1 year ago
No, I just got the email that my withdrawal was accepted so it’s no longer pending. Last time when they accepted my cashout in February, I got the money 3 days after they accepted it. So let’s hope it’s gonna be the same right now.😊
Scatterhall Casino - general discussion (page 56)
1 year ago
How can I ever trust a Casinoguru review? 😀 Especially now, with such an obvious scam that is so incredibly bold and obvious at least now. Well, I can deal with the fact that my money is not paid out to me. What I can't accept is that the site can just get away with it. Isn't it possible to contact the providers of the games that their offer is being used for illegal purposes? On the one hand, this can't be good for you because it damages your reputation. And it will certainly not be in your interest from a legal point of view that brazen fraud is being carried out here?
Could anyone from Casinoguru, since they have much more reach, contact Push Gaming, Relax or Pragmatic Play and inform them that these sites are operated illegally? The providers in particular, who are paid for, surely have more information about the owners and operators of the homepage?
All I ask is that this whole disaster doesn't just end with a "poor rating". But the casino guru at least takes care that this doesn't happen again and that at least an attempt is made that the operators here are prosecuted in some way...
Automatic translation:
1 year ago
Make your own opinion, just mind we are not the authority. We try to resolve complaints through collaboration since we have no official power over any casino.
There's no leverage aside from the rating, we can use.
Do you feel the official licensing authority cares more than we do? I don't for instance.
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1 year ago
So Bitstarz pays me with Naudapay on the same working day. 😂
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1 year ago
Yes, then you have to solve the problem, one evening Scatterhall could pay players via another payment provider, the money was directly in the account! And now I've been waiting for 23 days and nothing happened!
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1 year ago
it's a shame that casino gurus still lie. I went through the complaints and nobody confirmed anything. The same for me too. Monday confirmed and Thursday nothing on the account. Have now also gambled away the remaining credit and still 500 on pending and another 1000 that were said to have been paid out. When the payments worked, the money was always there the following day. I didn't get any goodies either. So big minus to Casinoguru and their selection of reputable partners. I will avoid Casinoguru in the future.
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1 year ago
Well, what makes you think we lie? All complaints are opened. As far as I know, we're waiting for the further update from the casino, as you do.
We can't punish the casino for not honoring free stuff promises.
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1 year ago
Maybe it’s actually a 3rd party problem, plus they got bigger faster than they expected so can’t handle the amount of payouts either. Let’s be hopeful😊
1 year ago
I'm also a bit irritated. The payments usually say noda and not nauda 😅 but the transfer then - nauda.
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1 year ago
This answer pisses me off!!!!!
It's an EXCUSE with the payment processor!!!!
People wait several weeks for a payout!
Please don't defend the casino and support this excuse as well!!!!!!
It's SCAM!!!!! And no problem with a payment provider if other sites pay out with the same system!!!!!
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1 year ago
I have also decided that for myself. I know it's hard to give a fair rating to any casino. But what has just happened on the part of Casinoguru is partly cheeky.
This complaint: https://casinoguru-de.com/spinpirate-casino-die-gewinnausnahmen-an-den-spieler has been unresolved for 3 weeks and the casino still has a 6.8 rating. In what way can one justify that?
There have been over 1,000 comments on this casino, most of which are negative, and the rating has not changed.
This is as much a stalling tactic as it is by the casino itself. Of course, I don't want to blame Casinoguru here. But as a user, you were not well advised here and are not protected, especially now.
There are certainly still players who go to Casinoguru, see the rating and deposit based on this rating. And something like that cannot be excused with the current knowledge.
You should at least issue a warning or point out that payments are currently pending etc. But unfortunately there is currently no action being taken.
So will no longer trust Casinoguru's advice.
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1 year ago
Kindly go through my latest posts posted here. We are not seers we just care when troubles arise.
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1 year ago
Of course, the rating is given by Casino-Guru, take a look at ICE Casino as an example, they have a 10/10 rating from the Guru, although the user rating is largely negative.
Automatic translation:
1 year ago
User reviews rating is kept aside from the casino rating.
The best casinos usually have approx. 3,6 star rating only, while casinos with lower ratings seem to be more appreciated by players.
Since we are not able to distinguish all fake user reviews, we keep both ratings separately.
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1 year ago
We are attending the official Casino Guru Gathering, I was traveling here for almost 8 hours on Wednesday, and I'm mainly working while others enjoy the funny activities.
Since I'm still the only admin here, I have little time for checking on the forum at the moment.
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1 year ago
Scatterhall not responding , not replying to emails !
the one payment is bank / ok this payment came directly! The other two still haven't arrived, 23 days and you can't transfer these payments again? That can not be !
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1 year ago
That is probably caused by company team building. 🙂
Well, good news! Are you surte that many? I just read about one here and no further updates from players in complaints was made.
1 year ago
??????
1 year ago
Yes, then you have to solve the problem, one evening Scatterhall could pay players via another payment provider, the money was directly in the account! And now I've been waiting for 23 days and nothing happened!
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1 year ago
Pardon me, but which problem should we solve? I'm actually lost because you used reply instead of quote. The casinos should solve their problems, I'd say
1 year ago
Yes, I'm also talking about the casino, I think it was written in an understandable way!
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1 year ago
This answer pisses me off!!!!!
It's an EXCUSE with the payment processor!!!!
People wait several weeks for a payout!
Please don't defend the casino and support this excuse as well!!!!!!
It's SCAM!!!!! And no problem with a payment provider if other sites pay out with the same system!!!!!
Automatic translation:
1 year ago
Ask the casino about that.
The problem is not with the payment option, I'd say it's the 3rd party payment provider - meaning the 3rd party company handling all transactions. This usually causes the same time costly complications.
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