Slottyway Casino - general discussion (page 3)

Hello, can you tell me if it’s possible to withdraw your winnings? A couple of days ago, an advertisement popped up. I registered and threw away the amount. Won about 700 dollars. But I can’t withdraw the amount. At first we were tormented with heaps of documents, they say, I need this, I need this, in the end the situation seemed to be resolved, I seemed to have completed all the missing documents. Now 36 hours have passed and still no conclusion. What should I do? Is there any option?

Hey there. It feels like the main question aims for the casino representative. Usually, the first withdrawal is the slowest due to the documents required for successful verification. Perhaps you should know this casino is not considered to be among the safest, so I would recommend checking its Safety Index 👈.

Given the information "High value of withheld winnings in player complaints in relation to the casino's size," I would say you should reconsider whether 36 hours are actually that bad or whether you will see the winnings eventually - if you catch my meaning.

But don't let me scare you; be patient. We shall see how good they are at paying out. When it comes to the complaint, perhaps you've noticed there is a certain time frame for the action, hence, again, give it some time, and keep us posted, please.

I see that the casino rating is constantly going up 😱😱

Unfortunately, now I see that the guy who once wrote that you cooperate with casinos was right, it's hard to believe....really.

The casino does not pay out such an amount and so the rating goes up

I hope you managed to get paid...but they confiscate the winnings of most gamblers...they do everything they can to take your money unfairly...if you get the chance...stay away from Slottway...Slottica...Spinamba...they're from the same mafia...be careful and stay alert!!!

It's really sad... instead of being helped... we are at the mercy of fraudulent casinos!!!

Yes, unfortunately, that's how it looks

Sites like casinoguru are supported by casinos so it would be strange if it worked to their detriment, now I see it as a conflict of interest

Unfortunately, there is probably nothing we can do, it's high time to give up playing in casinos, we have no chance with them, even if we manage to win something, we will be robbed by them and no one will help us with that

Exactly... since the day these casinos stole from me... I've never referred anyone to them again, on the contrary, I'm warning everyone not to use these fraudulent casinos. At the end of the day, they invent a lot of random things to confiscate our money...think about it. I made normal bets...both in the casino and sports betting...relatively low stakes...and they confiscated my balance because I bet more than 209 reais hahahah...I've never seen that in my life...it was the last straw for me...I've already lost money at novibet...Parimatch...slottway...and slottica...all of them stole from me...so be careful friends...both casinos...and bookmakers are only stealing from the people!!!

There is not much left to say, though, if you choose to reject our explanations. All complaints are still available, and the casino's Safety Index remains at "Low." To be honest, though, your requested amount was actually fairly small, so the safety impact of 115 blackpoints, for example, was not that great.

I recognize that your point of view is strictly limited to the fact that the casino has not responded to your complaint, but that has never been the only aspect of it. By your reasoning, despite each deference, the score of every casino listed with at least one ignored complaint would be the same. Please, can you hear what I am trying to say?

Let me ask the Data Team again for you. This is the least I can do for you.

Mówi pani że kwota 4900 PLN to niska kwota ? 😱😱😱Dla mnie to bardzo dużo pieniedzy 😞😞😞

Większość z tej kwoty są to moje depozyty jest to około 80 % tej kwoty także to nawet nie są wygrane ,tylko są to pieniądze które sam wplacilem

Kasyno nie ma prawa okradać swoich graczy z ich własnych pieniędzy 😞😞😱😱Rozumiem że można nie wypłacić wygranych no ale żeby okradać graczy z ich własnych pieniędzy to kasyno powinni mieć ocenę poniżej 2.0 a ocena kasyna cały czas rośnie w górę

Jeśli jest jaka kolwiek szansa to bardzo proszę o ponowne zapytanie w mojej sprawie , jestem już załamany ta cała sytuacja , już tyle kasyn mnie oszukało że mam naprawdę dość wszystkiego 😞😞

Jedyne co chciałbym odzyskać to środki które sam wplacilem, już nawet nie chce tych wygranych

Rozumiem Cię przyjacielu,ja również zostałem oszukany przez kilka kasyn,

Slottyway,Richprize , BetNox

Także doskonale rozumiem co czujesz 😞😞😞

I'm sorry, but I can't read your post because, under your current settings, the auto ranslator is not functional.

Anyway, this is a Google version:

"Are you saying that PLN 4,900 is a low amount? 😱😱😱For me it's a lot of money 😞😞😞

Most of this amount is my deposits, it's about 80% of this amount, so it's not even winnings, it's just money that I deposited myself

The casino has no right to rob its players of their own money 😞😞😱😱I understand that you can not pay out your winnings, but in order to rob players of their own money, the casino should have a rating below 2.0 and the casino's rating is constantly increasing.

If there is any chance, please inquire about my case again, I'm already devastated by this whole situation, so many casinos have already deceived me that I'm really fed up with everything 😞😞

The only thing I would like to get back is the money I deposited, I don't even want the winnings anymore"

My response:

Please note the mount of the back points:

115

I understand the amount is recognizable to you, but we consider points.

And yes, I agree that what you have experienced was totally unfair. Therefore, the Safety Index remains "low".

I asked the Data Team, and they said that, let us say, a change in ownership was the reason for the small increase. The casino is now part of a larger group, which may potentially mean they will be willing to address previously unresolved issues.

So, is there a chance to reopen the complaint?

As I mentioned, I would only like to get back the funds that I deposited, which is about 80% of the total amount, which is a lot.

The casino has no right to rob its customers by having a gaming license, I can understand that winnings are canceled but not that they take away the funds of players who made deposits themselves

I hope you get something back buddy! 🙏🙏

Friend, we can't let this go so easily, I will describe this situation wherever I can, I will do everything to prevent anyone from depositing their funds into these casinos

Hello,

I meant to say that it is a guess when I said "potentially." As I already explained to you in the past, such impulses should come from the casino's side. The future will tell whether the management wishes to get rid of past sins. This principle remains the same, I'm afraid.

The reopening request will not do you much good in these circumstances, I am pretty sure. After all, your circumstances are nothing new.

I have some bad news for you after looking up a few details about this group. Not a single indication suggests that someone from the group would start taking care of unresolved cases right away, given that other casinos within this new formation are of the same type.

Have you tried to chargeback your deposits? There might be a way to at least get something back.

I don't understand you? Is there a way to get your deposits back?

In my opinion if there is new management they should reconsider my complaint and at least pay out my deposits because the casino has no right to rob people of their deposits

Maybe if we file a complaint again the casino will respond in some way and at least pay me my deposits

You are right in your assessment. Honestly, there is not much more to say after what I have already explained.

Try to ask your bank for cashback if your deposit option supports this feature.

This is something you may try to find out to get your deposits back.

"A chargeback is a credit or debit card charge that is forcibly reversed by an issuing bank. This typically happens after a cardholder claims a transaction was the result of fraud or abuse. Chargebacks are the primary tool banks use to resolve credit card payment disputes."

Are you familiar with this feature?

Mrs. Radko, but the casino doesn't want to unblock my account so I can withdraw my deposit,

The casino also has no right to take deposits, do you know a way to get your deposit back?

Radka wrote about the chargeback process that is sometimes used by players. She also described what it is. Have you ever done it or not ? Most of the time the bank is involved and basically you can get your money back by chargeback if your bank deems it possible. But it is not always preferred, because in casinos then players can have problems and may not be allowed to play in some of them. 

I don't know what it is, it's the first time I've heard about something like that

Could you please tell me what it involves if I made a deposit in June using Jeton wallet?