Rabona Casino - general discussion (page 3)

I don't know if there is a competent complaints department to put them in their place

Well, I meant Casino Guru Resolution Center.😉

We provide free support for players in complicated situations.

I bet you have not searched our website in detail, have you?

I'll point you there:

Browse this guide to understand the basics, please. And if you feel the complaint is what you want to do, create one by using this link.

I know you have given it 9.1 stars and this is the worst casino I have ever played

Yes, the rating is explained right here:

https://casinoguru-gr.com/aksiologisi-rabona-casino#tab=js-tab-reputation

What went wrong there? No complaint from you so far, so I'm concerned.

As far as Rabona casino is concerned, it is legal and the first withdrawals were made normally.. now I am waiting from Monday for the withdrawal to be carried out... I am satisfied with the range of games, but in the matter of withdrawal they need a lot of work, it is not yet possible in 2023, you have to wait 6 days ..

Good evening friend how is your problem solved or not? People are unacceptable the first withdrawals I received normally now it's been 6 days and still nothing

Just to be sure, no additional verification took place? Trying to figure out what is causing the delay... Let me know how you're faring.

Be very careful with these scammers, they will do everything to make you lose your won money, I from 8000 managed after 10 days to get only 500 back with the well-known trick of delayed withdrawals.. They are tragic and I advise those looking for a casino to play away from this

Well, would be better to wait just a few more days than submit a complaint.

I'm sorry you've lost.

I made a deposit, I made a good profit, when it was time to withdraw I was left waiting 15 days, only then they asked for documents for verification, after verification they simply blocked me, and they will keep my balance of 3200BRL, saying they will only return my last one. deposit. I demand my entire balance back!!!!

Well, I missed the most important part, to be honest... Why did the casino decide to refund the last deposit after the verification was done? It indicates your account probably did not pass the verification, though to be sure, we need to know the casino's statement.

Can you help with that, please? I aim to find out whether the reason for this decision is fair or not.

Good evening a question: Rabona casino is doing maintenance and has been closed for an hour .. is this happening? thank you very much

Hello. What is the question? It was maintenance, I guess - because you said that. 🙂

I've been playing since April at Rabona, I'm happy, the only thing I'm a little unhappy about is that it lets me withdraw up to €500 up to 3 active withdrawals..that's €1,500 in 3 days, then I have to wait for one withdrawal to complete before making another withdrawal ..

Hmm, I see. The casino would most likely prefer to deal with fewer withdrawals when it comes to this amount threshold. This is my first-to-go explanation. What do you think?

Hello casino guru,So at 22 november i signed up as a new player at rabona casino and i deposited 25 euros and they also gave me 100% bonus which means another 25 euros.So i had 50 euros in total which i had to wager X35 =1750 before i could withdraw any winnings,Luck was with me at this time and i won on chaos crew 2 the amount of 12,700 euro and right now i have a balance of 12000 euro.The thing is that The verification method takes too long,I have send all the documents and most of them approved,They asked me also the IBAN Transactions which is connected with card.In that case they are keep declining the Transaction documents of the card and in the same time they ask for the same document which i have send them 5 times already.The live support is trying to avoid talks and sometimes they put that an error has occured or they dont answer my question and also they leave the chat.I have send emails to rabona and the KYC of rabona and no one is responding.The account is still open but they are trying to find excuses to not pay the amount of the winnings.I have played in good casinos here in greece and the verification takes some hours to get approved.After investigating this casino i have found alot of negative reviews,and 100% they are doing the same things to me. this is the email of the KYC of rabona. Dear customer,

Thank you for contacting Rabona KYC Department.

Please note, that we do not process e-mail requests at the moment. If you wish to check your verification status, please visit rabona account verification.

Best Regards,

Rabona Casino

Neither Support@rabona.com is working.Can you please help me? should i hunt them down with a lawyer? or get them in the judgecourts? I have all the screenshoots and proofs to do so.

Hi, I read what problem you had in this casino and I moved your post directly below it. As far as verification is concerned, you started doing it on November 22, yes ? We give casinos 14 days to resolve such a process. As for your document which is still rejected, have you tried asking the casino why this is so and they ask you the same thing again ? What is the reason for the rejection ? 

Anyway, I think the time I mentioned is getting closer and closer, so if you still don't have any answer and the case doesn't move forward, you can file a complaint here on this link. However, I strongly believe that you will be able to pass the verification and get your money. Would it be possible to let us know if you hear anything new ? I'll be waiting.  

Good evening, Mr. Jaro. So on November 22, I opened the account and won the amount I listed above. I transferred the entire amount to the 1750 euros they wanted, and the rest of the money remained in the net amount, i.e. the actual balance. I requested a withdrawal after a while 500 euros as their website says for a card, some told me that identification is not needed, some told me that it is needed. I asked for my card to be opened for verification and after pressure from them, the card was opened for me after 5 days, so it took them 5 days to open a tab. So the previous Monday I started sending them the documents, some of them rejected them, some of them didn't. Now I'm left with the transaction history document of the account as they asked me for it, while at the beginning they asked me for my card and they rejected it on purpose , I started to send the account, which was rejected, and at the same time, what was rejected was the document they asked me for. I sent the last document to complete the identification process on Wednesday, November 29, and until today it still says that approval is pending and that I will receive an email from them, I have not yet received an email between us nor is there any, what I understand is that they will delay it on purpose so that the 30 days pass and close my account with the excuse that I do not have send all the documents and that's why the account will be closed. they asked for the transaction history from November 1st to the 27th at first, I sent it and they rejected it, then they asked me again from November 1st until the 28th of the month, I sent that too and they rejected it again, now they asked me from the 1st of November until the 29th and the document is still pending approval, something tells me that they will reject it now on purpose and they will ask me for December only to delay the identification of the account .The point is that I will not let it pass like this and I am asking you to help me in what I am going through. In Greece, please understand that in Greek casinos the identification process takes a few hours with the requested documents. Please help me, I know that they do it on purpose, I have all the screenshots of what they do and say, also no one answers their email and I have not received any reply. This is how my account has been for 6 days....In other words, for one document they want so many many days what can I say.

I understand that this is certainly not a pleasant situation to be in right now. As far as your documents are concerned, did the casino tell you why they are still rejected when you send what they want you to send ? 

However, as I mentioned we give casinos 14 days to resolve the verification process and if you still have problems you can file a complaint with us using the link I posted in my previous reply (you can click on the link with the green letters). 

However, I hope that the following documents will be in order and the casino will verify you. If this does not happen, I have provided you with my recommendation. If you have any update, let me know. Good luck. ☘️

Good evening Mr. Jaro, I sent the bill of exchange again and today I spoke with the company and I'm writing you what we said, At first the casino now tells me that it wants a bill that shows that some deposits were made, I deposited a small amount of money into the account via ATM so that I can to buy something small via the internet or to play, the bank statement I have sent to them shows in detail what is happening in my account, the live chat asked me if I receive money from another account of mine or from another and my answer was no, to that I only receive my monthly payment on the account, and nothing more, so the whole process is clearly done on purpose. With what logic does someone ask you how you have money in your account? even the bank itself does not enter into the process of asking them as everything seems normal, it is possible to send your card statement together with the statement of the card account, and they try to look for straws so that the verification process; since all expenses and income are listed in detail. As far as I understand, they are trying to find something so that I don't get my money, while they say here and 7 days that I will receive an email and I still have never received an email. If you don't believe me and you want me to send you the statements in question I will be happy to send them to you tell me where the mistake is because me and my lawyer who I went to today can't find anything wrong or suspicious nor can I be accused of something, I'm 100% legit. In other companies I have played with, I have never had such a problem nor have I ever entered into such a mockery process. Thank you for your reply jaro.