1 year ago
You already said on Monday that everything is working again.
You always get the same copy/paste answers from the chat anyway
Edited by author 1 year ago
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Scatterhall Casino - general discussion (page 54)
1 year ago
that's not from the chat
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1 year ago
it's a shame that casino gurus still lie. I went through the complaints and nobody confirmed anything. The same for me too. Monday confirmed and Thursday nothing on the account. Have now also gambled away the remaining credit and still 500 on pending and another 1000 that were said to have been paid out. When the payments worked, the money was always there the following day. I didn't get any goodies either. So big minus to Casinoguru and their selection of reputable partners. I will avoid Casinoguru in the future.
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2
1 year ago
I have also decided that for myself. I know it's hard to give a fair rating to any casino. But what has just happened on the part of Casinoguru is partly cheeky.
This complaint: https://casinoguru-de.com/spinpirate-casino-die-gewinnausnahmen-an-den-spieler has been unresolved for 3 weeks and the casino still has a 6.8 rating. In what way can one justify that?
There have been over 1,000 comments on this casino, most of which are negative, and the rating has not changed.
This is as much a stalling tactic as it is by the casino itself. Of course, I don't want to blame Casinoguru here. But as a user, you were not well advised here and are not protected, especially now.
There are certainly still players who go to Casinoguru, see the rating and deposit based on this rating. And something like that cannot be excused with the current knowledge.
You should at least issue a warning or point out that payments are currently pending etc. But unfortunately there is currently no action being taken.
So will no longer trust Casinoguru's advice.
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1
1 year ago
I want to defend Casino Guru....
Many have noticed that the payment was made at the beginning and that complaints were dealt with here. Therefore, the casino had a good rating there. How should Guru know if it is a scam casino or not. You can't just give every casino a bad review just because a few people write it. Then any competition would show up here at other casinos.
I give as a tip: do not use NEW casinos. This is also included in the casinos: New casino which has not yet proven itself.
There are so many casinos, you don't have to jump straight to the new ones....
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3
1 year ago
Of course you're right, but the current problem has existed for over 3 weeks, which is why a clear and official warning is definitely justified
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1
1 year ago
It's not about what was initially awarded for a rating. But what is currently being awarded for an evaluation. With all the information you have now.
Don't really think it can be justified that the casino still has a relatively good rating.
Edited by author 1 year ago
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1 year ago
Well, if you run such a site and also make employees available, then it should work properly. It's like in a normal company, if they produce something then it should work, right?
Then you should just approach new casinos smarter and don't leave such reviews, let other criteria flow in or check data to really protect players and if you're so little behind it then it simply misses the point of the site.
If a casino only gets a bad score after half a year and there are indications of possible fraud, then that is far too late and money has been flowing forever. With such harmless complaint criteria, it shouldn't come as a surprise if the score stays the same. Only after 2 weeks of not paying is the ticket followed up and before you know it 4 weeks have passed and no idea whether someone from the casino guru team is really going to check it out or not
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1
1 year ago
I still believe that the ratings are not given by Guru but the result of the ratings!
In other words, it's gradually getting worse, plus the complaints are enough for the rating to drop
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1 year ago
Of course, the rating is given by Casino-Guru, take a look at ICE Casino as an example, they have a 10/10 rating from the Guru, although the user rating is largely negative.
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1 year ago
sorry i didn't know that
Thought it would be different.
maybe someone will comment on this?!
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1 year ago
Yes, that is also strangely little communicated by Radka
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1
1 year ago
yes noda too, I'll probably never see the money, I ticked that off! If you deposit into other casinos via noda it is directly credited to your account , so if your money is not in your account today then you know it will probably never arrive !
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1 year ago
So I've also lost a bit of hope. According to support, they had payment problems again. Unfortunately, no crypto payout was made either... really cheeky stuff
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1 year ago
it's over I think you can say goodbye to!
even scatterhall no longer reports and support is always the same!
Bye bye money
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1 year ago
so the money is definitely gone
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1 year ago
Funnily enough, the money was always on it 1 day later after confirmation from scatter. I had to ask spinpirate for 2 weeks, although it was confirmed forever, then it was on it after 2 weeks
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1 year ago
Bianca is currently chatting with them and she's actually the only one who sometimes can't post copy-paste things. Send them all the money that hasn't been accepted and tell them to send it to the accounting department that it hasn't arrived and they should send it again. That's how it got to me at some point
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1 year ago
The answer translated:
I'm sorry we had an issue with payments which is now resolved and nowadays every player should get their money. Once again I'm really sorry for waiting so long, you know the chat support doesn't work with payments. The problem is solved and your case has been sent, so it should be in your account in no time.
I've been hearing that for days
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1 year ago
Well, it's a pity for me, she jumped on it last time and allegedly passed it on
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