The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that he received his winnings, so we closed the complaint as resolved.
The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that he received his winnings, so we closed the complaint as resolved.
The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later informed us that he received his winnings, so we closed the complaint as resolved.
On the 29th of August at 1:27 AM, I requested a withdrawal of 500€ (no bonus, all real money). According to your terms and conditions, withdrawals are processed within 3 working days after the application. This has not happened.
Before and after making my request, I asked at least 10 times to be verified. I wanted to know what documents I should submit, the answer was always the same: You don't need to be verified at the moment, if we need anything from you, the responsible department will contact you.
Another support representative told me that not every withdrawal requires verification. Yet another said I could send proof of identity and proof of address to support@quickwin or kyc@quickwin if I wanted to. I did that and also attached my online banking deposits. This was also on the 29th of August!
Despite this, I still can't verify myself, they keep telling me it's not necessary and that my withdrawal is in the final processing stage and so on and so forth. Each support staff provides me with a different excuse. One even told me yesterday that I would receive the withdrawal on the same day, which of course was not true. I seriously question why this casino has such a high security rating. I have read loads of complaints, both here and on Trustpilot (https://www.trustpilot.com/review/quickwin.com), ALL experiencing the same problem. The delays in withdrawals seem to be systematic. It's always the same trick.
Ich habe am 29.08. um 01:27 AM eine Auszahlung in Höhe von 500€ beantragt (kein Bonus, alles Echtgeld). Laut ihren AGBs werden Auszahlungen innerhalb von 3 Werktagen nach Antragstellung bearbeitet. Dies ist nicht geschehen.
Ich hatte bereits vor meinem Antrag und auch danach mindestens 10 mal darum gebeten mich zu verifizieren. Ich wollte wissen welche Unterlagen ich einreichen sollte, die Antwort war immer die selbe: Sie müssen sich momentan nicht verifizieren, sollten wir etwas von ihnen brauchen wird sich die zuständige Abteilung melden.
Ein anderer Supporter sagte mir nicht für jede Auszahlung wäre eine Verifizierung nötig. Wiederum ein anderer sagte ich könnte wenn ich wollte schonmal Personalnachweis und Adressnachweis an die support@quickwin bzw. kyc@quickwin schicken. Das habe ich getan und außerdem habe ich meine Einzahlungen von meinem Online-Banking mitgeschickt. Das war ebenfalls am 29.08. !
Ich kann mich jedoch nach wie vor nicht verifizieren, man sagt mir immer noch das wäre nicht nötig und ich meine Auszahlung wäre im letzten Bearbeitungsschritt und blablabla. Jeder Support-Mitarbeiter nennt mir eine andere Ausrede. Einer sagte mir sogar gestern ich würde die Auszahlung noch an dem Tag erhalten, also gestern, was natürlich auch gelogen war. Ich frage mich ernsthaft wieso das Casino hier so einen hohen Sicherheitsindex hat. Ich habe einen Haufen Beschwerden gelesen, sowohl hier als auch auf Trustpilot (https://www.trustpilot.com/review/quickwin.com), ALLE haben dasselbe Problem. Die Auszahlungsverzögerungen scheinen System zu haben. Es ist immer der selbe Trick.
Dear HGG95,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Dear HGG95,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
The money has now been paid, I am withdrawing the complaint and will leave a review instead.
Thanks for your helpfulness, Casino Guru!
Das Geld wurde nun gezahlt, ich ziehe die Beschwerde zurück und werde stattdessen eine Bewertung abgeben.
Danke für die Hilfsbereitschaft, Casino Guru !
Dear HGG95,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
Dear HGG95,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.