Rolling Slots Casino - general discussion (page 9)

Hey. I can see that you have already submitted a complaint here.

Nick explained to you that we are not able to intervene before the 14-day time frame passes, so hopefully until then you will receive your money. Especially if your account is already verified there.

Do you have any updates for us, by any chance?

My account has already been verified because I've already received a withdrawal, but nothing new yet, just wait or I'll lose the money.

Dear Jose1978,

We are sorry in case there were any inconveniences caused, and we understand that the withdrawal process might be longer than expected.

Our team would like to notify you that all financial procedures are reviewed in due course. Therefore, cancellation of your withdrawal request can lead to your payout to be postponed.

Please note, that previous requests have been cancelled by you, thus influenced it withdrawal process.

Furthermore, we kindly ask you to pay attention to our Financial Department work schedule, that is set from Monday till Friday.

After a detailed check, our team has noticed that today, you have already received the letter with your next schedule that will be executed tomorrow. Financial Department will notify you about every payout by email.

Thank you for your understanding,

Rolling Slots Casino Representative.

Thank you very much, Rolling Slots Casino Representative, for explaining the situation here.

Please read the Rolling Slots Casino Representative's reply to you and let us know whenever you have any updates for us.

Hopefully, soon you will get your withdrawal.

Issue resolved. Thank you

Casino very slow with withdrawals some take a long time I have some from the 8th or 6 working days and I have another from the 12th the one from the 8th I haven't even seen yet and the answer is always the same the casino has its rules

Dear Jose1978,

Thank you for your feedback.

We understand that waiting for withdrawals can be frustrating, and we apologize for any inconvenience caused. Please note that cancellations of withdrawals can affect the processing time, so it's important to avoid such situations whenever possible.

If you have specific questions regarding the dates of your withdrawals, you are always welcome to reach out directly to our Finance Department for more detailed information. We will do our best to assist you as quickly as possible!

Thank you for your understanding and patience.

Kind Regards,

Rolling Slots Casino Representative.

here's the answer to the question of the dates of my withdrawals on the 8th and 12th, i.e. no dates, no answers, it must be a computer with automatic answers.

Well I somehow don't understand why this casino has such a high ranking. I deposited and played without a bonus and won. Now I want to withdraw the money and have to verify myself, which is normal. I did that. I submitted the requested documents and received a green tick underneath which says that this part of the verification has been completed successfully. However, in order to complete the whole process you still have to upload proof of payment. I did that too, using the same method that I used to deposit, of course, but now it just hasn't been processed for days. You always get the same messages that are copied and pasted. Very dubious. It's hard to see that the intention behind this is for you to gamble away the money you've won, which is definitely not player-friendly. The fact that you can only complete the verification process if you request a withdrawal says it all. As long as you're depositing, they don't want to know who you are. You don't even have the option to verify yourself beforehand, only when you want to withdraw and then it takes days for this to happen. I've been waiting for over a week now until I'm verified and my withdrawal can be processed, so I'm asking for your help, dear Casino Guru team.

Dear Sinoo89,

We are sorry in case there were any inconvenience caused, and we understand that the withdrawal process might be longer than expected.

Regarding your withdrawal inquiry, please note that our withdrawal system works on a queue basis. 

Once you place a withdrawal request, it enters the queue and will be processed in turn.

A kind reminder that repeatedly canceling and re-requesting withdrawals will delay your payout as it affects the queue.

Last but not least, please make sure to provide the additional requested documents by our KYC team in their last email dated October 22nd, 2024.

Thank you so much for your cooperation and patience.

Kind Regards,

Rolling Slots Casino Representative.

So first of all I would like to say that I have not cancelled the payment, and yes I have read the email from you and submitted the requested documents to you, which was considered accepted until today, but was suddenly rejected today after I wrote this post here But it is very, very strange that this happened exactly the minute you answered me here. I sent you everything you asked for. First they accepted it, now they want more documents. To be honest, I have never experienced anything like this before and I find it impossible. I tried to communicate with you in chat and clarify it, but I was repeatedly rejected and no help was given to me even though I had done nothing wrong. These are documents that I have always used up to now in other casinos to verify myself, whatever worked without a problem, but they don't want to pay out, which is why they come up with something different every time. Very, very cheeky.

Dear Sinoo89,

Thank you for your review. We understand how you feel and sincerely apologize for the inconvenience you’ve experienced.

We would like to explain that, for security purposes and in accordance with our Rolling Slots Account Management policy, we may request additional documents at any time to verify the identity of the account owner (Section 3.1). This is done to protect your interests and ensure safety.

If you have any further questions regarding financial and verification processes, please contact our Financial Department at kyc@rollingslots.com. Please note that the KYC Department operates from 9:00 AM to 6:00 PM GMT+2 on working days, and response times may vary depending on the department's current workload.

Thank you for your understanding. We appreciate your patience and hope to resolve this situation promptly.

Best regards,

Rolling Slots Team.

Please forget about these casinos - every effort they make is pointless. They keep finding something new just so they can delay the payout.

Best type in my opinion - when you register in a casino, you immediately verify your account with all the data that you otherwise always need. You can't even look that quickly until the account is verified

That's why I'm saying that this is a joke. They don't ask for this to guarantee any kind of security, they simply want to avoid paying out. And don't come to me with terms and conditions that you don't adhere to yourself. It says so for example. Account verification can take up to 72 hours from receipt of the required documents. They didn't process it for 8 days. Only after I wrote here did they reject the documents, which they had actually accepted before. So should I now assume that when it comes to a payout they will ask me for new documents every time? Your casino is not looking for a solution. Anyone who makes it so difficult for a player cannot be player-friendly. I also don't want to write to any more of your departments where I keep getting the same stupid messages because I know for sure I haven't done anything wrong and my documents are valid. So I'm asking you to take another look at the matter and clarify it.

Hello there.

In order to get your verification done and your withdrawal paid it is always best to fully cooperate with the casino. Otherwise it really can happen that they won't be able to pay your money.

So, would it be possible for you to get in touch with the department they suggested here in the thread and send all the documents needed? Make sure they are in the right format and of good quality so they can be accepted.

Could you do that, so hopefully soon you can receive your payment even without our intervention?

We'll be here, though, if you need us, of course.

Dear Romi, this is not the first time I have verified myself in a casino. I have done it numerous times. I have also tried to cooperate with them but Rolling Slots has not helped me. Don't you find it strange that the documents sent to me are first accepted and then rejected again? I still have the whole process as screenshots which I can send to you. I have also included some here where you can clearly see that the casino first accepted the documents but then rejected them again. There is malicious intent behind this. I have not only sent this casino one document with proof of address but several, they first accepted it and then rejected it again.

Dear Sinoo89,

Thank you for reaching out, and please accept our sincere apologies for any inconvenience you may have experienced with the withdrawal process. We completely understand that any delays can be frustrating.

Our Finance Department first reached out on 2024-10-22 to assist you with your account verification. Since we haven't yet received the necessary documents, they've kindly followed up again today, 2024-10-31, to help you complete the process.

Please kindly refer to the most recent email from our Finance Department and review the steps outlined. We encourage you to pay special attention to the highlighted instructions, particularly ensuring that all four corners of each document are visible.

Thank you for your patience and understanding. We truly appreciate your loyalty, and we're committed to making your experience with us as smooth and enjoyable as possible.

Best regards,

Rolling Slots Team.

Forget about such a casino - this casino is a disgrace for every casino that really tries to work correctly

Dear Paclmaya,

Thank you for sharing your thoughts with us. We are truly sorry to hear that you've had a disappointing experience, as providing a positive and enjoyable environment for our players is our top priority.

We value all feedback, as it helps us improve our service and address any issues you may have encountered. Please feel free to share any specific concerns, and we’ll do everything we can to resolve them. Your satisfaction and trust mean a great deal to us, and we are here to make sure your experience is the best it can be.

Thank you for giving us the chance to make things right.

Best regards,

Rolling Slots Team.