Scatterhall Casino - general discussion (page 17)

I hope it will be all done today! 🙂

I will still update the case as soon as possible, I am very pending payment

I believe in a happy end to your case 🙂. Do you still want to continue playing in this casino after all?

being totally honest that depends on whether they pay me or not because if they don't pay me the money I won't trust again and if the following payments are faster yes but none have arrived yet

Dear Klarck,

Please send me your Player username so that I can follow up on this in our system.

Thank you,

Scatterhall

Hi Chasiti,

I hope this message finds you well. I just wanted to let you know that I have sent you an email regarding our previous conversation. Please check your inbox and let me know if you have any questions or concerns.

Thank you,

Scatterhall

Hello @scatterhall I wanted to ask you what time my balance withdrawal will be arriving, which they told me would arrive this Monday, that is, today because in my scatter hall account it still marks me as pending but they had sent me an email that I would have to receive it today since the finance department would take care of sending it today

Apologize! New here

Dear valued players,

I wanted to take a moment to extend my heartfelt congratulations to all of our lucky winners! Your patience and persistence have paid off, and we are thrilled to see your efforts rewarded.

I also wanted to let everyone know that our processing continues today as normal. Rest assured that we are working hard to make sure that everyone who is owed a prize receives it as quickly as possible. We understand that some of you may have experienced delays or missed replies from our team, and for that, we sincerely apologise. If you still need assistance, please don't hesitate to make yourselves known to us. We're here to help you in any way we can.

Once again, congratulations to all of our winners, and thank you to all of our players for your continued support. We couldn't do it without you, and we look forward to many more exciting opportunities to come!

Best regards,

Scatterhall

Thank you very much, we are really hoping that everything goes well

I'm starting to have doubts about the Casinoguru team. How can you think it is right for Scatterhall to re-open a permanently self-excluded account without reopening the very next day? How can you accept that all of the terms and conditions have been broken by Scatterhall and you simply dismiss my complaint as unfounded?

Any player who understands a little about T&Cs should look at my complaint about Scatterhall Casino and will understand that I'm right, but the team at Casinoguru are unfounded against me with arguments that aren't.

So I made a permanent self-exclusion without reopening, which was simply deleted the next day.

Here are Scatterhall's T&Cs where you can see how they break their own rules and they don't care at all about player protection.

Thank you for your complaint. I am very sorry to hear about your negative experience. I checked the terms and conditions and found the following:

"7.5 SELF EXCLUSION

7.5.1 You can choose to exclude yourself from playing games on our website for a definite or indefinite period of time. In the event that you decide to exclude yourself permanently or indefinitely, you will not be able to access our gaming services through the Website. Once the self-exclusion is in effect, you will only be able to log in after the period has expired and after contacting customer service.

7.5.2 During your self-exclusion, whether for a definite or indefinite period, you will not receive any marketing material from us.

7.5.3 A self-exclusion implemented by means of this clause will only be removed at your request with a 7-day cooling-off period or after the specified duration of the self-exclusion period.

7.5.4 Any request to extend the self-exclusion period will be effective immediately upon receipt of the request.

7.6 Please note that we do not have access to any self-exclusions or restrictions that you may have imposed on other gambling operators and as such it is your responsibility to inform us of any self-exclusion you wish to implement on your account. In addition, each limit applies only to the brand related to the query you are currently registered with and does not include any additional websites managed and/or owned by us. If you have self-excluded due to gambling problems we will close your account for all our other brands and the outstanding withdrawable balance will be refunded to you.

7.7 Notwithstanding the foregoing, we reserve the right to close your account for responsible gaming measures if we determine, in our sole and absolute discretion, that your activity involves any form of gambling addiction. However, we accept no responsibility if you continue to use our website with the intention of circumventing the measures that we make available to you. Therefore, it is your own and full responsibility to contact us if you feel it would be best to put a limit on your activity and/or account.

7.8 If you request self-exclusion, you agree to provide complete and accurate personal information now and in the future so that your access/use of the Website and Services may be restricted. If you choose to self-exclude, we will use all reasonable efforts to ensure that we comply with your self-exclusion. However, by agreeing to self-exclusion, you accept that you also have an obligation not to attempt to circumvent self-exclusion. Accordingly, we accept no responsibility or liability for any consequential consequences or losses, for whatever reason, that you suffer or suffer as a result of starting or continuing to play via additional online accounts where you have changed registration details or provided misleading, inaccurate or incomplete information provide details or otherwise attempt to circumvent the agreed self-exclusion. If you self-exclude yourself from a site operated by Zeus Lightning NV because of gambling issues, this applies to all other brands. As a self-excluded player, you should not open another account with any other website during the selected period. Should you open another account with any website operated by Zeus Lightning NV, we reserve the right to close it immediately without prior notice and void any winnings. Any remaining real money balances will be refunded but are subject to an administration fee of up to 10%.

Dear Yasin,

I understand that you closed your account due to anger, and then the very next day, you came back to reopen it because you regret your decision. However, it's essential to consider your actions carefully, especially when it comes to online accounts and finances. You did not mention any gambling problems when you closed your account, which is crucial information for us to consider before reopening an account.

We take responsible gambling very seriously, and if we had known about any issues you were facing, we would have never reopened your account. It's important to recognize and address any gambling problems you may have to ensure that you don't suffer any further negative consequences.

We want to let you know again that your accounts with us are permanently closed and will never be reopened.

We wish you all the best in your future endeavours.

https://www.begambleaware.org/

Best regards,

Scatterhall

I really hope that I will receive a payment in the near future, the weekend has passed, and the money has not yet been received

Around what time will the first payment arrive today I've been waiting all day sorry for my insistence but I owe money at the university and I must pay it and this money would really be saving me the debt of more than 2 months

Hello, good evening, I have been waiting for the payment that they had told me would arrive today all day, but even so, the payment continues to appear pending and it is already giving me too much fear. Could you please give me a solution to the problem or at least tell me when it will really be credited? the corresponding payment

I leave the screenshots so scatterhall can better understand the situation



@scatterhall, on 03/08 and 03/10 payments have gone out but not yet on the account, the last times it was always on the same day or the very next day on the account! Can you follow up on that again? Are there problems with the payment provider again? Best regards

Scatterhall they don't need to talk their way out. You directly reopened a permanently banned account without reopening without following the deadlines in their T&Cs. Can't they read their terms and conditions themselves? They don't stick to anything. The 7 day period would have been the minimum, although it was permanently without reopening, so it should not have been reopened. Be fair and don't just pretend with your empty words.

Scatterhall can you mention with arguments how you kept your terms and conditions in my case?

I'm still waiting for my payouts. 10 days have now passed since the request for payment. I received emails that the money was on the way, but nothing has arrived so far. A total of 4,000 euros is still outstanding