Rolling Slots Casino - general discussion (page 8)

OK, so what happens now? I have to get the money somehow.

Dear cjainter87,

We would like to inform that, the difficulties with payment you have experienced are not on our side.

Therefore, our team highly recommends contacting the payment method directly via email info@paysafecard.com for further assistance regarding your limits of receiving payments.

If you have any questions or concerns, feel free to contact our dedicated support team.

We appreciate your understanding with this matter.

Kind regards,

Rolling Slots Casino Representative.

I received a reply from paysafe. It just said that the payment details for the paysafe account do not match and that I should please re-enter the details. I will attach the email and will also write to your support team.

Hello cjainter87,

Thank you for informing us regarding this matter.

We will wait for your email, and will make sure to forward it to our financial department for reviewing this case further.

We appreciate your cooperation and patience throughout this time.

Kind regards,

Rolling Slots Casino Representative

Congratulations on fixing slots to go for for 230+ spins on 3x chance on hacksaw to rinse us! And other slots for that matter! What your company or boss fails to realize is you wont be getting repeat customers. I for one will not come back after losing 600$ on ridiculous rtp! Tell your boss he/she made it! 😁

Dear belloelton249,

Thank you for your feedback.

We want to assure you that we only work with legal and reputable providers. We do not have any influence over the outcomes of games, including wins or losses, as these are determined by the game providers' random number generators (RNG) to ensure fairness and compliance with regulatory standards.

We also want to remind you to play responsibly and only use funds that you are prepared to lose. If you were unlucky with one provider or in one game, please remember that we offer more than 3,000 games across various providers. You might find a better experience with a different game or provider.

If you have any concerns or need further assistance, please don't hesitate to reach out to our support team.

Kind regards,

Rolling Slots Casino Representative

Yea yea, i know the party line; i play slots daily so I know what luck is and isnt; nevertheless, its your loss: you will lose repeat customers; GL!

Dear belloelton249,

Thanks for getting back to us. We understand your frustration and appreciate your feedback. We really want you to have a great time here.

We have a ton of different games and providers, so maybe trying something else could be more enjoyable for you. We're always looking to improve, so your input is super valuable.

If you ever have more thoughts or need help with anything, just let us know. Thanks again for your feedback.

Kind regards,

Rolling Slots Casino Representative

Hello. To date, I have not received any response from support. See what I found. Was the casino operating legally there too? You are not allowed to operate in Germany and you know that very well. Best regards 

I wonder how Rollingslots casino will get out of this situation. In their terms and conditions they write that they operate legally and have all the necessary licenses for their activities. However, this letter says otherwise. I am eagerly awaiting a quick response. Best regards 

Lol you better off without them. Their slots are horrible. I play all casinos everywhere and I can tell you even crypto casinos, dont have such horrible slots. Stay away if you are a slots player 😁

As I can see from our information, they operate under the Curaçao (ANT).

Hopefully, you will get a response from the casino here. I can see that they have a pretty active representative here.

What exactly are you awaiting a response to, if I may ask?

I would like them to answer why they write falsehoods in the regulations, stating that they have all the necessary permits and can operate their business anywhere. Please, I have presented a formal warning document from Australia in black and white. It turns out that they were operating their services there illegally. The same applies to Germany. They register players residing in Germany and accept deposits from them. They write falsehoods in the regulations, and if a player requests a refund, they close the account. Regards.

In this case, it will be nice if you get some answers to your questions.

Hello,

To this matter, I would like to add a sort of more general optics.

You and many other players in countries with strict regulations are aware, as far as I can tell, that many casinos are still unregulated by the local government. This, in my opinion, indicates that players are growing increasingly concerned with minimizing risk and, for example, acting in compliance with GGL.

For this reason, I believe it is essential to have these kinds of discussions.

Conversely, the casino may not necessarily be unfair despite what you may consider to be "illegal" practices.

Did you know that GGL-licensed casinos, aside from many others "internationally licensed," apply a tax on every bet you make? Lowering your odds of winnings even more, like if the house edge is not enough.

I would like to emphasize that this is not a black-and-white issue, of course.

It also seems to me that many German players avoided those casinos because of this.

In any event, Casino Guru tries to make the point that while the absence of a local license is noteworthy, in our opinion, it is insufficient reason to give all players a refund. Unfortunately, players have figured out how to take advantage of this, claiming the casino provides illicit services and demanding refunds in the event that they lose. It is interesting to note that, for example, not many of these players say the same when they win.

Lawyers, of course, have their professional opinions on the matter, and it is safe to say that both casinos and players should always behave honorably.

I really appreciate you bringing this matter up here. Perhaps you would be interested in the thread focused on international casinos and the local laws and lawsuits. Inspect it here 👈 if you like.

Hello, 

Here’s how I see it. Most people who play in casinos are addicted to gambling (I think around 60% or even more). The German authorities are aware that this is a big problem. Addicted players lose their money and more. They take out bank loans and fail to repay them. This creates problems for the banks as well. That's why the German authorities introduced their own regulations. You can deposit a maximum of 1,000 euros per month in a casino, and the maximum bet per game is 1 euro. 

Foreign casinos know very well that to operate in Germany, they need an internal GGL license. Despite this, they register accounts with German addresses. People lose their fortunes (I know of a case where a friend mortgaged his house and lost it). Foreign casinos are focused on maximum profit. In my opinion, casinos that register players from Germany should face severe penalties. With these German GGL regulations, a player is not able to lose their entire fortune. That’s how I see it. German players are right to demand their money back since a casino without a GGL license is illegal, meaning the agreement between the player and the casino is invalid.

Best regards.

Fair enough.

If I were to presume that 60% of players are actually addicted, I would probably view these regulations differently.

As far as I can tell, I have never heard of such an amount being presented. May I know where the calculation comes from? In my opinion, Šimon - our Sustainable & Safer Gambling Lead, would be interested in finding out more.

It sounds like a great benefit, especially for addicted players, and even though I believe that casinos are not accountable for players losing their fortune, as long as players are free to set gambling limits or self-exclude whenever they want, from what you mentioned I understand GGL seems ready to take a large share of the player's responsibility on their shoulders.

In my opinion, normal players ought to be free to play wherever they choose without interference from the government. However, I recognize that players who are having difficulty would likely value strict guidelines.

Hi, I wonder why no one from Rollingslots has responded to my question. A lot of time has passed. Yes, you are right, a player should not have any restrictions, but what about the players who are addicted? Unfortunately, if such people register in a casino without any limits and restrictions, they can lose all their fortune. The GGL did well to introduce restrictions and limits. The casinos know this, and yet they continue to register players from Germany. I also don't understand why you are on the side of online casinos. If a casino does not have a license for a certain country, so it is illegal, it should return all deposited funds, and vice versa, the winnings should also be returned. Best regards

I don't know why the casino doesn't reply to you, I thought if you used reply they would try to answer what you wanted to know.

I would also like to add that we are not on the side of the casinos, but we try to be objective. As far as legality is concerned, I think that has already been explained and we don't deal with that because we are not lawyers. 

However, I would say that if you see it that way, then we could also see it the other way round, and that is that if the players know that the casino does not have a license for their country, then they should not go there to play. That way everyone could get refunds and the players would never lose anything. I guess it won't work like that.

Additionally, if you have a problem and you're addicted, we have a new initiative and group that we've started working with. You can read more below:

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

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Moreover, BetBlocker includes a list of 824 gambling information sites. These sites primarily inform users about and advertise gambling services. You can choose to include these sites in your restriction by ticking a box. However, if you have an ongoing complaint against a gambling operator, do not check this box, as it will prevent you from accessing the Casino.Guru website as well.

So if it will be helpful for you, just try to inform about it and you can use it in the future.

I registered at roling slots and to my amazement after making several deposits I have 600 euros in winnings. It's been 4 working days and the casino doesn't pay out. I've contacted them several times by email and chat without getting any kind of concrete answer. They simply say that the casino has its own rules and that I will be notified when they process the amount. Can anyone help me resolve this?