with them before?

they have the contacts, only that with my email I don't know why I can't send them the documents, no that's exactly why I wanted to verify successfully before playing,

because on stelario casino I verified without problems last year, but now I can't contact them either but I have already verified and withdrawn (even the day before yesterday) successfully, so the problem is irrelevant, but with smokace that I have to verify it's a problem, until they verify I obviously won't play anymore

Why don't you open a new email account and send the documents from there and explain to them the situation and ask for them to reply to both email addresses so at least you can reply if they email you.

Exactly, I had thought about this too and I think I will try to do it like this soon.

Hey. If you need the help of our complaint team with your verification, please file a complaint here, and I am sure that they will do whatever is possible to solve the issue at this casino.

Keep us informed on how everything goes.

Hello and I've been trying to withdraw for months, I had 2500 reais, it took a while, they asked for doc and everything by email, checked my account and it was ok, but nothing to withdraw, I sent an email in fact several, until they asked me for the model or number where I was trying to withdraw, I sent it to them, and in 4 days they paid me, but now I've been trying for 4 days and nothing has disappeared even the option to withdraw by pix, but I'm doing everything, because I have 83K there, I find it difficult for them to pay

Hello, did they also give you an alternative to withdraw if pix is not available? Did you ask them why this happened and how long it should take? Wasn't there a limit on the withdrawal? 

Try answering my questions please and we'll see what we can do.

good evening, I have never had problems on this site, but now that I wanted to access it it gives me server problems, as if they had closed them or maybe even suspended them for maintenance, could you contact them and ask them for an explanation about it?

Hi, are you still having trouble loading the page? I tried it and it went normally. So try to tell me if you got there or not.

I'll be waiting for a reply.

hi jaro, sorry for the delay, everything is ok now it works

Nothing happens when it runs as it should again and everything is fine. 

Anyway, do you play in this casino and do you like it here?😀

Caution: I am linking this warning in all from this company threads here due to its significant impact.

WITHOUT PRIOR NOTICEN EW: LOW MAXIMUM WIN LIMIT

Details

https://casinoguru-ch.com/de/forum/casinos/stelario-casino---generelle-diskussion/4#post-152026

Hello, i want to know if smokace IS legit. I am fearing i won`t receive my earnings.

Hi, and why are you afraid you won't get your money? Is there a reason? How long have you been waiting? 

Legitimate yes, I have been playing on smokace for over a year and I have never had problems receiving the money, just 2 days ago I withdrew €500 at 3:30 on 23/12/24 and at 11:00 the same day I already had the money in my account, I have never had problems, even verifying the documents has always been easy, have you encountered any problems?

the limits are not correct, there is max cash out per day of 500 euros and 3000 per month (for higher limits you should contact your VIP manager) support answered me.

also they hide their license regulator, i don't get an answer neither in live chat nor on email. i guess they switched from curacau to comoros.

however i received normally my 1st cash out and i m waiting for the second one(1st cash out completed in around 35 hours )

also everything was fine, easy kyc and no other problems.

Please use the option at the bottom of the review whenever you find something like this out, and our data team will check it.