The player from Greece had reported a delay in withdrawal from an online casino, despite having provided the necessary identification. The Complaints Team had advised the player that withdrawal processes could take some time, potentially due to unfinished KYC verification or high volumes of withdrawal requests. However, the player later confirmed that the issue had been resolved and the withdrawal had been completed by the casino. The Complaints Team then marked the complaint as 'resolved'.
Revolution Casino - Player experiences withdrawal delay.
Amount: €800
Revolution Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
Translation
I made a withdrawal on the 20th of the month, even though they claim it only takes 3 business days, and despite having sent my identification information, I haven't received any response. I've tried reaching out via email, but to make matters worse, I can no longer even access the casino site. I need your help, please.
Automatic translation:
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6 months ago
Dear georgebro,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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6 months ago
It's all fine thanks for all the case is solved because they complete my withdraw s
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6 months ago
Dear georgebro,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
