Slottyway Casino Review

The player struggles to verify his account for over 2 months. We contacted the casino and got a response that the account has been verified, later the player informed us that he received his withdrawal so we closed the complaint as resolved.

The player from Poland has been accused of breaching bonus terms by placing single bets greater than the allowed ones. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his bonus winnings cancelled due an accusation of breaching the Terms and Conditions. The issue was discussed and the casino later reconsidered its decision. The player received his winnings in full. The complaint was closed as 'Resolved'.

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia has tried to redeem the advertised bonus without being successful. The game was restricted by the game provider in Australia. We rejected this complaint because it was a No Deposit Bonus and the casino offered compensation.

The player from the United States is struggling to withdraw $2,748 from his casino account via Bitcoin due to recurring address errors. Despite contacting customer service multiple times and verifying that the addresses used are correct, the problem hasn't been resolved yet. Player’s complaint has been resolved successfully.

The player from Germany has requested a partial withdrawal of his bonus winnins. Payment seems to be cancelled even if the first part has been received successfully. The player managed to receive the full amount of his withdrawals requested and the complaint is resolved.

The player from Brazil is not able to withdraw her winnings. The casino rejected all previous withdrawal requests. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany was experiencing difficulties withdrawing winnings since his country became a restricted jurisdiction. The player confirmed he received a payment of his remaining balance approximately 2 weeks after the complaint was submitted. The complaint is resolved.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been struggling to withdraw his winnings for a month. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany requested self-exclusion, but before the casino closed his account he managed to make a deposit. The casino informed him that in order to issue a refund he will have to provide documents to verify his identity. At first, the complaint was closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. After receiving information from the casino, we reopened the case. Once the player provided the casino with the necessary documents for additional verification, a deposit refund was made in a few days. The complaint is resolved.

The player from Brazil was struggling to withdraw his winnings from a no-deposit bonus due to the unavailability of payment methods that support Brazilian real. To withdraw his winnings, the player needed to place a deposit, which was indeed not possible. Since the situation arose due to a flaw on the casino's side, we believed the casino should have found an alternative solution for the player to be able to complete the final steps to withdraw his bonus winnings. The casino's point of view was that the player could not be paid, arguing that he should have checked the available payment methods before claiming the bonus offer. At first, the case was closed as 'Unresolved' because the casino failed to comply with our ruling. Several months later, we reopened this case as per the casino's request. The casino team informed us that the option to deposit in Brazilian real had been made available. The player, thus, was able to meet the remaining requirements of the bonus offer and withdrew his winnings. The complaint was closed as 'Resolved'.

The player from Chile had reported a delay in processing a withdrawal request of 75,000, which had been denied three times due to verification issues. However, the issue was resolved after the player confirmed they had received the withdrawn funds. Consequently, we marked the complaint as 'resolved' in our system.

The player from Brazil received a $25 bonus and met the requirements to unlock it. They played with the bonus and won 250 reais. However, when attempting to withdraw, they encountered an issue where only a Bitcoin option was available, requiring a minimum of 250 reais to withdraw. Despite trying to deposit, there is no deposit option provided. After investigating the issue we found out the casino had technical problems and the ability to make deposits wasn't available to all players. This has been solved and the player was able to make a deposit and later submit a withdrawal. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Peru had had his winnings of 2500 soles confiscated by Slottica casino due to exceeding maximum bets. He had disputed this, stating he had not used any bonus. An earlier win of 1600 soles had also been confiscated under the same circumstance. The player had deposited a total of 400 soles, and the winnings had been generated from real money, not bonus play. His account had been fully verified with the required documents. The issue had been resolved when the casino had sent the total amount of 2500 soles to the player's bank account.

The player from Brazil is experiencing difficulties withdrawing her winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's winnings were deducted during his account check. The casino explained that the account was blocked due to a violation of a term regarding duplicating bets on the same event. The casino also stated that it has changed its approach in these types of cases, and the player's account was unblocked after explaining the violation. The casino then processed the player's outstanding withdrawal and the matter was resolved.

The player from India has requested a withdrawal four days prior to submitting this complaint. Simply, winnings haven’t been received yet. After communicating with the casino the player finally informed us about the payout to be successfully received so the complaint is resolved.

The player from Croatia played with a bonus, but his winnings have been canceled. The complaint escalated to an investigation of a lost deposit. Even though the winnings were cancelled, the issue with the player's lost deposit was successfully resolved.

The player from Germany has been accused of breaching bonus terms by placing bets greater than the allowed ones. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. Later, the complaint was updated based on the information we received from the player. The complaint is resolved.

The player from Germany wasn't credited with bonus funds after he had completed the wagering requirement of a bonus offer. It became clear there was a mistake in the terms and conditions of the offer and that the bonus amount needed to be wagered an additional 70x. The complaint was resolved. The player informed us the casino credited his account with the disputed amount 3 weeks later.

The player from United Kingdom was experiencing difficulties withdrawing his funds due to limited availability of payment methods. The complaint was resolved. The player confirmed he had received his winnings 9 days later.

Paul, a player from Germany, played a blackjack with real money, finished at €1500, and the casino deducted his winnings because there is a max bet limitation in this game. This case was successfully resolved.