Rabona Casino - general discussion (page 5)

Yes, I also believe they are telling the truth. Otherwise they would say you get nothing..

Exactly but like most gamblers online you won't be happy until you get your cash!! It's a nervous time waiting

Just very nervous period as you said.. and damn it this waiting is killing..

It's a nice amount of money to win but it's normal to be nervous even more so when you thought you'd lost it. Sleep well!! 😄

Good night I will update the progress again. Thank you very much..

Geia sou. Could you, please, specify which casino are you talking about? You have got me really confused here. "Good evening, I had an account on rabona and I made a mistake..." - here you wrote Rabona Casino, but you posted to a 1Win Casino thread. Please, tell us which one is it, so we can prevent any mistakes 🙏.

I actually have read all your posts here in this thread, to get all the information about the issue with this casino. I would like to start with the duplicate account of yours. It is always good to check with the support that the previous account was closed, or even ask them before you deposit to the new account. To have multiple accounts is considered as a breach of terms in every casino, I could say. Especially if you use a different email, phone number, or even address, for example, the casino is not always able to determine that you already have an account there. Let's see, how they're going to solve this, and I hope that everything will be as promised by the support. Please let us know 🙏.

Good evening and sorry for the mistake.. the problem is with rabona casino. I had made a mistake in the translation and this was a ban. Then I made a new account with the same details but a different email and phone number.. the duplicate account is when I have 2 active accounts.. I had lost a lot of money in the old Account, and in the new one with €100 I made €1,830 and they accepted my deposit normally , as well as the withdrawal of the outstanding €500.. after an hour the account was closed as a duplicate, I explained to them how things are, they guaranteed me yesterday that my case has gone to the financial department, and they will credit me with all money i have inside.. i'm on a wait..

They just told me that my winnings have been canceled and they are not giving them to me. It's €1,850, what should I do, I'm very upset..

They just replied that my winnings have been cancelled.. I'm sad I don't know what to do..

Oh no that's bad news the SLIMY people n support said they were going to pay you then took it away. Nothing much you can do now if it's for having multiple accounts and breaking the terms and conditions. Looks like a write off then?

I don't know they said they will only give me the deposit.. I'm upset because I didn't make a double account, just one was closed and I made another

If you closed it you can't just make another under a different email you broke their rules and they are punishing you for it. If you get your deposit back that is something.

Frankly, those are two accounts in total, and that's most likely the problem.

Hello.

That's ok, don't worry. I imagine you now have other things to think about. Either way, I just wanted to let you know that your complaint was received and will be handled as soon as possible. Our specialists will look into it, just do not hold on to high expectations, please. Let's say you made a mistake.

Once you close an account which was probably because you suffered losses and not many wins, most casinos are reluctant to let you reopen it. You opened another with a new email and phone number and duped them into letting you open another account with them. They probably noticed that your IP address or method of withdrawal was the same as your closed account. You broke their T@Cs and it looks like you will Hace to forfeit your winnings and they may give you your deposit back. Can't see there is much you can do

I also think it will be difficult to do something in such a situation. Usually when a player has such thoughts it is always best to contact support beforehand to see if it is possible to reopen the account or create a new one. Because if a player opens another account without any information, it is unfortunately a violation of the rules. 

However, let's see what our team will find out and how it will turn out in the end. I'm definitely keeping my fingers crossed for the player, but in this case I'm rather skeptical. 😥

Since they accepted me to open a new account and accept the deposit then what is the problem and what is a duplicate account called? A dual account is considered when you have two active accounts.m

Not if you asked for the account to be closed, casinos are reluctant if not never allow you to open another account once you have closed one and it as I said before showed same up address or deposit or withdrawal method. Unfortunately you broke their terms and conditions and the price to pay is you lost your winnings unfortunately

It's okay, it was for good, to stop gambling the bastard that has ruined the world...

Your not wrong!! I went 67days and then succumbed to play again and it was the same procedure with a new casino lots of bonuses and cashouts at first then dead spins and when you get a bonus it's rubbish. I've had enough also I closed that account and that's it no more. I'm going on holiday to Menorca with the money I usually gamble with and I'm learning Spainish instead of wasting my time and money at an online casino