Rabona Casino - general discussion (page 9)

Thank you very much and I really believe it.. he had a day to answer me from the sidelines and now my complaint has gone back to 6 days.. I don't know the reason..

Nothing yet

😩

It was actually caused by transferring your complaint to other person, as Veronika wrote. It is because Jozef needs to gather all the information regarding your case and only afterwards he will be able to get to you. Please understand that our complaint team is dealing with lot of complaints on a daily basis, and they need to take each of them individually, in order to offer the best help to every player.🙏

Thank you very much... Be well, I hope I am justified..

I also firmly believe in it, but I won't get ahead of myself yet, because it is always important how the complaint will end. I will wish you a fair solution. 🤞👍

Have you taken up my complaint? How much time does it take for my case? Thank you very much for your help..

Josef has taken over my case

In your complaint on the top right there is always a timer that each side has to answer. It's a week, but of course our team always tries to answer sooner, of course Jozef now has to go through your case to understand everything well and he will certainly get to you as soon as he can. 

You will just have to be a little patient. 🙂

Good evening. The time for a response from the casino has just expired and they have not responded. In this case what do I do I'm still waiting for them to answer? Is there a chance they never respond? Thank you very much..

Geia sou. Right now there is nothing much you can do, actually. The time for the casino to reply has been extended by 7 days, as it is really important for your complaint to get some information from them. Hopefully they will get in contact with our complaint team, so your case can be resolved soon.🤞

Although I am no longer hopeful as I don't believe they will respond, thank you very much for everything..

Hope dies last, so as long as the case is not closed there is always at least some small chance. I hope we will get some answer. I'd be happy for you. 

now they cancel withdrawals without our authorization

Rabona is a shame

thank you very much but hope is already dead because the casino is not going to respond to my complaint, they are thieves, and I hope at least they will be punished with black points and people will never register them, I where I can on all social media I will advertise them..

And just say that it's a shame, they are thieves and frauds..

I definitely recommend not to do anything with the money and even though I know it's complicated, wait for our team to try to help you. The complaint is still open and since as Nick mentioned that the casinos have 14 days to send you the money, we will have to be patient. 

Anyway, did you try to send an email or write to the live chat to find out why your withdrawal was rejected?

If they don't try to resolve the situation they will surely get black points. It also occurred to me that if this situation cannot be resolved, our team will probably advise you to appeal to the authority. I would still see the point of writing there if they don't respond to our complaint. 

But we shall see. 

At first when it means what can I do??

After not responding for two weeks I think the issue is final and I should stop dealing, now what you are saying to appeal to the beginning I do not know and thank you for your interest..