Revolution Casino - general discussion (page 3)

I also tried casinoin, which has it first on the list of reliability here.. once I made a withdrawal and I tell you in seconds they entered

A withdrawal from revolution casino of 35€ has been delayed for 10 days now and they are mocking me in my face giving me the same excuses..please help me make them feel bad because they have pissed me off..and I can't even deactivate the account me nor any more withdrawals to make due to the number of pending withdrawals

May I ask if your account is fully verified at this casino? We usually give casinos 14 full days for the payment to be processed, especially if it is a first withdrawal, as the casino needs to go through the documents to verify an account. If you do not have any updates from the casino and you feel that you need our complaints team to help you out with this issue, please do not hesitate to contact us. We will wait for your reply.

Today is the 10th day and nothing ,they do not answer at any email I have send 5 ,and also when I speak with the support team they inform me that the payment is proceed soon ,every day the same thing but nothing ,what we can do ? It's really disappointing the all situation ,thanks

I can understand your frustration, but unfortunately, our team needs to wait for the 14-day time period as explained in your complaint before they can intervene. Have you checked your email to see if the casino has sent you some information regarding your withdrawal? Try to look in your spam folder as well. Sometimes the emails from online casinos could end up there, actually. Let us know if you have any news, please.

Thy don't send nothing to my email as I have told you I have sent 5-6 email and nothing yet no response ,I speak today and as every day they told the same things please be patient the department is working for the progress ,every day the same ,it's so disappointing to play your money and if you win or not the withdraws to be a delay so much time ,at Wednesday there be the 14 th day so you will contact to them ?

All is fine because they finally proceed to my withdraws so the case is solved,thanks for all

I'd say it's hard to accept there is nothing to do when you're told to be patient over and over again. 🙁

Yet, as we can see now, it worked in the end, and I thank you for the update.

Just out of curiosity, have you ever waited longer than this in any casino? In my opinion, this was pretty slow.

No it's the first time to wait so much and the best is that they never want to add my documents for verification

Oh! So, what took them so long? 😀 It really opens up a space for ideas. Well, I hope you have met the longest one and all the others will be ok!

I'm going through this problem, please be patient and trust me. But trust is something that is built, acquired little by little. I made a withdrawal 11 days ago, and it hasn't arrived here yet, I go to the website to check if they need documents and nothing is requested. The behavior of this casino is strange.

Hi, you're getting pretty close to the 14 days we give casinos to resolve withdrawals. Did they tell you why it takes them so long ? I would say that casinos should have a reason if something is going on.

Regarding verification, the casino doesn't always have to ask for documents right away, so if it's not necessary, then I wouldn't worry too much. 

Let me know if anything has changed.

They didn't tell us about the delay. They just ask for patience...

Well, as I said, if that's all the casino says and the 14 days pass, then I wouldn't hesitate because that would be insufficient information for me and I'd like to know what's behind the fact that I've been waiting for my money for almost 2 weeks now. 

So I will wait and see if you have any positive update and if not, then you know what I will recommend. 

No positive reviews. I submitted the complaint...

You have done the right thing to submit a complaint. Our team is actually waiting for more information, so please update them whenever possible.

I hope they resolve it, as I have never had anything resolved with complaints here at Casino Guru. I confess that I'm even skeptical about this, because I answered questions and in the end nothing worked. I've been robbed on other occasions by other casinos and it ended up being just that.

I'm sorry and you know that if you have a problem you can always contact us. 

Anyway, I looked at your complaints and 2 of them were resolved. And speaking of the others, if you fail to respond in 2 weeks or don't have enough evidence, or if the complaints are assessed as unjustified by our team after the investigation, then it doesn't mean we didn't try to help. 

We try to approach everything fair and square. 

I have also seen that the casino has some resolved complaints, so I strongly believe that this will happen in your case as well. Sometimes players have waited 2 weeks, so I hope it works out well. 

If you have an update by chance, I'll be here. 

Dear Casino Guru Team,

I need your help. In early April, I won nearly 600,000 HUF on the site. I could request it in four parts of 150,000 HUF each due to withdrawal limits. The first two withdrawals took 10 and 11 days to receive, which didn't bother me. I saw that others had similar issues but were eventually paid. After that, the site requested documents from me. I won't go into detail about how difficult it was to gather everything, as they kept asking for different things. In the end, they even asked for a document showing my deposit from February. The biggest joke is that I registered with them at the end of March, so I couldn't provide such a document. When I explained this to support, they asked me to prove it. At that point, I was already considering asking for your help, but I always thought it would eventually be resolved. Finally, after many more emails and around 100 conversations with support, they accepted everything in a total of 50 days, precisely on May 20th. I'm not exaggerating; if needed, I can prove it. There were times when I contacted them during work because the whole situation was so frustrating.

After this, I requested the money in two parts: on May 20th, 150,000 HUF, and on the 21st, 138,000 HUF. Interestingly, the latter request was paid within 7 days, but I'm still waiting for the first 150,000 HUF withdrawal. It has now been 18 business days, and today, after many emails, I received the response: "sorry, it's a bit delayed, but don't worry, everything is fine." I should add that I wrote 3 days ago, yesterday, and today as well. They finally replied to today's message with the same response I received last week. Please help, because this is outrageous, and no matter what I write, they are not paying me.

Thank you very much in advance for your help and time!

David

Hi, I see you had a pretty rough time in the casino as far as verification is concerned, but eventually you got 3 withdrawals according to what you describe and you only missed one, yes ? We give casinos 14 days to sort everything out and send the player the funds and if you are waiting longer than that, I would probably recommend lodging a complaint with us. 

If you would be interested in doing so, feel free to use this link. ⬅️

You'll at least have a little bit of a kickback if it takes the casino any longer, but I'd be reassured to know that you've already received a larger portion of the money. 

So be sure to keep checking back, I don't think that's ever a bad thing and hopefully you'll get your money without us having to intervene. 

By all means let me know how you decide. 

Fingers crossed. 🤞