QuickWin Casino - Player has unresolved withdrawal problems.

Good evening!

I have been playing for one or two months with some frequency on the QuickWin site.

They offer a wide range of slots and live casino games.

I deposited 20€, 50€, 100€... even 500€ daily.

Sometimes I lost, sometimes I won, as is typical with gambling.

I never had any issues with depositing money.

I always encountered problems with withdrawals, the first time, the second, the third, and so on. Of course, my account is fully verified with all necessary documents.

Since I could NEVER withdraw, everything was re-credited to me. Unable to do anything about the withdrawal issues, I waited for days or weeks after making a withdrawal request, requesting withdrawals of 20€, 100€, even up to 500€.

This happened after winning on the slots.

Everything was re-credited to me... I tried to contact or email, but never received a response...

I just wanted my winnings back...

After months, they are now starting to respond, saying that I can't do anything about it and they are offering me a refund of 20€ as a BONUS credit.

This is after a total of about 2,000 euros in deposits from me.

I would like a refund or I want to report the site, to prevent them from scamming others like they did with me... others could be fooled even more than I was. Can you help me in any way? Thank you very much.

I look forward to your response!

Best regards.

Dear Gerilac.lac,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you've been facing with your withdrawals at QuickWin.

To help us better understand the situation and assist you effectively, I have a few important questions that need clarification:

• Could you please confirm how much balance you currently have in your account? This will help us understand your standing with the casino.
• Can you provide any proof of your withdrawal requests (e.g., screenshots, emails, or other communications with the casino)?
• You mentioned that your account was fully verified. Can you confirm if there were any issues or additional steps requested by the casino after the verification process was completed?
• Were you informed of any specific reasons for your withdrawal being declined, or was there any mention of account or bonus-related restrictions that might have impacted the withdrawal process?

Could you kindly share any relevant communication you’ve had with the casino, especially the one where they offered you a €20 bonus credit? If you prefer, you can forward this directly to petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with the case and resolve the issue. Without the necessary details, we won’t be able to take further action, and the casino may not be aware of the full scope of your concerns.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Gerilac.lac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening! After days and days.

No refunds yet...

I would like to get an explanation from Quickwin

Hi Gerilac.lac,

Thank you for providing the additional information and screenshots regarding your situation.

After reviewing your case, I want to explain an important point about withdrawals and account verification:

If your balance was lost or played before the verification process was completed, there is unfortunately little that can be done to restore it. This is because casinos typically require players to maintain their balance and meet all verification requirements before processing withdrawals. We understand how frustrating this must feel, especially given your efforts to comply with the process.

If there are any discrepancies in the casino's handling of your verification process or withdrawal requests that you believe were mishandled, please share further details. We will do our best to ensure the casino has acted fairly and according to their terms and conditions.

Thank you for your understanding, and let us know if there’s anything else we can assist with.

Dear Gerilac.lac,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.