Scatterhall Casino - general discussion (page 19)

contributions that are higher? 500€ is unfortunately the maximum 🙁

I also have 2500€ outstanding and am afraid not to receive the money

I have 7900 BRL and I have the same fear but well I'm still waiting for an answer

Yes, that's the maximum.. well, I'll keep the community up to date, but apparently they hesitate to do so very, very strongly with "successful" players... Unfortunately, live chat doesn't help at all and makes false promises.

both not yet in the account? What's up ?

Nothing has happened to me since Thursday last week, not even the payout has been processed...

@ Scatterhall what's going on again??

I believe that you will never get all withdrawals from this casino! They might pay once or twice and soon stop responding to anything.

I myself have received a withdrawal once, but the new withdrawals are no longer moving, without receiving €1,900

Hey, there - actually we don't.

The casino has set such limits. I would prefer higher ones myself.

Hello yasin61, 

you are right! 🙂 Casino Guru is the best platform where you can escalate your problem with casinos. I see you have already some complaints. For newcomers, it is best to go to the section complaint on this link. We are doing our best to help people solve their problems. 

Unfortunately, scatterhall no longer comments on this

I discussed this case even with our Complaints department today. It's complicated, but I'll try to explain it. I agree they should stick to the terms and conditions. The question is - why didn't we punish them? The approach was following: If the player mentioned the gambling problem / addiction, then it would be clear that the casino harmed the player by allowing her to reopen the account on the next day since it's their duty to protect the player against losing money due to their addiction when they're aware of the fact that the player is addicted to gambling.

In the case we had, the gambling problem wasn't mentioned. It means that the self-exclusion didn't work as it supposed to work. It was a bad user experience for the player and I agree with it. On the other hand, the player didn't ask us to decide whether is was a bad user experience, but the player asked for a refund. In that case, it's difficult to find support for the refund since based on the info we have, the player's mental condition is fine and we have a reason to believe that the player knew what she was doing when she lost the money on gambling.

But why is nothing done if the casino does not adhere to its own terms and conditions. Conversely, this means that there can be general terms and conditions, but they are not adhered to and you as a business partner of Scatterhall companies are in no way affected. What does the scatterhall say that they didn't meet at least the 7 day unlock period? Scatterhall won't talk to me, but you can ask and post the answer here. The representative is otherwise always active in the many payment complaints. It's not about whether someone has a problem with the game, but that during the period when the account should have been blocked according to the terms and conditions, funds could be deposited and the website could be used

Well... Is it time yet?

Are you going to stop responding?

By the way, another proof that it is a wild pharaoh clone.

We hang on to:

Same chat times (unusual at good casinos)

Same bonuses

Same withdrawal limits (unusual)

Both do NOT stick to the withdrawal limits

You can only deposit once everything has been paid out and this can only be done step by step

The live chat doesn't help a bit with payout problems

The finance department never responds to emails

Payouts are delayed for reasons unusual in the industry (server problems, Ukraine war, etc.)

Payouts will only be processed if you complain publicly

And now a new proof. The email with the payout confirmation is basically the same. Here is the email from Wildpharao:

It's sad, I hope we don't all write off our money!

With a bit of luck, a few more will be paid out and then it will be muted

Supposedly, 2 payments were made to me, but you are not in the account today, it's been a week today!

Scatterhall doesn't answer anymore either, otherwise they would have announced themselves here!

I have just been credited with 400 euros. Since I only deposit and withdraw via crypto, the money was also instant on my wallet.

Maybe something is happening now for everyone else who is still waiting.

Let's hope so

the support we communicate with here doesn't live (I think^^) in the same time zone. 😀

how long did the processing take?