Rolling Slots Casino - Player's withdrawal is restricted by additional wagering rules.

I deposited $30 using my visa credit card. I played 3x my deposit so I wagered $90. When I tried to withdraw I didn't get the option to withdraw back to my credit card. So I tried one of the other options, but it said I needed to contact customer service. I spoke with a rep and they told me I needed to deposit again through etransfer and to wager that entire amount 3x in order to withdraw money I've already won. They refuse to let me withdraw otherwise.

Hello GimmeMyMoneyPls,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rolling Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that the casino's request is very standard as you can't always use a method used for deposit to withdraw as well and the payment method needs to be verified by depositing with it.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hi Nick,

Here are the answers to your questions:

My account was verified on creation around 3 weeks ago.

I bet only my own money and no bonuses.

The last I spoke with the casino was last night

Dear GimmeMyMoneyPls,

We wish to inform you about an important aspect regarding withdrawals. Please be aware that certain payment methods used for deposits may not be compatible for withdrawals. To facilitate the withdrawal process, we kindly request that you make a verification deposit using an alternative method of your choice, which can be selected from the withdrawal tab.

It's important to note that this verification deposit does not require any additional wagering.

We wish to highlight that your account is currently not verified. To initiate the verification process, please proceed to submit your withdrawal request and upload the necessary documents via the "Verification" tab located within your profile.

Should you require any further clarification or assistance, please do not hesitate to contact us.

Best regards,

Rolling Slots Casino Representative

I want to confirm. My initial deposit of $30 using my visa which i wagered 3x is now $70. I am ineligible to be withdraw this $70 using interac because I used my visa to deposit it. However, if I make a new deposit of $30 using interac I can subsequently withdraw $100 without wagering a single time. Is this what you are saying?

Any confirmation on this?

Hello GimmeMyMoneyPls,

Verification deposits serves only to add the new payment into the casino and should not require any kind of wagering.

Is there a way to differentiate the two? I’m not seeing a separate option to designate it as a verification deposit. How come my initial deposit did not trigger a verification deposit?

Hello GimmeMyMoneyPls,

No it will still just be a deposit. If the casino specifically asked you to make a deposit with a new method, it serves only for the verification. Your first deposit would verify the method you used during that deposit not all of them.

Dear GimmeMyMoneyPls,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.