Slottyway Casino - general discussion (page 4)

Could you please help me and tell me what reason I should provide in such a complaint so that the bank will accept it?

You need to inquire with your bank to see if a chargeback is feasible. Visit their webpages, give them a call on the help line—whichever method provides you with the details. It is up to the bank to find out; we are unable to do so. Alternatively, use Jeton in the same manner.

Make an effort to learn something on your own: https://www.jeton.com/terms-and-conditions/wallet/rest

Give it a try, please.

I'll read it carefully, but could you advise me on what reason I should provide for a return?

I have already written to the service and they wrote me a justification, but I don't know what would be good to write to make them take my request into account.

I kindly ask for help, I have never done this before

I'm so glad you have tried! You know, I would stick with the truth.

You deposited in the casino, played, and won; sadly, the casino has not been willing to pay out. So you would like to get back the deposits.

Feel free to include the complaint link; it could help to support your claim.

Okay, thank you for your help 😉

Let me know how it works. Not every procedure is the same, but in any case, it's great you're trying to get back the deposit, at least. Best of luck with that!

Sure, I'll let you know how it goes

The regulations clearly state that the casino has no right to take away deposits, it can only take away winnings.

That's why I don't understand why casinos don't follow this

Great, we'll wait and see what they tell you then. I hope it turns out well. 🙂

Unfortunately, I got a response that the Jeton wallet is not able to help me in this matter and that I have to negotiate the matter with the casino.

Unfortunately, it is difficult to negotiate anything with the casino if the casino does not want to negotiate at all, thus violating its own regulations.

Oh no! I'm truly sorry, because this means there is little to try by now.

Well, frankly, I think we have run out of options here. 🙁

Unfortunately, the casino does not respect the rules at all, and does not want to contact you to solve problems.

Unfortunately, I'm very sorry, but I don't think there's anything more that can be done about it. We have also tried, but until the casino does not communicate, there is probably not much chance to do more. 

I wish it had turned out differently. 😕

I understand sir, thank you for your help

But how can it be that a casino does not comply with its regulations, does not even want to solve the case and still receives a license to play?

Does anyone ensure that a given casino complies with its licenses and regulations?

Well, that's what a license should do. But we know very well that some of them don't work that way and are not so reliable. Unfortunately, in the online world it is getting more and more difficult. There are casinos that are dishonest and nobody can do anything about that. That's why you always have to be very well informed where you deposit your money, whether you can contact someone when something comes up. For example, when a player is looking at complaints on our site or elsewhere, whether the casino also responds or has a lot of unresolved complaints, because this can also play an important role in whether if something happens to another person, whether there is a possibility that the casino will deal with it. 

But as I said, it will probably be impossible to do anything about this case unless the casino itself wants to. 

Well, you see, Mr. Jaro, the Casino does not comply with the regulations, so its rating should be around 1.5 and lit red, and not have a rating of 4.9 in yellow.

I don't understand this, the casino doesn't even want to cooperate or respond to complaints

Especially since the casino does not only take the winnings, the worst thing is that it takes the players' deposits, this should be described in detail in the review, because I have never encountered anything like this, that a casino robs its players of their deposits, no provision in the regulations covers this, even Bet Nox casino which cheated me took only the winnings and returned the deposit that I paid to my account

I still can't understand why the casino did this to me, the casino feels completely unpunished, something like this has never happened to me and I've been playing for 20 years

Is it possible to add in a casino review that the casino takes players' deposits, maybe after such a review the casino will come to its senses that something like that cannot be done?

Hi there.

I believe I already explained how the Safety Index developed in relation to players' complaints or forum posts. Allow me to mention the most pressing information: the more submitted complaints that end up as unresolved, the lower its Security Index will drop. However, we just can't alter the Safety Index because you think there have been enough complaints to prove the casino is a scam. It is still a precise calculation based on every and each disputed amount.

This casino will be in red as soon as more players who have played there come here to submit their complaints. I understand your logic, but your afforemantioned value of 1.5 has no mathematical base, yet I understand you mean it as a dramatic warning for players. We would need to find concrete and proven harmful practices to add additional persecution - that gets us back to the complaints.

A theoretical paradox exists, on the other hand. Do you recall how we aim to motivate players to submit complaints despite the chances for the happy end being zero? That's exactly because such a casino should receive more black points calculated from disputed amounts these theoretical complainers would add to the total score.

We truly understand what you aim to achieve, we have the same goal in mind. On the other hand, how would it look if we altered the Safty Index every time we wanted?

Instead, we constantly ask players to consider the Safety Index only as a part of the whole casino picture. Always check user ratings, complaints and forum too.

Normally, if the casino thinks they have the right to confiscate the winnings, deposits are not returned. From my perspective, you were quite lucky.

Usually, giving back deposits goes against confiscating the winnings.

In my opinion, if the casino takes the winnings, they can be called cheaters, but when the casino takes private funds, they are no longer cheaters, they are thieves.

It was the first time I had encountered something like this in my long-term adventure with casinos.

That is why I think it would be worth noting this on the home page when reviewing the casino and warning players that the casino uses such practices and robs players of their private funds,

The casino does not even want to start a dialogue on this matter, I do not believe that the casino does not know that there is an open case because notifications are sent to them, the casino is also aware that it is breaking the regulations but does not want to explain it

Can you admit that I am right about this?