Rolling Slots Casino - general discussion (page 10)

So I sent you again a different proof of address as a PDF, even though you sent me the same email, your system accepted it. I hope it works this time.

Dear Sinoo89,

Thank you for sending the updated proof of address! Our team will review it as soon as possible within their working hours—Monday to Friday, 9 AM to 6 PM (GMT +2).

We’ll keep you informed of any updates along the way, and we appreciate your patience and cooperation!

Thank you once again for working with us to complete this step, and please feel free to contact us if you have any questions.

Warm regards,

Rolling Slots Team.

Hi there.

It appears to me that the casino representative is attempting to assist you, which is not as common as you might believe. Naturally, we do not know why the documents were approved and then denied; yet, thanks to you, perhaps we'll get some insights.

Hope the KYC will soon be over! Would you update us on Monday afternoon?

Hello

Yes, of course, as soon as I know more I will let you know.

We'll be here waiting.

Hello, as far as I understand it, my account has been verified and according to the casino my withdrawal is scheduled for 05.11. I will keep you updated

Hopefully they will do as promised then.🤞

Which payment method did you use, by the way?

the casino representative is trying what? To help someone? It's no use writing to someone to send their data and so on if it's not enough anyway. I've been through the whole drama at rollingsot and never again - they're just harassing people, nothing more

And what did you have problems with? I tried to find out if the game issues were solved but he stopped answering until now, so we can only speculate about it. Of course he wrote on the forum that the verification was successful but I don't know how the withdrawal went. 

Did you also have problems with the withdrawal or KYC? 🤔

Hello and good afternoon to everyone ,

I am new here and came to see some commets about Rollingslots.com.

I just made my first withdrawal request and my account was verified .

Any idea/opinion of how many days will pass till i see the money ?

Thanks in advance.

Hi, welcome. 

It probably depends on the payment method you used. So how did you withdraw? Some are faster and some are slower.  

Also, casinos don't usually process withdrawals on weekends and with the holidays coming up, I'd probably be prepared for anything. 

Of course, if there's a problem and you don't have the money, we give casinos 14 days, you can call us and we'll try to help. 

But I'd be glad if you got it as soon as possible. ☘️

14 days?!?!? Oh my god my friend please dont tell me that i need it. I withdraw via bank account - iban .

They verified it.

Thank you

That's how much we give the casinos to pay the players before it is possible to use the complaint with us and we would contact the casino. 

I'm not saying it has to take 14 days.

When you say the casino verified it, what do you mean please? That the withdrawal has been processed? 

Hello Jaro good evening.

I mean they verified my account ! I gave them the documents immediately after they asked me.

Regarding the withdrawal it says "εκκρεμεί" in greek it means "pending".

So, hopefully soon it will be processed now when your account is verified.

Surely let us know how it goes, please.

Hello, I would not say there is a reason to be concerned just yet. During the most holy Christmas holidays, one can be prepared for a delay, I guess. May I ask you to be patient, please?

Alternatively, I spot an active casino representative in the beginning of this page; care to use the replay button to ask around? Feel free to try that out, perhaps the person will get back.

A bank transfer should not even take that long over the Christmas holidays - a maximum of 5 working days. Anything that takes longer has only one reason in my opinion - the casino wants the player to take the payment back and carry on playing. And thus lose their money!

Dear Paclmaya,

Thank you for your feedback. We understand your concerns and regret that you’ve had this experience.

Our team want to assure you that we always strive to process bank transfers as quickly as possible. In rare cases, especially during holiday periods, delays may occur due to bank processing times, which are unfortunately beyond our control.

Unfortunately, based on the provided information, we were unable to locate your account in our system. To assist you further and resolve your case, could you please provide us with the following details:

Your username or account ID.

The email address linked to your account.

The approximate date and amount of the withdrawal.

We greatly appreciate your patience and will do everything we can to resolve your issue as quickly as possible. 

Kind Regards,

Rolling Slots Team.

They are thieves, they just want you to get in and they never give you the bonuses.

Dear mjcantalejo,

We’re sorry to hear about your negative experience and appreciate you taking the time to share your feedback. At Rolling Slots Team, we strive to ensure that all our players receive the bonuses they are eligible for, as outlined in our terms and conditions.

If there was an issue with a bonus not being credited, we would like to investigate this further and resolve it for you. Please reach out to our support team with your account details so we can look into the matter and assist you.

We value your experience and hope to have the opportunity to regain your trust.

Best regards,

Rolling Slots Team.