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Rolling Slots Casino - general discussion (page 13)

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4 years ago
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11 months ago
deus

The support is fast and friendly, but when it comes to withdrawals, you can forget about the casino; the support won't help because they're supposedly not responsible for that.

There is no contact with the finance department, I will not play there anymore.

The €500 payout limit is a joke, so I'm waiting for a €6000 win, theoretically 12 days, but since you're already waiting for the second payout for over 10 days because it's simply not being processed, you're easily waiting half a year.

Looks like the casino is bankrupt and pays out as it pleases

Automatic translation:
11 months ago

Hello, does it mean that you have already received one withdrawal and now you are waiting for another one for 10 days? If so, how long has it been since you had the first one? What payment method are you using? Things like that can affect withdrawals too. 

Jaroslav
11 months ago
deus

Yes, I received one, just as a normal transfer to my account, but nothing more after that.

For me, the issue is resolved; in other casinos you can also transfer €5,000 without such a fuss.

Casino Rewards for example

Automatic translation:
FIRST
11 months ago

So it's good news when it's solved. 

Sure, in some casinos you can get bigger amounts without any problems. 

But some places are not like that and it's up to each player where he/she stays to play in the end. 

Take care!🙂

10 months ago
deus

Hello

I won a little over 1000 euros at rolling slots. 500 were paid out a week ago and the other 600 are being postponed and the payout date is changing daily.

..I'm slowly losing patience

Automatic translation:
singha56539
10 months ago

Hello,

If you don't mind, please get back to your complaint and update the situation properly. It is really hard to assess the situation without a single detail, so Veronika can't get much further here 👈

I guess the casino support should give you some details but I guess it has not happenned... Any suggestions, please?

It could be a regular delay, but it is not our place to speculate, and support should provide you with information. As evidenced by this thread, the other player from the same country was also dissatisfied with the withdrawal speed.

3 days ago

Hello everyone,

I recently won 450,000 HUF (1240€)playing with a raw deposit (no bonus). However, I've run into a major issue with my KYC verification. When I registered, my browser's autofill feature accidentally entered the wrong city.

Everything else in my profile is correct, and I even included the correct city within the "address" line itself, which proves it was just a technical error. Despite this, my KYC was in "pending". I have already sent an email to support, but I haven't received a response yet. The Live Chat agents told me they couldn't help, even though it's literally just one word that needs to be updated.

Based on the reviews I've read here and on other sites, I'm getting worried that they will never update my details or let me finish the verification. Even if they do, I'm concerned about how long the withdrawal process will take.. deposited whith Skrill too and intended to withdraw to my Skrill

What do you guys think? Is there any hope of resolving this, or are the negative reviews I've read still reflective of how they operate today? Most of the posts I found are nearly a year old does anyone have more recent experience with their support or verification process?

The feedback i’ve seen so far isn't very encouraging, and I'd love to hear some fresh perspectives.



file

MocsarAlex
yesterday

Well, I hope that the casino will be able to correct this mistake and you get your withdrawal soon.

Could you tell me how long you have been waiting for them to reply to you or to fix it, please?

Romi
22 hours ago

Thanks for your reply! To answer your question: it's been two business days and they've already fixed the initial error, which I find very encouraging.


I've already submitted all the necessary documents for verification. I hope it won't be a problem that I used virtual cards (Revolut and Skrill) for my deposits, so I don't have physical cards to show. However, I've already sent them screenshots of the virtual cards, transaction history, and my official Revolut bank statements to prove ownership.

In the meantime, my balance has grown to around €1,450. If the site proves to be legit and I get my money, I'll have a positive opinion of them, despite the low weekly withdrawal limit of 200,000 HUF. For now, I can treat it as "passive income".

MocsarAlex
4 hours ago

It sounds really good that they were able to fix it. I'm glad for you.

Please keep us updated about everything, and hopefully you'll enjoy your winnings soon.

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