ForumCasinosSmokace Casino - general discussion

Smokace Casino - general discussion (page 10)

1 year ago by Gretche70
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20024 views 188 replies |
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Nicola99
2 months ago

Have you tried this email m?file

nigeljc59
2 months ago

Same thing, my email sends me the notification that it is impossible to deliver the message, even with another mess with the emails same thing, always gone and luckily I had already verified everything, but if I try to send email the same thing happens, but the live chat does not work for me, just if I click the pop-up nothing happens, otherwise I would have sent the documentation in live chat, but now like this I really don't know how to send him the documents

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Nicola99
2 months ago

No KYC email or contact as shown and no live chat!! Seems strange 🤔 have you made a withdrawal with them before?

nigeljc59
2 months ago

they have the contacts, only that with my email I don't know why I can't send them the documents, no that's exactly why I wanted to verify successfully before playing,

because on stelario casino I verified without problems last year, but now I can't contact them either but I have already verified and withdrawn (even the day before yesterday) successfully, so the problem is irrelevant, but with smokace that I have to verify it's a problem, until they verify I obviously won't play anymore

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Nicola99
2 months ago

Why don't you open a new email account and send the documents from there and explain to them the situation and ask for them to reply to both email addresses so at least you can reply if they email you.

nigeljc59
2 months ago

Exactly, I had thought about this too and I think I will try to do it like this soon.

Automatic translation:
2 months ago

file jaro I think I need you to contact the casino because my email I don't know why, but with their email it doesn't work and it doesn't send me the message, do you have a method with which I can send them the documents?

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2 months ago

Hey. If you need the help of our complaint team with your verification, please file a complaint here, and I am sure that they will do whatever is possible to solve the issue at this casino.

Keep us informed on how everything goes.

3 weeks ago

Hello and I've been trying to withdraw for months, I had 2500 reais, it took a while, they asked for doc and everything by email, checked my account and it was ok, but nothing to withdraw, I sent an email in fact several, until they asked me for the model or number where I was trying to withdraw, I sent it to them, and in 4 days they paid me, but now I've been trying for 4 days and nothing has disappeared even the option to withdraw by pix, but I'm doing everything, because I have 83K there, I find it difficult for them to pay

Automatic translation:
c8dbbzt64p
3 weeks ago

Hello, did they also give you an alternative to withdraw if pix is not available? Did you ask them why this happened and how long it should take? Wasn't there a limit on the withdrawal? 

Try answering my questions please and we'll see what we can do.

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