QuickWin Casino - general discussion (page 4)

Good day to you!

Fair point. Waiting for the good news 😉🤞🤞! Thank you for keeping us posted.

Good evening everyone, I have a huge update! They credited my ascension normally and at the time they said! (With a small delay of one day) The important thing is that finally no KYC identification was needed! Thank you for your help !

Now that's a perfect message. I'm glad you finally managed to resolve the situation regarding this and I hope you won't run into similar situations in the future. 

I wish you the best of luck. 🙂

Hello Ryan, I'm happy for you!

Did you receive an email confirming the transfer?

Unfortunately nothing has happened for me yet, I was told something would happen by 5:00 p.m., otherwise I should contact the live chat again.

Hi HGG95 yes I received the email and right along with the email I received the money! I hope you get your winnings soon!!

It's nice to see players supporting each other and wishing positive things for themselves. 

But I wanted to ask you, will you stay with this casino after this experience ? What did you like about it when you played here ? I'm just asking out of curiosity, because I like to see feedback from players. 😊

Of course I will continue to play at the casino, the positives are that no identification was needed, that there are many options of games from top providers! The only negative I can find is the slight delay in uploads, but that's not a big problem!

Unfortunately nothing has happened for me yet.

When I ask questions in the chat I always get the same copy-paste answers and then I'm logged out and the chat ends.

I don't think I'll continue playing there.

Update: Verification has now been activated and I was asked to upload my ID card and a selfie. After I have done that, I should now wait for the result of the check.

Let's hope this slight deficiency won't grow in the future and that you remain satisfied there!

Have a good one!

Hello.

Taking it step by step, I see. As long as progress is eventually achieved, I will remain optimistic.

This casino obviously pays out, but I completely understand you would appreciate greater speed. Hold on!

Passing the KYC verification pushes you toward a happy ending significantly! 🤞🤞🤞

Hello, thank you for the encouraging words.

I was verified relatively quickly after submitting my ID.

I hope that the payment will be made just as quickly and I will keep you updated!

Update: The email arrived and with it the money.

However, I won't make a deposit here again.

I am now withdrawing my complaint and will give an appropriate rating.

It's good that everything worked out well in the end and the casino was able to verify you and you got your money. I think with your experience you made a relevant decision for you and based on what you wrote you will avoid the casino. 

However, I would also like to commend you for updating your complaint and I would like to point out that a complaint cannot be withdrawn just because you have received money. Anyway, I will look forward to your review of the casino.

Just out of curiosity, is there anything you were satisfied with in the casino ? Alternatively, do you have a favorite casino that you like to deposit at ? 🙂

i have maybe a silly question for the quickwin casino representative

do you ever send money to new player without verification? or Do your casino process withdrawals without verification?

why are you preventing us from uploading our documents

its been 5 days that i have requested a ridiculous amount for a casino and it's still under pending / waiting?

contacted support 3 times to ask them the following:

Support:

I am happy to confirm that your withdrawal is in queue for processing by our Finance Department.

We aim to process withdrawal requests in about 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. Once the withdrawal is processed, you should receive an email from the Finance Department. Is there anything else I can do for you?

Me: yes sure

i have requested in a previous chat with the support to provide me with what is needed to verify my account in order not to have my withdrawals delayed. and they said that i did not need to verify my account and that i will not be asked for these documents can you confirm please?

Support: Yes, 

Please note that any required documents for verification must only be submitted via the website using the document verification tab. You can find it in the "Settings => Verification" section of your account. However, after checking your account, I see that verification is not needed at the moment, so no documents are needed. If verification is initiated in the future, you will be able to view it in the Verification tab of your profile, which will then show as "Verification Required" and you will then be able to upload the required documents.

Me:

in your experience did your casino ever processed a withdrawal to any new player without verifying him? isn't the verification mandatory? for withdrawals?

Support:

Thank you for waiting, I cannot see any request for verification of your account at this time, however, we will contact you if anything is needed in the future.

Me:

i do not want to wait for someone to contact me!

i am now here with you, if to process my witdrawal i will be blocked for a future verification i want to do it now

Support:

If you are not asked for verification, it means that you do not currently need it to withdraw.

Me:

thanks a lot because i might be travelling tomorrow and will not be able to provide verification starting from tomorrow for a month or so. i wanted just to make sure that my account has no problem. thanks again

Support:

If that is all, I will proceed with ending our chat session for now, however please feel free to contact us again with any further questions. Have a great remainder of your day and enjoy your time on our site!

So i am still waiting to see what will happen with my withdrawal request

Now since i requested a withdrawal, my reload bonus was cancelled... well ok i won, so no need for reload!

my 20 free spins in my account suppressed as well 🙂 how nice from them

and my next 180 free spins that i was supposed to receive over a period of 10 days have been cancelled

after contacting the support about this particular issue, they advised me to contact them in a month or so when someone will have the time to look at the thousand withdrawal requests they receive everyday and pause them to request verification documents they prevent you from providing even if you ask for!

i am not sure on what business model they are basing their withdrawal process, but for me as a player knowing that i loose 19 times over 20, i feel that the least you can do is to allocate someone beside renting a gaming software to provide the only ACTUAL service you are providing once every 20 sessions... that is the withdrawal request!

Finally any idea how they went straight from 3 to 9.4 in the trust index in 3 months with this amount of complaints?

Hello,

Verifications sometimes take quite a lot of time, especially when the casino employees are busy. That's a common issue in various casinos, but it shouldn't take more than 2 weeks. If it take more than 2 weeks, feel free to submit a complaint through our website.

Anyway, it seems the casino's rating increased by a lot! I checked the rating history in our back office and you're right. I'm going to contact my colleague from the Data team and ask him for more detailed explanation since I'm curious as well 🙂

Hi Daniel

Thanks for your reply and feedback 😉 not worried about getting or not getting paid!

just pointing that an online casino, except renting some software and obtaining some licenses prior to opening, have noting else to do!

as a player i only request them to be here when i want to withdraw!

can they allocate more "employees" for the withdrawal and verification?

having 2 or 3 guys on a live chat in really not that hard, especially that they do not anything else then suggesting you deposit an amount to get a bonus (i call these Sales )

Now knowing that they prevent you from verifying your identity when you request to

That they do not check any withdrawal request prior to 5 business days minimum, to probably cancel it refund your account and ask you to upload verification papers

No emails for deposits neither withdrawal requests

Any casino that tries to push you into reverting withdrawals, limiting basic services accesses like uploading verification documents that are mandatory should be Highlighted by the community. there is enough serious and well established casinos out there to avoid this kind of casinos i think

I would not give them such a high rating, but then it's just my personnel opinion. appreciate the community help again

while writing this message i just verified, they credited back my account (cancelled my withdrawal request)

didn't receive any email yet, just requested the same amount to be transferred to my credit card

and they still do not require verification!

Quick update 🙂

me: hello, can you check my account please? i have requested a withdrawal a week ago

today i found that it has been cancelled! so i asked again for the same withdrawal

any idea what is happening please?

support: t This seemed to be due to payment providers technical error. Your withdrawal will be processed in th nearest time. We apologize for the inconvenience.

me 🙂: thanks a lot, can you please leave a note on my account for the withdrawal to be processed in priority over the other requests? indeed i am afraid to have to wait another 5 business days in order to have the withdrawal processed?

Support: I can leave a note but I can not make promises in regards to processing of withdrawal.

Me: thanks a lot for this, i am just trying to have it processed before the weekend

wanted to double check as well, your casino do not require any verification right?

also can you please provide more information on when did the error occur? was my request processed by the payment team and then the error occurred at the payment provider side?

because under my account i can't see anything. i can't even see my original withdrawal date

i am also trying to avoid to wait over the weekend to have someone ask me for verification papers. especially if these are mandatory!

Support:

This error occurred after the processing and it was reverted back after that.

So basically their payment provider are so quick that they revert back the payment as soon as it's processed it doesn't take 2/3 days to reflect on your credit card account they catch it straight and bounce it back 🙂

AND This is when the financial department intervene 🙂

rather then re processing your withdrawal request and doing his job, they decide to put back the money into your casino account!

this is complete HYPOCRISY! sorry for the inconvenience support says and can't promise anything to do something about their errors! so completely useless support as well.

Shut! no email regarding the incident, no explanation, complete DISRESPECT of the player!

looks like a common practice at this casino now!

i do not play at a casino to hear them tell me let's wait and see!

I would love to read where in their terms and conditions it's stipulated that if you deposit in their casino and take advantage of their welcome offer : 200 free spins (20 each day over a period of 10 days)

That if you win and withdraw an amount you are no longer eligible to get your daily 20 free spins!

that's another issue they have.. anyway

When you start to have the feeling that they are telling you anything and everything just to get rid of you!

Will keep you guys updated on what happens after the weekend.

Hi jimtheglide,

Thank you for your insight. In July, the casino had a safety index of 3 due to a serious unresolved complaint and questionable conditions. As a result, we considered the brand to be not fully safe. However, after the casino team saw our review, they promptly resolved the complaint and cooperated transparently in every complaint. Additionally, we had a productive discussion about the previously questionable conditions, and they thoroughly addressed all our concerns. During this period, we also discovered that they are related to other reputable brands. This relation significantly boosted their safety index, as launching as a solo brand in 2023 would have resulted in a much lower index. After updating and recalculating everything, their safety index increased to 9.5. While situations like this are not common, they do occur occasionally.

I hope this clarifies things. Please let me know if you have any questions.

I wonder whether you confronted the support with this..:

1- "So basically their payment provider are so quick that they revert back the payment as soon as it's processed it doesn't take 2/3 days to reflect on your credit card account they catch it straight and bounce it back 🙂

AND This is when the financial department intervene 🙂"

and also, with this:

2 - "I would love to read where in their terms and conditions it's stipulated that if you deposit in their casino and take advantage of their welcome offer : 200 free spins (20 each day over a period of 10 days)

That if you win and withdraw an amount you are no longer eligible to get your daily 20 free spins!

that's another issue they have.. anyway"

Care to ask at the casino, I mean, any insight is appreciated, since I can't ask on anyone's behalf, I guess this "privilege" remains yours 😀.