Rolling Slots Casino - general discussion (page 7)

Hello, GimmeMyMoneyPls!

Thank you for sharing your experience.

We would like to note that our support team is not involved in any financial processes.

As regards our withdrawal policy, please be advised that according to our rules, you can place a withdrawal request via the same method you used to add funds to your player account.

If you face any challenges with placing a withdrawal, we kindly ask you to reach out to our dedicated support team, and our agents will guide you through it.

Kind regards,

Rolling Slots Casino Representative

Your website won’t let me withdraw through the same method. The customer support team has not been helpful. They keep asking me to just deposit more money.

What method u deposited? Tell us. And no, dont deposit more.

I deposited using my Visa card.

Oh man, why not interac lol. Dunnow hat to say. GL!

Cant withdraw to visa. They can keep it for upnto 5 or 6 bussines days to clear the banking system. Dunno bro.

Hey GimmeMyMoneyPls,

We would like to address your concerns, and assist you further.

According to our withdrawal policy, we require withdrawals to be made via the same payment option used for the deposit.

Kindly ask you to keep in mind that, this is a standard AML policy set in place to ensure the security of your funds and prevent any potential fraudulent activity.

Please understand that not all deposit methods may be available for withdrawals, and the availability of payment options is beyond our control.

To assist you efficiently, we kindly request you to log in to your player account, access the cashier, and proceed to the Withdraw tab. There, you can select an alternative payment method of your preference. Following this, you will need to make a verification deposit using the chosen alternative option.

Upon making the verification deposit, you will then be able to withdraw your funds, along with the deposited amount, using the selected payment method.

In case you have other questions, feel free to reach out to our support team.

Best wishes,

Rolling Slots Casino Representative

I tried to withdraw using interac but it says to contact customer service. When I contact customer service they tell me I need to deposit more money and that I would need to gamble the new deposit 3x the deposit amount AGAIN. I do not want to have to do this. I just want to withdraw my money.

Bro, she/he cant help you. She here just to uphold the peace. Sadly, depo another 30 (min) try to play 3x and withdraw all Interac. Nothing else you can do. They wont care! Sorry and gl! 🤗

any response?

Bro, now you being weird. You didnt see what i wrote? lol

Hm, I saw that you have already filed a complaint. 

I'd say that if you weren't allowed to withdraw using the same method you used to deposit, it would be nice if there was an alternative and you could at least agree with the casino that you wouldn't have to wager your deposit again. However, it is not always possible to make a withdrawal the same way you deposited and a verification deposit will probably be required when using a different payment method. 

But we'll see what you can work out. 🙂

Hello GimmeMyMoneyPls,

We would like to bring to your attention an important aspect regarding withdrawals.

Please note that certain payment methods used for deposits might not be compatible for withdrawals. To help expedite the withdrawal process, we kindly ask you to make a verification deposit using an alternative method of your choice, which can be selected from the withdrawal tab.

It's important to note that this verification deposit does not require any additional wagering.

Should you need further clarification or assistance, please don't hesitate to reach out to us.

Kind regards,

Rolling Slots Casino Representative

So if I deposit $30 using interac, I can withdraw $101 without needing to make a single wager? Because when I spoke with customer service they told me that I would still need to wager this amount.

Hello GimmeMyMoneyPls,

You're right that in order to make a withdrawal request, you have to complete the wager requirements, that is 3x on our site.

But this rule does not apply to verification deposit and in your case, that's why you can make a deposit via Interac method and then contact us on Live Chat, and we will help you to make a withdrawal request for your full amount.

Should you need further clarification or assistance, please don't hesitate to reach out to us.

Kind regards,

Rolling Slots Casino Representative

It would be nice to get a response from rollingslots to my email. I contacted paysafe and they said I should send them my Paysafe details again and request the payout again.

I can see that the casino representative is active in this thread, so hopefully you will get a message soon.

Don't deposit, that's wrong, they have to let you withdraw, without having to deposit again, an old scam for you to deposit and lose. It's already happened to me on several honest sites, they let me withdraw using another method, since it was their mistake .

Hello Caniggia2021,

We would like to address your concerns. Please, be advised that this action is necessary only when the chosen payment method for depositing is not available for placing withdrawals, therefore, a verification deposit is required.

Unfortunately, we do not have any influence over such matters. We apologize for any inconvenience this may have caused.

If you have other questions or need further assistance, feel free to reach out to us.

Best regards,

Rolling Slots Casino Representative

Dear cjainter87,

We would like to inform that we were expecting a response from the payment provider regarding your case.

After a careful review by the provider, it was determined that the transaction has failed because it exceeded your limit of receiving payments.

For further details, we suggest checking the email from our financial department that was sent to you today.

If you have any questions or concerns, feel free to contact our dedicated support team.

We appreciate your understanding with this matter.

Kind regards,

Rolling Slots Casino Representative