Rabona Casino - general discussion (page 7)

I sent the chats they said they will pay me all my money.. do I have any chance to be vindicated??

Dear player,

Please provide all related screenshots and information through the complaint (use this link 👈). This is just a forum where we talk about the current event. No solution happens on the forum, so we can't simply assume what is going to happen. If the casino confirms you get the money, we have no reason not to believe that.

I hope you understand.

I can't send them and I don't know why..

I sent everything where you told me now to wait any hope? Or is my hope lost for good?

I sent everything where you told me in my complaint

Good Evening. When will I get an update on my case? I sent the screenshots to the page where I made the complaint..

Hello. Good on you for updating our complaint team. 👌 Now I can see it's your turn to answer some more questions, in order to proceed any further. Please do so over here 👈, and we'll see how the case will unfold.

Good Evening. My case is open, and I answer everything they ask in the complaint, I just can't understand why so many days go by without an answer? Is my complaint with the casino in the process of being investigated? Is there any chance of getting my winnings back?

Hello there. That is nice for you, and thanks for the update. Unfortunately our team has a lot of complaints to go thru every day. They have to investigate every and each of those carefully to provide all the help the players need. Hope you can understand, that this is why they are not able to answer every day. Let's just wait and hope for the best result, I will keep my fingers crossed.🤞

Thank you very much.. is your company responsible for the casinos so they talk to them to resolve a problem? Otherwise, can the casino be fined? I mean is it an independent competent authority that helps the players?

What do you exactly mean by "responsible"? 🤔 I wouldn't say that, no. Our complaint team talks to the representatives of each casino, in order to solve the issue included in each complaint. The casino, each casino, can actually be fined, yes. This, though, is a "job" of the licensing authority of each casino and it depends of the aberrance, I would say, they have done in each case. We, in Casino Guru, actually give them, so called, black points, and they can lower their safety index, afterwards. Our complaint team, here in Casino Guru, is resolving all the complaints and helping the players.

I hope, you've got all the answers you needed, if there is something else we can do, just keep us posted.👌

Thank you for your reply, i.e. is there any chance that I can be vindicated and get my money?? This is my question..

As I am not an expert, when it comes to solving complaints, where our team does the solving, and not me, I really can not give you some straight forward answer to your question. I can only keep my fingers crossed 🤞, and hope for the best result for you.

Good afternoon, I played slots without bonuses and won €5000, since then I have been trying to withdraw the money. First they blocked my access to the game and they asked me for documents to verify my profile, I presented them all and they accepted. However, the verification is taking a long time and is still pending, which does not allow me to play or withdraw my money. I speak to the assistants in the chat who don't solve anything for me, they just give me the email address of the support team. I sent several emails and none of them told me the legal deadline for verifying my profile! It is not acceptable that the deposit is made immediately and without verification and withdrawals already take two weeks in the verification process. I have prints of the assistants' conversations and emails exchanged with the support team where they even tell me that there is no deadline for them to verify my account. I'm going to the last step to get my money. I would appreciate it if you could speed up the process with them.

I am suffering the same and worse with this casino.. they confiscated 1,850€ from me, file a complaint here on the forum, I did the same and I hope that you and I will be justified and that the casino in question will be punished because they are illegal.. I wish you success..

I just want what's rightfully mine

So you should you won it fair and square!! No bonus straight win they should pay up. Thomas's case is different he closed account and opened another using a different email and won. The casino are disputing it by stating he had a duplicate account which breaches most casinos t@cs. I still hope he gets his money as it means a lot to him but you deserve to be paid outright with no quibbling from the casino.🤞

It is clearly a different case from mine and since you refer to my case, my first account was closed, and then the next day I made a new account, I never played with a duplicate account and I challenge casino rabona to prove it. .I sent all my evidence in my complaint, including screenshots. In my new account also I put my real details for registration, only the email and phone number are different, I've been playing for about 6 months and they never asked me for verification.. I ask: why they let me make a new account and accept the deposit me and not get blocked? And when I won then they closed my account? Second question after I wrote to have my account closed due to gambling addiction why did they accept me again and not block my account like they should have to protect me? Here we are talking about a big illegality that apart from claiming the money that belongs to me I want the casino to be punished by the competent independent gaming authority... I have lost thousands of euros and it is not fair that they only want to win they have to pay their customers accordingly. .and one more question: how do they let players play without verification for months which is the security because addicts might be playing or worst new kids who are the responsible game? That's all from me and I hope we both get justice and that the casino in question is punished..

Clearly I really need my money and I hope you can help me as so far in my case and thank you very much.. it is very important casino Guru for all players who have similar cases..