QuickWin Casino - general discussion (page 14)

Good evening!

I played frequently for a month or two on the QuickWin site.

Wide range of slots and live casinos.

I deposited €20, €50, €100... even €500 a day.

Sometimes I lost, sometimes I won, as per the gambling manual.

Never had any problems depositing money.

ALWAYS had problems with withdrawals, first time, second time, third time and so on. Of course my account was all verified with documents and everything.

Since I could NEVER withdraw, everything was credited back to me. And since I could not do anything about the withdrawals, I also waited days or weeks once I made the withdrawal request, withdrawals of €20, €100, even up to €500 of withdrawals.

By winning at the slots, of course.

Everything was credited back to me.. I tried to contact or send emails but never got a response..

I just wanted my winning money....

After months now they are starting to reply to me saying that I can't do anything about it and they are refunding me with €20 BONUS credit.

After a total of about 2 THOUSAND euros of deposits on my part, a little more or a little less than 2 THOUSAND euros.

I would like a refund or I would like to report the site, to ensure that they do not scam others like me... there are those who can fall for it even more than me.

I have never had problems with other sites.

Can you help me in any way? Thank you very much.

I'm waiting for answers!

Best regards.

Hello, I don't see why the casino should cancel your withdrawals or why it should take so long if you say you are verified. Also, if they didn't give you any relevant answer, that's not right from my point of view. 

However, without them explaining why they did it in the first place, I don't think we'll get very far and it's a good thing you opened a complaint because our team will be looking into the case in depth and I'm really curious to see what they find out. They have quite a high safety index so I'm surprised at this treatment. 

But I hope we will know everything in the near future.

If you also have something new, could you please let me know? 

HI!

I don't understand why that site always canceled my withdrawal requests... both withdrawals of just €50 and withdrawals of up to €500...

I NEVER had any problems with depositing, transactions always went well.

I opened a complaint because it's a bit of unfair behavior from that casino.

And reading the reviews of so many other people, who had the same problems as me, I wanted to open a complaint and have a minimum of justice in this regard.

I am a frequent online player, I have several gaming accounts with other casinos and I have NEVER had any problems regarding this.

Quickwin could not even answer why the withdrawals never went through, the department did not give this "information"...

They refunded me with €20 of bonus balance which I don't really do anything with...

I would also just like an answer to why that site doesn't let people withdraw.

Or a simple refund.

I would probably be looking for an answer to this question anyway, but the important thing is obviously to have it provided by the casino because we can only guess why that is. 

So by filing a complaint we will hopefully find out more and see why this happened. 

Did you withdraw using the same payment method as you deposited? 

I tried all day yesterday to find one or more answers from them, they were unable to give me a concrete answer.

Chat assistants.

I just got a response from them telling me that the department cannot respond.

I have always made withdrawals the same way as deposits. When in doubt I also tried to make withdrawals differently, always waiting for the transaction days but nothing.

The casino responded by giving me only €20 in bonus refund.

And this is a very strange thing.

Having also experience on other gaming sites precisely.

First time this happens to me with their quick win.

They don't even have a headquarters and in my opinion it's not even a verified casino site.

Well, that's why I mentioned that the development of the complaint will probably be the most important thing for you right now if you don't get a normal response from the casino. I don't understand that the department can't reply, I haven't come across that very often. Unless there is some kind of investigation of your account, but that is also just a guessing game on my part.

I would also recommend not to play with the bonus and leave it so that no further problems arise.

I believe that everything will be explained.  

I hope something will be explained, so that I don't end up reporting it.

Even just a concrete answer without even a refund would be enough for me.

And if they can't answer me, I would like and am entitled to a refund. Even a partial refund of the deposits I made.

Regarding the bonus balance, I know how they work perfectly, having a minimum of experience in online gaming precisely..

In fact, I didn't do anything with their €20 refund in BONUS balance except playing it for pleasure.

However, we are talking about a little more or a little less than €2,000 in deposits... with ALL withdrawal requests unsuccessful.

Not 100€ deposits..

I hope to do something about this

Good evening, as I mentioned a while ago, I personally never had any problems with withdrawals, in 2-3-5 days the money goes into my account...

Now some people don't get the money, I can't understand it.

The only thing I've noticed lately is that pragmatic games don't get updated.

Hi there.

Even though here on the forum we may have run out of ideas or comments, the most important things are about to come in the complaint. We will be here if you need someone to talk to, but if I have any idea at all, I'd say you deserve a cool, stress-free weekend. Update the complaint here and now 👈 and then try not to think about the casino at least for the next couple of days. What do you think?

Let us resume on Monday or as soon as the complaint provides additional information. You deserve a break, in my opinion.

Thank you for the update. We're great that everything goes well with the withdrawals.

And when it comes to updating the games, I reckon you try to ask the support if there will be any update, perhaps.

Will you try that? Surely let us know what you find out then.

The Quickwin casino sent me an e-mail: "I have got 200% bonus if i deposit"

I deposited, i get the 200% bonus, and i won on slots some money! BUT, while i played, and wagered, suddenly the total bonus amount is dissapaerd! The casino said: "administration decision" Absolutely not correct, they send me e-mail, and i deposited, and get bonus, and while i won, and wagered, they delete the total bonus amount!

This really doesn't look fair at all. Have you finished the wagering of the bonus?

Did they say anything specific or just that it was an "administration decision"?

Not, i didnt/couldnet finish the wagering! I got 75 eur bonus for the deposit, my bonus amount was 170 eur when the casino just deleted that (while i played/wagered) without any explain! Nothing specific, just "administartion decision"!

I played only on eligible slots with bonus under 5 eur / spin! (I know his T and C)

That is really a shame. They should at least explain it well.

Try to ask for some other bonus for your deposit then, at least.

What do you say?

And maybe write about your experience in a user review for this casino. It surely is important information for others.

I wouldn't advise anyone to play at this casino! They say it takes 72 hours to process withdrawals but mine has been pending for 15 days ! The chat never wants to know, it always gives the same automatic answer ... I would like to know how the casino guru can give this casino a score of 9.8 !

Hi, sometimes it happens that the casino pays a player longer than necessary and I can see that this is the case. I was going to ask you if there was a reason for that, but I see that you didn't get one and it's probably the same song all the time. What did they tell you? 

We give casinos exactly two weeks so it's good that you lodged a complaint and we will try to help you. Players usually get money from this casino but sometimes it's probably later than they would expect. So if nothing changes, then we will contact the casino. 

This casino is a disappointment! They always say the same thing and the response is always automatic, they are not even able to talk to me personally. They copy paste the same message every day ... they say that the payment is late, but not to worry that they have already contacted the department to speed up the situation ... 16 days have passed and nothing ... very disappointed ...

I sympathize with you and I hate to say it but we will have to wait and see how it goes. There is nothing else to do and by the time we contact the casino I believe you will have the money by then. 

But I don't want to make any promises because I don't know when they plan to send you the money. 

Hopefully you will have an update next week.

The truth is that 19 days have passed and nothing ... I complained here and the casino guru said he could only help after 14 days ... as soon as 14 days had passed I updated my complaint to inform him that the deadline had passed ... even so, 19 days later and still no one has come to help me with my complaint. Without the help of casino guru I will never see my money, because this quickwin casino is not trustworthy ... I just ask, since there are many cases like mine, how come you give 9.8 security rating ... all askgamblers system, trustpilot quickwin casino has very very very bad security rating , full of bad reviews ... I decided to play because here it had 9.8 security rating, but I already regretted it .

It's just that we also have certain procedures that we follow. It's been 14 days and I agree with you, although weekends and holidays don't count to be honest. 

Anyway, if you file a complaint on the 14th day when you are waiting for money, we have to find out something from you too. When our team finds out what it needs, that's when they contact the casino. We can't go and contact them as soon as you file a complaint because you're waiting 14 days. I know that's quite a lot, but we have to go in there with something in hand to make a case. 

Besides, your complaint is not the only one and we have several hundred or even thousands of them. So it's not possible to answer every player right away. That's why I said you'll have to wait and be patient.

But still, I saw that you have already received the money, which makes me happy. I hope that everything will only get better from now on.

Take care.