Rabona Casino - general discussion (page 6)

I broke 150 days of abstinence.. it doesn't matter again from the beginning and I'm not breaking it again with anything I want to live free without addictions

Exactly and it is addictive I've been playing for 5yrs now lost a fortune!! Before I started playing online casinos and I'm 64 now I'd never put a € into a slot machine. It's just I gave up watching TV and wasn't working

Hello. I'd say Nigel summed it up well and if you'd like a further explanation, feel free to ask. For now, in my opinion, would be probably the best to wait and see what our complaint team will achieve. It is probably better then do any speculations.

I don't know how the complaints team works. He is talking to the casino and they are trying to find a solution?? It's the first time it's happened to me!!

I have come across your thread here 👈, so maybe it would be better to write about other matters, not regarding Rabona casino directly, over there, so other players wont get confused in this official thread. Would that be possible 🙏?

What should I do?

Hey. I can try to help you out to better understand how our complaint team works. After a complaint is submitted by the player, the team will start to "investigate", as I could call it. First they try to solve it even without contacting the casino, do all they can, and later on, if needed, they try to get in contact with the particular casino. It is not always easy, but they always do their best, to get the complaint resolved. Throughout this whole process, the complaint team communicate with the player about the steps, they do and inform him/her of all the new information they have collected.

Could this explanation clear things up, a bit, about how does our complaint team works, what do you say?

Yes, now I completely understand what you mean, that's why the answer to my complaint and complaint is pending.. thank you, whatever happens in the development of my case..🙏🙏🙏

Hey, sorry to confuse you. Just wanted to say, that since you have the other thread, it would be better to discuss some private matters, if I could call them that, in there. Just a suggestion, nothing else.



I have sent you screenshots saying they will give me all the money

I sent the chats they said they will pay me all my money.. do I have any chance to be vindicated??

Dear player,

Please provide all related screenshots and information through the complaint (use this link 👈). This is just a forum where we talk about the current event. No solution happens on the forum, so we can't simply assume what is going to happen. If the casino confirms you get the money, we have no reason not to believe that.

I hope you understand.

I can't send them and I don't know why..

I sent everything where you told me now to wait any hope? Or is my hope lost for good?

I sent everything where you told me in my complaint

Good Evening. When will I get an update on my case? I sent the screenshots to the page where I made the complaint..

Hello. Good on you for updating our complaint team. 👌 Now I can see it's your turn to answer some more questions, in order to proceed any further. Please do so over here 👈, and we'll see how the case will unfold.

Good Evening. My case is open, and I answer everything they ask in the complaint, I just can't understand why so many days go by without an answer? Is my complaint with the casino in the process of being investigated? Is there any chance of getting my winnings back?