QuickWin Casino - general discussion (page 6)

I understand and therefore I think it is not right if the casino cannot give any normal answer and keeps repeating the same thing over and over again. We give the casino 14 days to resolve the withdrawal request, but in this case I don't think it's right if the casino doesn't react and doesn't make any effort to resolve the situation. 

However, if your situation continues, be sure to let us know because I see a complaint in sight.

Will that be possible ? 

Yeah, not sure what a complaint will do though

rejected again for the 7th day in a row...exact same email....i have written about 5 emails and not recieved a single reply back

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Dear XXXXXXXX

We would like to inform you that your withdrawal request in amount of 800 AUD has failed to be processed successfully.In order to successfully process another withdrawal request for you, please follow the instructions bellow:

Please, resubmit withdrawal with correct bank and account details

If you have any additional questions, please do not hesitate to contact us via Live Chat.Best Wishes,

QuickWin.com Financial Department

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pretty much about to give up, this casino is a scam

I should add, i have also tried to withdrawal using both EZEPAY and using coins but they reject that straight away ....you you have to use method you deposited with (bank transfer) and I have already explained how they have rejected that 7 times now without any explanation

don't go near this casino people

My friend, withdrawal by BANK TRANSFER, are you making a withdrawal request? If so, are you sure you put in the right information? Did someone make a mistake that you haven't noticed and they cancel your withdrawal!!!

I personally, 2 times when I won €500 and €680, I made a withdrawal request with BANK TRANSFER and in 3 working days they deposited the money...

Hmm, that's pretty weird. And did you try to contact the live chat as recommended by the casino ? Did the chat tell you what the problem is with your request, or what wrong information you are providing in the account details ? 

As far as the complaint is concerned, we will try to help you if the situation becomes too difficult. So please continue to update. 🙂

They also dont give me my money. I deposited with visa card but they dont have as withdraw method. So i tried witb bank transfer with my IBAN. They canceled my withdraw and they told me to try again. I know that they play with me until i lose my patience and play the money. Can someone help me please?

Hi, did you ask the support if it is ok to withdraw via IBAN transfer ? How long has your situation been going on ? Let me know so I have a better overview.

Have you tried with BANK TRANSFER?

1-3 working days

I put an additional €3 for a charge to the national bank, for example if I want to withdraw €200, I prepare a withdrawal of €203 to get exactly €200

Now I don't know what the other banks charge.

Yes I saw your post, it didn't take you long to withdraw it by bank transfer, but I replied to ntozgeo3. 

anyway, thank you for sharing your experience and for trying to help. 🙂

Thank you very much!!!

Also, as many times as I made withdrawals ready, I immediately received an email from QuickWin that said you made withdrawals ready for e.g. €200 and it is being processed!!! Do the children who do not accept their withdrawal receive this email? Because if not, something goes wrong!!!

Hm I don't know, let's see if they will write us something about it, if they got an email or not. 

Well, did you always get one when you made your withdrawal ? And what did it say ? Confirmation that the withdrawal was sent ? 

2 times when I prepared I received an email saying that you made a withdrawal request of €403 and below a photo with the bank details I had entered and after 3 days I got the money!!!

I understand, so I wonder if the other players have the same. We will have to wait for their answer. Anyway, thank you for the information. 

Yes, the other players must tell us, because if they don't receive an email, something went wrong and the withdrawal doesn't go through.

all you get is a generic email, stating your withdrawal details are incorrect, without any specific information

i have written to them 7 times asking for specific information, and received none, zero,nothing....

i have used a lot of online casinos in the past and never had a single issue with withdrawing

this casino does not even ask for verification.......

Yes, we have already talked about this. I don't understand why the casino can't answer and it's a mystery to me. 

However, you did the right thing by filing a complaint, but I have to point out that we give casinos 14 days to resolve a withdrawal. 

So we'll see where our team gets to and hopefully your situation will be resolved as soon as possible. If you have something new could you let us know ? I'll be waiting.

after 10 days this casino has finally started making small payments of $800

I'm happy for you. That's always a good sign even though I'm sure you'd like to get your winnings faster, try to be patient. How much did you win in total? I'm just asking in order to figure out how long it will take to get the whole amount if they send only 800 at a time.

So I had a issue when i deposited on the Quickwin casino, they charged my bank account the deposit but never0 added it to my casino account. When I asked about it I was given the run around for 3 days, was ttold that some one would get back to me in 6 hours and nothing. Then when I queried it I was told I never deposited any money into the account and my bank statements were wrong, even though the payment was clearly seen to come through on my casino transaction history, when I questioned again, I was booted from the site and then tthe next time I logged in my transaction history was gone and not accessable. So I asked why that has happend, then I was kicked from the site again and this time my account was disabled, and I then charged another $100 by the casino. I can't login into my casino account now as it has been disabled, i informed the bank and they have said I need to deal with the casino as they cant revese the transaction, and I can't talk to the casino as they have now disabled my account and have banned me from entering the casino, and have now blacklisted me from alltheir other casinos, All because I asked why my money has not hit my casino account, and whe was the deposit, and them basically be told I was lier that it never happened even though it showed in my transaction history and on my bank statement. It seems these casino's cvan do what ever they like which includes stealing from their customers and then accusing them of tthe wrong doing and trying to scam the casinos. So much for Casino regulations, it seems that the law hass no relevance when it comes to casinos, as they act like that the law doesn't apply to them and they can help them selves to their customers bank accounts and take what evr they want, and we don't have any recourse and rights to dispute it, and if we do we face life time bans and permanate blacklisting from any other related casinos, and the banks just follow what ever the casino says .