QuickWin Casino - general discussion (page 14)

Good evening!

I played frequently for a month or two on the QuickWin site.

Wide range of slots and live casinos.

I deposited €20, €50, €100... even €500 a day.

Sometimes I lost, sometimes I won, as per the gambling manual.

Never had any problems depositing money.

ALWAYS had problems with withdrawals, first time, second time, third time and so on. Of course my account was all verified with documents and everything.

Since I could NEVER withdraw, everything was credited back to me. And since I could not do anything about the withdrawals, I also waited days or weeks once I made the withdrawal request, withdrawals of €20, €100, even up to €500 of withdrawals.

By winning at the slots, of course.

Everything was credited back to me.. I tried to contact or send emails but never got a response..

I just wanted my winning money....

After months now they are starting to reply to me saying that I can't do anything about it and they are refunding me with €20 BONUS credit.

After a total of about 2 THOUSAND euros of deposits on my part, a little more or a little less than 2 THOUSAND euros.

I would like a refund or I would like to report the site, to ensure that they do not scam others like me... there are those who can fall for it even more than me.

I have never had problems with other sites.

Can you help me in any way? Thank you very much.

I'm waiting for answers!

Best regards.

Hello, I don't see why the casino should cancel your withdrawals or why it should take so long if you say you are verified. Also, if they didn't give you any relevant answer, that's not right from my point of view. 

However, without them explaining why they did it in the first place, I don't think we'll get very far and it's a good thing you opened a complaint because our team will be looking into the case in depth and I'm really curious to see what they find out. They have quite a high safety index so I'm surprised at this treatment. 

But I hope we will know everything in the near future.

If you also have something new, could you please let me know? 

HI!

I don't understand why that site always canceled my withdrawal requests... both withdrawals of just €50 and withdrawals of up to €500...

I NEVER had any problems with depositing, transactions always went well.

I opened a complaint because it's a bit of unfair behavior from that casino.

And reading the reviews of so many other people, who had the same problems as me, I wanted to open a complaint and have a minimum of justice in this regard.

I am a frequent online player, I have several gaming accounts with other casinos and I have NEVER had any problems regarding this.

Quickwin could not even answer why the withdrawals never went through, the department did not give this "information"...

They refunded me with €20 of bonus balance which I don't really do anything with...

I would also just like an answer to why that site doesn't let people withdraw.

Or a simple refund.

I would probably be looking for an answer to this question anyway, but the important thing is obviously to have it provided by the casino because we can only guess why that is. 

So by filing a complaint we will hopefully find out more and see why this happened. 

Did you withdraw using the same payment method as you deposited? 

I tried all day yesterday to find one or more answers from them, they were unable to give me a concrete answer.

Chat assistants.

I just got a response from them telling me that the department cannot respond.

I have always made withdrawals the same way as deposits. When in doubt I also tried to make withdrawals differently, always waiting for the transaction days but nothing.

The casino responded by giving me only €20 in bonus refund.

And this is a very strange thing.

Having also experience on other gaming sites precisely.

First time this happens to me with their quick win.

They don't even have a headquarters and in my opinion it's not even a verified casino site.

Well, that's why I mentioned that the development of the complaint will probably be the most important thing for you right now if you don't get a normal response from the casino. I don't understand that the department can't reply, I haven't come across that very often. Unless there is some kind of investigation of your account, but that is also just a guessing game on my part.

I would also recommend not to play with the bonus and leave it so that no further problems arise.

I believe that everything will be explained.  

I hope something will be explained, so that I don't end up reporting it.

Even just a concrete answer without even a refund would be enough for me.

And if they can't answer me, I would like and am entitled to a refund. Even a partial refund of the deposits I made.

Regarding the bonus balance, I know how they work perfectly, having a minimum of experience in online gaming precisely..

In fact, I didn't do anything with their €20 refund in BONUS balance except playing it for pleasure.

However, we are talking about a little more or a little less than €2,000 in deposits... with ALL withdrawal requests unsuccessful.

Not 100€ deposits..

I hope to do something about this

Good evening, as I mentioned a while ago, I personally never had any problems with withdrawals, in 2-3-5 days the money goes into my account...

Now some people don't get the money, I can't understand it.

The only thing I've noticed lately is that pragmatic games don't get updated.

Hi there.

Even though here on the forum we may have run out of ideas or comments, the most important things are about to come in the complaint. We will be here if you need someone to talk to, but if I have any idea at all, I'd say you deserve a cool, stress-free weekend. Update the complaint here and now 👈 and then try not to think about the casino at least for the next couple of days. What do you think?

Let us resume on Monday or as soon as the complaint provides additional information. You deserve a break, in my opinion.

Thank you for the update. We're great that everything goes well with the withdrawals.

And when it comes to updating the games, I reckon you try to ask the support if there will be any update, perhaps.

Will you try that? Surely let us know what you find out then.