Rabona Casino - general discussion (page 8)

Hello, the whole thing lies on the verification and only when you pass it successfully you will be allowed to withdraw. I saw that you have opened a complaint with us, but it should be added that we give casinos 14 days to resolve such a process. If nothing is achieved by then and you are still not verified our team will investigate further and try to contact the casino. So hopefully by then things will be moving in the right direction and you will be able to make a withdrawal. 

Anyway, as far as the verification itself and if it is not finished, is there any more documents to be provided or were there any rejections ? Or is the casino just checking them all the time and you don't know anything yet ? 

I see that the complaint is still open and I firmly believe that everything will be resolved fairly in your case. I will wish you the best of luck. ☘️

Good morning

This verification process started on March 4th, what I don't understand is the delay and why they don't request the documents all at once. The documents are accepted but pending verification. Since the day the verification started, the games have not opened and are giving errors. I think they are preparing to stretch it as long as possible until 90 days and then delete my account with the argument that I haven't played for 90 days.

Good morning Jairo again,

my account was accepted and verified I have now received the communication but I tried to withdraw €500 and I am blocked, what can I do? 

Have you asked why the withdrawal transaction has been blocked now you are fully verified? 😔

Did the casino also tell you why your withdrawal is blocked when you are successfully verified ? 

I would also definitely mention it in the complaint, because it is quite important information. The best thing would be for the casino to reply and for us to know the reason for this situation. 

Try to ask if possible and let me know.

Good Evening. Because it's a casino that only wants to take money.. I hope we get justice.. personally if I don't get justice I will advertise on all social media.. if it's not to pay her mistake for €1,850 which for me is a lot but for them nothing then I want them to be punished exemplary.. I wish you success..

Yes, I asked, I'm waiting for an email from support.

Yes

I sent an email to support, I want to chat, I don't know

In a word GREED!! motivates them you are just a name not a person who deposits, it's an unfortunate side of some internet casinos registered in Curacao where there is no real rules and regulations to keep them honest. You still have to wait and see what the team here can do it's a small hope.

This is what we expect.. just like you said greed! imagine the day before when I closed the first account I lost 1,250€ in fact it is not my winnings but a small part of my losses.. I am a player and I know that we always lose, but no and this is unfair and illegal!! we hope to casino Guru

About 6 weeks ago I wrote a piece on here predicting problems for customers getting their money because of the amount of spam casino traffic I was getting everyday. I said that there are too many small badly licensed casinos and not enough customers to give them all the profits they need to fulfil their obligations when it came to paying out relatively substantial amounts of money. From the post I'm seeing here it seems to becoming the case. They are fine taking deposits even customers from restricted countries. I still hope you get your money either through a direct payment or because of Casino Gurus intervention. It used to be the fact that in the long term= THE CASINO WILL ALWAYS WIN now there is the added danger of the casino may RIP YOU OFF, so my advice is if your not Gamstop then find a fully licensed casino where if they fail to pay they are made to, as well as being fined or even losing their licence.

Very nice and optimistic message.. thank you very much and all of Casino Guru... We hope to get our money one way or another and that people don't play in such casinos we did it we hit it we hope to we deserve to be blacklisted by us and other customers..

To many sharks not enough fish! I just deleted and blocked about 20 new casinos on my text and that's in less than 10 days if Rabona don't pay you and M I will give them 6mths along with all the other rogue casinos. It's becoming all too common on here good people being fleeced for their winnings. Read up on Jokabet and others on here struggling to get paid

I didn't quite understand MI what is it? We want to get what we are entitled to it is illegal and they should be punished.. we are glad that you are helping us and being close to us.. they can't just take our money, and I don't know how long the case will take to get the money from the bad casino, can the Guru team convince them so that we can come to an agreement with the casino in question to end this story that we are tired of and we want it to end? Can casino Guru or any relevant authority convince them to pay us or they will be fined?? It's soul destroying and we need our money.. thank you very much..

I meant M for Margarida. Only time will tell now if you both get paid 🤞

Do we have hope? Or are we fighting for the self-evident in vain?

Wait now until Casino Guru have contacted them that's all you can do I've never won anywhere near €5000 that's big money and it must be playing on Magrigrada's mind as well as your €1850 I won €2000 once took 7 days to get it from that particular casino and couldn't relax until it was in my account. Unless they payout voluntarily you gonna have to get on with your lives until there is a resolution one way or the other.

I also firmly believe that everything will be resolved fairly. I saw that your complaint will be further addressed by Jozef and I assume that the casino will be contacted and we will see what position they will stand. 

I wish you the best of luck. ☘️

Okay, so I wonder if you'll get an answer. If you do, don't hesitate to tell me what you found out, because it's pretty important in this situation.