Rabona Casino - general discussion (page 4)

In this case, I wonder where the problem with your document is. However, if the casino asked you where you got your funds from, they obviously had something suspicious. Nevertheless, if you feel that nothing wrong has happened on your part and all the documents are in order, did the casino also tell you why they don't want to accept them ? 

Anyway, I would recommend to file a complaint here on this link as I mentioned: https://casinoguru-gr.com/parapona/ola

Our team will also try to help you in your situation. 

Are you going to go ahead or are you going to take it up with a lawyer as you indicated ?

Good evening Mr. Jaro, They accepted the last document today, however, the account continues and remains stagnant, That is, it is frozen and cannot proceed with a withdrawal, they tell me that they will look into it and send them the documents, but I explain to them that you accepted them you received all the documents, the last one today, why is the account not progressing? and they answer me that the relevant department will look at it again..... and I will receive an answer via email, meanwhile no one answers the emails and they don't even send any emails..

I understand your concerns, but if you say that the last document has been accepted I think that things could move forward in the next few days and that is a good sign. Obviously you'll have to be more patient with what the casino writes you off and whether your account will be okay. If it is, I firmly believe that you will be able to make your withdrawal and receive your money. 

So feel free to keep me updated on how everything is going and if you are one step ahead again. I will be waiting.

Hello, I see you're having trouble withdrawing your money. I would like to start by saying that we give casinos 14 days to resolve such a process. However, I think it may also be related to holidays and staff vacations and therefore it may take some time and therefore the casino may not be able to give you a firm date. 

Nevertheless, the casino has dealt with similar situations in the past and the players have successfully received their money in the end. Also the safety index of the casino is quite high and therefore I think that it can be caused by what I wrote.

So let's try to be patient for a while, keep checking what stage your withdrawals are at and if the casino keeps repeating the same thing over and over again and the time I mentioned above passes, we will try to help you.

Will that be possible ? 

Good evening, I had an account on rabona and I made a mistake in the translation and it got blocked.. I had no funds. Yesterday I made a new account and made a deposit and they accepted it normally. I won and I have €1,800 in my account and they closed it as a duplicate.. but duplicate means when you have two accounts, and I explain to them and they don't understand.. I tell them what will happen with my money? Because if it was a duplicate you shouldn't have let me make a deposit.. I want my money.. they said they forwarded it to the relevant department, I want you to help me..

Duplicate account doesn't mean an unscrupulous casino won't accept your deposit. But it will mean they will confiscate your winnings if they want and close your account without recourse. Did you use the same email and phone number when you opened the second account? If so it really shouldn't have happened but it did. If you read every casinos T@Cs they all say anyone found having multiple accounts will have them closed and winning confiscated. That's how online casinos operate

No I used a different e-mail and phone number..

That's why you were allowed to open another account. You must have either duplicated your address phone number or deposit / withdrawal method and they may have even got you on your url address . Either way as I stated most if not every casino is strict on the duplicate account rule especially if you want a payout. If you told them when you opened the 2nd account you wanted the first one closed it might have been different

I meant IP address

Now apparently the money is gone I hope nothing..

Yes doesn't surprise me.

I talked to them in chat. And they confirmed to me that the request that went to the financial department is to return all the money I had and the €1,800 just separately the €500 because I had time to make a withdrawal request.. I asked her if this is true and they are not fooling me because i want to know not to get my hopes up, and he told me no need to worry you will get back all the money you had in your account.. i have also taken screenshots..

So there returning your deposits and not your profit? Which sounds about right for the duplicate account violation

No, they confirmed to me that they will refund me the entire amount I had in it at that time. All money €1,830. I asked her if she is sure about what she is saying! And he answered me yes this action has been given to the financial department that you will get back all the money you had at that time.. I don't know what to say and if he is kidding me.. he told me that this decision came out at noon, and i will get all my money..

Result!! Considering the breach. 😁

What do you mean I didn't understand??

Are you saying I'm being lied to?

No I'm saying it's all good. In England we use the term Result! When a good opportunity comes your way

Now I understand.. yes, I don't know why he would lie to me.. he is probably telling the truth.. but how will they credit me? I still don't believe it. Did they find a mistake?

Don't know but if they say they will pay you then that's good. The withdrawal will go to your chosen method, my current casino it's bank transfer not that I've been withdrawing much lately 😂