The player from Portugal requested three withdrawals, two of €100 and one of €500, on September 30th and October 1st. While the first €100 withdrawal was processed after two business days, the remaining two have been pending for three days, and the player expresses doubts about receiving the funds.
Rolling Slots Casino - Player's withdrawals are delayed.
Amount: €600
Rolling Slots Casino
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Case opened
Current status
Waiting for Casino Guru to reply
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Case summary
6 days ago
Public
Public
1 week ago
Translation
I requested 3 withdrawals: 2 of 100 and one of 500 on the past 30th of September and on the 1st of October. The first 100 euro withdrawal was processed after 2 business days, but the last ones have been pending for 3 days since the request date. I contacted the casino via email and chat, and I always get the same response—that I will be notified once it's processed and that the casino has its own withdrawal rules. The truth is, I don't think I will see that amount.
Automatic translation:
Public
Public
6 days ago
Hello Jose1978,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
