Pledoo Casino - general discussion (page 3)

You can tell them to correct your address details in your account or maybe you can edit them by yourself. These kind of mistakes are easily corrected, you shouldn't worry, just contact support and tell them about it

I just made a mistake with the address and postal code because the rest is correct, but until my account is verified, I can't withdraw

👍❤️❤️

Hello.

SunsetGaze made a good point.

I'll only add that in the "worst" scenario all should be corrected by passing the verification.

Just in case, let us know how it went - ok? 🙂

Yes, that's normal, casinos hold withdrawals until they verify your account. If anything strange happens like the casino taking too long to verify (more than 2 weeks) or if they close your account, be sure to share it

They just blocked it, at my address it says funchal and I poes funchal I had 14 thousand euros to receive them blocking me

They complicated something that was easy to fix, the address just had to be corrected, it was a genuine mistake because no one would provide a wrong address on purpose knowing they have to provide documents, something similar happened to me while verifying an e-wallet years ago and support simply corrected the details on my account with my actual personal info, so I can guarantee that's something easy to fix. File a complaint: https://casino.guru/complaints

I already sent a complaint

Mano, I put all the data and they verified my account, and then when I went to withdraw, they asked me again for the address

😭😔😔😔 bro and 14 thousand euros they don't want to give me back 50 euros of the deposit I made and they blocked me I sent everything right, 😭😔😔😔

I know how frustrating it is, this is the first time I see a case where a casino closes an account after verifying it, which doesn't make sense if you ask me because you collaborated in fixing the mistake. Now that you filed the complaint, just wait until the complaint specialist replies, share all possible details about the case and proof of each claim, for example, the incorrect address you used and the corrected one with the respective document. The casino has no reason to close your account or void your balance, so try to relax and be patient, I believe your case will be solved sooner or later as the casino is not right

Thank you, hug from Portugal 🙌🙌🙌❤️

Hi!

Has anyone else gotten this e-mail from Pledoo that they could be eligible to get a refund? Based on the fact that the payment provider that Pledoo has used, has been involved in some illegal activities. I did, but I am still a bit hesitant about this whole thing. Now I should apparently contact my bank and explain to them this whole situation to get started with the chargeback process. There was a complaint opened about this, where the Pledoo representative explained the whole thing, if anyone is interested to know more. https://casino.guru/fi/pledoo-casino-pelaajan-talletus-katosi

If anyone else is in the same situation, I would like to know how it's going for you and how your bank has reacted to this.

Hey there - thanks for bringing this to the light.

It might be good to paste the explanation provided by the casino right here on the forum as well:

"Let us explain the situation; 

This is an ongoing process that we are undertaking at Pledoo. We are assisting our customers in reclaiming their funds through a chargeback procedure due to issues encountered with the payment system provider involved in processing these payments, which resulted in the funds not being received by us.

We have initiated this process because we firmly believe that it aligns with industry standards and, more importantly, because we genuinely want to assist our customers in recovering their funds.

As previously stated, the funds did not reach us, and therefore the most appropriate course of action is to return the money to our customers. Despite our efforts to resolve the issue with the payment system provider internally and directly, they are unwilling to cooperate. Therefore, the subsequent course of action entails working closely with the customers' banks, and we are ready to provide comprehensive assistance and step-by-step guidance.

We understand the customer's concerns and skeptical mindset about the matter. Still, we want to ensure that everything is legal and we have the customer's best intentions in mind. 

Hope this helps! 

Best regards, 

Pledoo Team

The complaint is available here:

https://casino.guru/pledoo-casino-the-player-s-deposit-got-lost?

Let's see what the others come out with 🤔

Yes, thank you for posting the explanation here!

I haven't contacted my bank yet about this issue. What I'm mostly worried about is being accused of fraud/money laundering or anything like that. Because this whole thing seems really odd to me. That's why I would like to know what kind of experiences other's have had so far....

I see! I would love to help you, and I'm sorry I lack the knowledge. However, there's one thing I will try at least.

I'm going to ask whether we have a tester available in your country, with luck, I could provide some hints from locals. 🤔

I'll definitely try that. Better than doing nothing at all.

Hey, I also received an email today that (allegedly) comes from the Finance Department of Pledoo.

Also want to help me get the money back. Is that real?

hey,

can you tell me what you did and what became of it? Got the same email as you

LG

Hey there.

Well, I thought this issue no longer persist, how wrong I was. 🙁

Sadly no feedback from my point so far - will try to push it a bit. Let's hope we'll come across anyone wiht direct experience.

hey,

Yes, it would be nice if someone knew something more specific, but I'm reluctant to send them my credit card statements...even though I've never had any problems with the casino.

Hey! Seems there is a pretty good chance I'll get here someone from Germany who should be able to help us a bit with this. Let's wait and see... 🤞🤞