QuickWin Casino - general discussion (page 15)

I am writing to express my great dissatisfaction with my Quickwin account. Although I am blocked by AOSIS and have an official document confirming my blocking, my account remains active and I am allowed to make deposits and play. This violates consumer protection guidelines and gambling addiction prevention measures.

I have already requested an immediate refund of all deposits I made because the casino did not perform the necessary verifications before activating my account and continues to allow a gambling addict to make deposits and play.

I also request that my account be closed immediately. Although I have filed complaints with the relevant regulatory authorities, I have not received any response or help from the casino team so far, even though I contacted them on Saturday. Please resolve the situation quickly.

I look forward to your support and quick response.

This sounds like a really sad situation indeed, and I am sorry you have to go through it.

Our complaint team will surely investigate the whole matter in the best way they can, and hopefully soon we will be able to see the resolution of your complaint.

May I just ask what exactly is AOSIS you have mentioned in your post? Perhaps it's some kind of institution helping with gambling problems?

I'm sorry, but I am not familiar with it, to tell you the truth.

It is the Darmstadt Regional Council in Germany that confirms an entry in OASIS (Online Query Player Status – State Treaty on Gambling 2021) – the player blocking system in connection with the German Gambling Act.

Thank you; I understand now.

Am I correct though that it includes only casinos under GGL?🤔

Quick Win Casino is the fastest paying casino of this company. On Saturday and Monday, I requested two payments of €500 each, and each took three days to arrive in my bank.

So that's something that makes me happy if you had the money relatively quickly. What payment method did you use? Were they your first withdrawals? Did you need to verify or not? 

I already made a withdrawal months ago. The payment method is a bank account with an IBAN. Very happy. 😀 No need to verify.

That's awesome. 🙂

Do you still pay here when it was let's say hassle free? 😀

How is it possible that positive comments about the casino suddenly appear under my complaint? 😂😂😂😂How did you receive your payouts even on the weekend, while I waited a whole month for just an email response?🤔

I'm still waiting for over two weeks for my €190 payout! You seem to be special customers, because I, CasinoGuru, and many other users have to beg and wait to get our money and even get an answer.

It's funny that I also wait more than 2 weeks for each withdrawal... the first withdrawal I made took more than 2 weeks and I had to open a complaint here. I made a withdrawal again on March 5th and I still haven't received the withdrawal, I've also opened a complaint again with casino guru... I only see complaints about this casino... I would love to know how they give this casino such a high security rating

here is the real casino review!

The casino's "Educational Services" payment method is closed until 2024, while in reality the casino continued to operate. I'm talking about it and presenting evidence—where is yours?!

If there are other Quickwin victims, I suggest filing a class action lawsuit.

For more information please write to me!

For now I'm going to wait and see if the casino guru can intervene and resolve the situation. But it's not just quickwin... all the casinos run by the same management are like this. Tomorrow I'll file two more complaints because the 14 days have passed ... with rtbet and zetcasino

I have no doubt that the casino will pay out, but it takes 2 weeks, 3 weeks, 1 month and nobody does anything... they promise 3 days, it takes a month and they still have an almost maximum safety rating from the casino guru ? Don't the constant delays in payments make the casino guru reduce the casino's rating?

It will surely be your bad luck

You tell me if that's worth it, or I'll show you my bank account.