Scatterhall Casino - general discussion (page 20)

The last time it was reported 2 days ago, which time zone is 2 days ahead or behind? 😄😄

Not long. I originally requested a withdrawal last Wednesday. After it wasn't processed for a few days, I withdrew it and finally applied for a payout again yesterday. So it only lasted one day.

Since I've never really waited an inhumanly long time with my previous payouts (like some here in the chat), I'm wondering whether crypto payments might be processed faster or can be processed faster?!?

In any case, I'm glad to have received the payment now that I'm also following the current events here. It's all a bit opaque.

It's really very sad that so many players don't get the winnings (in time).. what can one say about that..

haha okay 😂 1:0 for you!

thank you for the explanation 🙂

I can well imagine that paying out via crypto is much faster...

I was already considering canceling the payment and applying again - but I'm scared of waiting any longer for the money 😅

I really have to say that I have been actively playing slots in many, many online casinos for many years - but it has never lasted as long as here. unfortunately. Let's hope for the best 🙂

Hello, how are you, I wanted to inform you that today I received the first withdrawal of 500 BRL = 95 USD MORE LESS as the remaining payments arrive, I will comment on this first withdrawal, it takes more than 1 week

The second withdrawal is already pending 03/15 at 4:40

Seems to be doing something now, I hope that mine will be processed soon.

that's good news 🙂

I'm happy for you!

Nothing has priority for me either.. I've been waiting for the KYC verification for 7 days. Nothing has happened yet, also with the payment.

The support said until yesterday it can take up to 5 working days, but they ended yesterday 😀

I feel it would be good to mention that we are not a business partner in the manner of influencing the casino's terms directly. So, such complaints allow us to understand how the casino itself applies its conditions. The moment we are sure the application is not fair or logical or can potentially harm players, we try to educate the casino and explain what should have been done differently as well as how such terms would be applied better in the future. If the casino has faced the same issue in the past, it will be punished since no improvement was done. In this particular case, I believe Daniel already answered your question, though.

Can you insert a full screenshot of both emails in one post? Honestly, such a picture standing alone proves nothing at the moment, don't you think?

I believe giving players the opportunity to compare both emails - not just cropped parts though - should work better.

It seems so. As you can see many players have been complaining for quite some time. 🙁

I personally hope the casino representative will hold on and keep providing support, because it seems the numbers of players in delay is rising.

Well, the casino representative can apologize nicely here, for sure - at least. 🙂

I'm beginning to think the number of players posting here will exceed the casino's capabilities eventually. I pray I'm wrong, of course!

If you have waited longer than two weeks, the complaint may be an option.

More details about the whole process are right here - Complaint Resolution Information and Instructions

It's just a suggestion, it's up to you.

Hopefully, you'll get the winnings soon!

🙏 will be here, waiting for the good news!

So, is your account verified at the moment? I just want to be sure. 🤔

All documents are uploaded. And it has been "checked" for 7 days. Only excuses come from the live chat and they hope that things will go quickly.

my verification also took 6 days (there was also a weekend in between). it can't take much longer for you. you will have to be patient with the payout (like many others here apparently too 😅).

I'm curious 😀

Both payments that are said to have gone out on March 8th and 10th have not arrived in my bank account to this day! Support wanted to contact us by email but hasn't done so yet!⚠️