QuickWin Casino - general discussion (page 5)

Quick update!

This Casino is a real joke!

they reverted back the amount to my account for the second time after 6 days form the second withdrawal date!

new chat with the support

me: yes i have a huge problem can you check my account?

Support: How can I help you?

me: can you look into my account and please check what is wrong?

Support: I do not see anything wrong

me: its a huge problem with the withdrawal process, its been 2 times i request a withdrawal , wait a week and see the money reverted back into my account

the first time the support told me that it was an error with your payment gateway

that sent me the money and for some reason reverted back to my account

then the financial department decided to ignore my request and putted back the amount into my account

i requested for a second time and again!

Support: As far as I can see withdrawal was cancelled. I advise you to use a bank transfer the payment method. This one usually works

me: yes indeed this is what i requested both times!

support: The payment method where you need to put IBAN?

me: yes twice.... where is the financial department ? why don't they send an email?

what is the problem please? can you transfer me to the financial department?

support: I advise to try it once again, if will not works kindly contact us back and we will check it.

me: no, this advise will not help, i need real help. as you have absolutely no idea what is happening, you are unable even to see what payment method i requested my transfer to be sent to

support: Thanks for waiting, your request has been sent to the financial department, once is checked you will be informed via email

me: can you please put me in contact with someone that can tell me exactly what is happening with my withdrawals?

me: can they reinitate the withdrawal ? i am tiered of doing this and waiting 5 days to see the money back into my account without any email from your financial department?…

my iban is correct ! where is the problem please?

support: Can I help you with anything else?

me: yes my questions if you can answer them

support: As I mentioned above, your request has been sent, once is checked you will be informed via emal

me: and then i asked the following: can they reinitate the withdrawal ? i am tiered of doing this and waiting 5 days to see the money back into my account without any email from your financial department?

and you did not reply to this

me: can you please also send to my email a copy of this request please? that you sent to the financial department?

support: If you have more additional questions you can contact support@quickwin.com

me: can we also ensure that this withdraawal request is treated in priority please?

me: looks like you doesn't want to add anything more to the financial department... i will contact the support by email

so what do you guys think of such a casino? will ask for the withdrawal for the third time and wait another week... this is starting to hit on my nerves!

they are not even answering my questions clearly!

do you think it's a proper way to handle withdrawals?

what do you guys advise?

so i took some time to write an email

wanted to check with you guys if it's my right to request proofs for the transfers as they stated that they did transfer the amount and that it has been returned.

Hello

This email is intended to the financial department, not the "support" that is inexistent

the lack of respect that you are showing me is beyond acceptable!

It is very important that you answer every single question as this issue is currently discussed here:

https://casino.guru/forum/casinos/quickwin-casino---general-discussion/4#post-71518

Please note that I will make sure to make you the correct advertising just by explaining my experience with your "casino" if we can actually call it a casino!

My first question is regarding the name of the casino: why is it called quickwin while your financial department does not process winnings? What is exactly quick at your casino?

I have requested 2 weeks ago a withdrawal from your casino, after waiting for 5 days my withdrawal was reverted back to my account.

I have opened a chat conversation with the "support" that told me that your payment processor initiated the transfer and that it has been returned to the casino because of an error. (I have a chat transcript for this)

I would like you please to provide me with the proof of this transaction. Featuring the date, my IBAN, and the reason it was rejected (because to my knowledge, once a wire transfer initiated it takes weeks to revert back!

I asked for my withdrawal to be processed in priority, as your payment processor made an error from his side, so that my second request does not take another 5 days to be "processed". My request was completely ignored. - Why? 

- When did the second withdrawal request was processed and can you provide proof for this?

- Who allows you to cancel a withdrawal that has a full clear IBAN?

- I did not receive any email from your financial department. Why? For the second time?

Finally can you please point where in your terms and conditions it’s stipulated that if player registers at your casino, deposits, opt in for the 200 free spins (supposedly credited daily for a period of 10 days)

It is written that if he wins the first day , he forfeits all his future free spins?

Hi, I read your emails, which were quite extensive. In this case, I would recommend that you file a complaint and our team would try to help you and look into the situation in more detail. In the email you sent you say that you have already waited 2 weeks for a withdrawal and that is enough time to get at least a reasonable answer, which has not happened. 

So the most sensible thing to do, as I mentioned, is to open a complaint here on this link: https://casino.guru/complaints/all

Can you update us on further developments please, or if the casino writes or gives you new information ? 

Hello! Allow me to briefly summarize my impressions in one reply. I doubt a third or sixty-seventh attempt to withdraw the very same way you had done before is a proper suggestion, because I, for example, do not know why it was rejected in the first place. I bet you do not either.

The lack of communication on the email level is also a mystery to me. I understand the staff is probably busy or lacks the knowledge of how to respond! I'm just thinking aloud, though...

But ignoring emails in this situation is a bad thing to do, and I perfectly understand your feelings.

May I know for how long you have been trying to withdraw, please? If I missed that, I'm sorry, kindly remind me.

FOR 2 WEEKS I HAVE EARNED 1400 EUROS AT QUICKWIN AND THEY RETURN THE MONEY TO MY ACCOUNT AND THEY CLAIM THAT I ENTERED THE WRONG IBAN .. HOWEVER THE IBAN IS REGISTERED WITH A COPY AND PASTE FROM MY BANK. THEY HAVE TAKEN ME OUT OF MYSELF THEY ARE ASKING FOR IDENTIFICATION WHICH I DID, THEY ASKED ME AGAIN TO WAIT I'M TRYING THE PROCESS AGAIN AND THE SAME AGAIN FOR THE IBAN..I'VE SENT THEM 10 EMAILS AND THEY DON'T REPLY.

Hi, I moved your post under the casino in question. 

However, if your situation has been going on for two weeks and it's still the same song over and over again, I recommend filing a complaint. I am attaching a link where you can open it: https://casinoguru-gr.com/parapona/ola

What do you say, do you think it's worth a try ? 

hello all and thanks for your suggestions regarding the complain filing

but sincerely i do not want to make you loose your time as well

the original amount was 156 euros... yesterday after they reverted the amount to my account i played a little and lost 106 euros; (exactly what they wanted) still i have requested for the third time 50 euros to be transferred to my account...

money is not an issue, i loose thousands every year, i just want to make sure they get the correct advertising for what they are doing to me and other players. What bothers me is that they think they can tell you to fuck off! in a nice way.

how can i attack them legally and request proofs of transfer? i have chat transcripts as well

the impunity of some casinos online is just too much; who can make them accountable for all the breaches of the terms and conditions they have and for playing around with the withdrawal process like this?

having the community intervene for my case will not solve the hypocrisy this casino is practicing.

my clear goal is to change back their rankings to 3! exactly where they should be. because they do not deserve us as customers .

Sincerely if everyone that is trying to withdraw from this casino is treated the way we are treating us a new full review of this account even if they are related to other casinos

i will start looking into other gambling communities to showcase my issue with them

and will keep you posted as well once their financial department reply

i am sure that they will not provide any proof of transfer though!

Hi Radka, it's been almost two weeks by now.

reverting desposits into accounts with no reason is just non sens

and when you ask for the support they reply: i see that your withdrawal request was cancelled 🙂

it happens that i see it as well 🙂

now the reason for both me and their support for seeing this request cancelled is the real mystery!

the lack of explanations as well! imagine their support is trying to know why it has been cancelled and they can't answer that question!

who can?

quickwin reprenstative? still alive? and would love to know what is quick at this casino 🙂

2 weeks ago i managed to convince fatbosscasino that their terms and conditions were wrongly written in my language

i had 500 euros withdrawal that came from free spins

they decided to release 100 euros max (according to the free spins terms and conditions)

i kept going back and forward with them explaining the errors in their terms and conditions that they ended by recrediting my account with 300 euros!

and changed their terms and conditions!

Hello!

Well, I feel I lack the power to help you out; we would really need the rep for that... I'm sorry.

As Jaro suggested, the complaint is actually the last option we have for you. Don't worry about time management; we aim to get familiar with the casino's practices and this complaint feature is worth the time. 🙂

But I appreciate your attitude 🙌

So due to your stubbornness, others won't fall from the same cliff! That's worth a lot, thank you for that.

🐱‍🏍✨🙌

They should definitely apologize!

If you want to respond to someone in particular, use the "reply" button, the player will get a notification and the thread will be easier to navigate. 

Anyway, I think that even a 300 euro recredit is quite nice and the changed Terms and Conditions also look like a sufficient solution for me. Unless you meant your reply to the last posts. 

Have you ever played here too ? 

Good evening, I personally played for the first time at this casino on Sunday 9/10 and I withdrew €503 and I sent them how many days it takes for the money to enter the account and they replied 1 to 3 working days... Finally the money entered today as they told me!!!

Hey. It's great when a casino delivers what it promises, because it adds credibility. 

However, did you also pass the account verification without any problems ? How long did the process take ? 

Good evening, no verification I didn't do, I told them if I need to do it and they said it's still not necessary!!!

It was exactly the same at 22bet, after 6 months they asked me to verify the item!!!

I clearly understand and I was asking out of curiosity. I suppose you'll have to verify with the casino eventually, but obviously it wasn't such a big win yet that you needed to. So when you reach the account verification stage, can you let us know how it went for you ? 🙂

This Casino is a scam, I put in approx. $300 and had a considerable win on the slots.

Since then they keep refunding my withdrawal's (of which you can only withdrawal $800 at a time)

They continually claim you have put wrong payment details which is incorrect, they don't answer emails , they don't do verification. Their chat hosts are very difficult and unfriendly, they will not put you thru to their finance dept.

Keep away, I have given up hope of ever getting a cent back from these frauds

Hi how long has your situation been going on if I may ask ? Did you play with or without the bonus ? 

However, have you asked the support what is wrong with your payment details ? Let me know so I know more about the situation. 

Good evening, no bonus at all , I deposited a few lots of $100

I have asked several times by live chat and emailing support what the exact issue is, they cannot give a answer, all I get is a generic email everytime they reject my withdrawal saying my "bank details are incorrect" and they refund my money back into my account without explanation

This has been going on everyday for nearly a week now....